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UKSoccershop Reviews

1.3 Rating 401 Reviews

6 %

of reviewers recommend UKSoccershop

Company Reviews

1.3

Based on 401 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

16

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not buy anything from the company. I ordered a jersey for my son, Youth XL. They sent an adult XL. I was charged for the shirt, but I obviously could not use it. I ordered another jersey through Fruugo to get the right jersey for his birthday. I had no idea Fruugo would use UK Soccer Shop to fulfill the order. I asked Kelly, the sales rep for UK soccer Shop for a refund, but they would not replace the shirt without me returning it, which I did. They claimed to initiate a return for the cost of the jersey, but not the two shipping costs, which were more than the cost of the jersey. Kelly explained that both shipping costs would be refunded as well. The “initiated refund” never happened and Kelly from UK Soccer Shop stop answering my emails. Scam.”

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

Posted 1 week ago

“Was promised a refund after canceling the order, but they never paid the refund. Have been reaching out many times but they ignore it. Still did not get the money back. Been robbed of 70 euros.”

Posted 1 month ago

“SCAMMM Money stolen”

Posted 1 month ago

“Absolutely the worst interns of customer service! Ordered 3 products and these dumb fools did not manage the delivery with DHL, hence it was returned to them. I requested for a refund and after constant emails, this theiving company has stolen my money and not come back to me through email! Avoid shopping here. I’ll be seeing these scumbag thrives in small claims court”

Posted 2 months ago

“Bought a football shirt costing over £100. Within a few weeks the lettering had cracked and started to peel off. I contacted them and was told it was wear and tear. Shockingly poor quality product, disgusting customer service. Wish I'd seen these reviews before wasting my money.”

Posted 2 months ago

“What can I say apart from AVOID this… What can I say apart from AVOID this company at all costs. Terrible service from the start. Sent the wrong items, awful quality products, late delivery after paying for a quicker delivery & still owe me my postage back from returning the items. Probably the worst company I have ever dealt with. AVOID.”

Posted 2 months ago

“Scammers and fraudsters. The worst shopping experience I’ve ever had. Quick to take your money especially for quick delivery. But in my case none of what I ordered for my son on dec 20th ever arrived. Won’t answer phone calls or respond to multiple emails. Outrageous contempt for customers. I intend to pursue them through the small claims court.”

Posted 2 months ago

“SCAM SCAM SCAM SCAM Thieves, order not fulfilled and scam delivery documents sent as "proof" of delivery stating it was my signature, was ordered as christmas present for my son! Disgraceful, avoid at all costs.”

Posted 3 months ago

“Avoid at all costs. Sold me 4 products that were out of stock but listed as in stock fought them for 5 weeks for my 250.00 back and still waiting. Emailed several times to be told sorry error in our refund system. Still waiting order was placed 11/12/2023 now 2/01/2024. Useless scamming company avoid if you don't want to be messed around!”

Posted 3 months ago

“Do NOT buy from this company, they have no phone so you can’t ask for help. They ignored my emails asking for information on delivery, 5 weeks after I ordered and paid I’d heard nothing. I then threatened to report them to trading standards. A week later a refund appeared in my bank and I only found out a few days ago when I rang my bank, they hadn’t bothered to tell me. When I eventually found an email address I messaged them to ask why they had refunded my money, I was told the item was out of stock, it took them 5 weeks to tell me that but I suspect it was because I’d threatened them with trading standards. DO NOT ORDER FROM THIS COMPANY.”

Posted 4 months ago

“AVOID, AVOID, AVOID...if 1.1 out of 5 doesn't tell you something nothing will! I'm so upset that I wasted 196 dollars with this POS company!”

Posted 4 months ago

“Do not deal with UKSOCCERSHOP their customer service is terrible. I ordered a personalized soccer shirt as a christmas gift and 5 minutes after placing the order I contacted them, through their website (which is not user friendly) to request a change. I tried to find a phone number, but again could not find one on their website. I received an email 2 hours after placing the order to say my order was being processed. I responded to this email requesting the change. Obviously they had ignored the request I had sent 5 minutes after placing the order. Their reply was the order had been processed so I could not make a change. I then emailed back indicating the shirt was no use to me the way it was and to please make the change. They emailed me back again and said they were sorry no changes could be made once the order was processed. All of this happened within 2 to 3 hours of placing the original order. My order has been shipped, the next day believe it or not, so obviously they are not a busy company or word has already gotten around that they are a shady company to deal with. This company really needs to work on customer service. DO NOT DEAL WITH THE UKSOCCERSHOP!!! I have yet to receive the shirt. I wish I had read these reviews before ordering.”

Posted 4 months ago

“I had been waiting for the product for a year. They said it arrived but the post office said it never arrived and demanded that they send a reference number, they never did. They made me chase them for a year and promised that the product would be returned and delivered again. Since I've been chasing them, they refuse to refund and are not helping to solve it. Worst service I ever received.”

Posted 4 months ago

“Showing an item in stock in the size I wanted for my son for his birthday in 6 days. Was £10 more than any other site but they were showing stock available for instant delivery within the time frame. Paid an extra £5 for delivery to ensure it would arrive in time so now £15 more than anywhere else. Placed the order, had a message saying they were processing it and checking their warehouse before taking payment. Then they took payment and emailed to say item available and order confirmed. The next day I had a message of them saying sorry the item is out of stock and they cannot honour my order and a refund will be issued in 5 working days!! That has now left me unable to order from elsewhere in time and without the money to even do so as by the time I get a refund his birthday would have passed. Will never use or recommend these to anyone.”

Posted 4 months ago

“Ordered a boys shirt on 9/27 - still not received. Many emails and they respond with reasons for delays but bottom line- 6 weeks later still no shirt!”

Posted 5 months ago

“Customer service is non existent. Communication is by email only. It is impossible to arrange a return, refund or exchange. Emails are responded to by passive aggressive questions deflecting legitimate queries. No customer service is actually given. I think they intend to just wear customers down until they give up. I really wish I hadn't spent any money with this company. I advise everyone to avoid purchasing from them.”

Posted 5 months ago

“I haven’t received my order and all phone numbers do not work. AVOID this company.”

Posted 5 months ago

“We purchased a custom Scotland jersey in April 2023. As of September 2023, we have still not received the item. Despite multiple attempts to request a replacement or refund, the customer service team claims we are outside the time frame. There are no time frames mentioned in the terms and conditions on the website.”

Posted 6 months ago

“Absolute scammers - DO NOT USE THESE PEOPLE. I bought a rugby top which was wrong size so asked for a return. No reply. Then a few days laters they replied with half the info I needed to return, so I still couldn't return it. After chasing I finally received an email saying they would accept the return, so I posted with Royal Mail. They have had it now for 2 weeks and no refund, so response to emails and no response to PayPal query. AVOID AVOID AVOID!! They will take your cash and ignore you. My advice - buy from one of the reputable sellers online.”

Posted 6 months ago

“Bought 5 shirts with sleeve patches, all shirts arrived without sleeve patches. One bnwt shirts arrived dirty, two shirts advertised with a sponsor arrived minus the sponsor, again bnwt. Got offered a refund for the patches and £10 off each sponsorless shirt, accepted this. No email replies no refund since. Absolutely shocking all around”

Posted 7 months ago

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UKSoccershop is rated 1.3 based on 401 reviews