UK Radiators Reviews

Name: UK Radiators
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Colchester
Rating: 4.73

4.7 Rating 4,282 Reviews

94 %

of reviewers recommend UK Radiators

4.7

Based on 4,282 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Colchester
CO4 9TG

UK Radiators 5 star review on 22nd April 2024

605

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality radiators every time Thanks”

Helpful Report

Posted 4 weeks ago

Hi Don, Many thanks for your 5-star review, it is very good to hear that you are happy with the quality of our radiators and hope you are very happy with your purchase. Kind regards UK Radiators

Posted 4 weeks ago

“Great value. Good service. Nice quality”

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Posted 1 month ago

Hi Marcus, Thank you ever so much for your 5-star review, it is greatly appreciated. We hope you are very happy with your purchase and should you require any assistance, at any time, please let us know and we would be happy to help. Kind regards UK Radiators

Posted 4 weeks ago

“Very good radiator. Good heat output. Very good service. Quick delivery.”

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Posted 1 month ago

Hello Hitesh, Many thanks for your 5-star review. We are very pleased to hear of your positive shopping experience with us and should you require any assistance, now or in the future, please let us know and we would be happy to help. Kind regards UK Radiators

Posted 4 weeks ago

“Radiator excellent but actually getting it installed was a nightmare.”

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Posted 1 month ago

Hi Sarah, Thanks for your review. We are pleased to hear that you are happy with you purchase and sorry to hear there was an issue with the installation. If there are any issues at all that we can assist you with then please contact us direct and we would be happy to help. Kind regards UK Radiators

Posted 4 weeks ago

“Great service and product , prompt delivery.”

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Posted 1 month ago

Hi, Thanks for your 5-star review. We are so pleased to hear that your received great service and that your order arrived with you in good time. We hope you are very happy with your purchase. Kind regards UK Radiators

Posted 4 weeks ago

“Excellent product selection at very good prices .Great communication and super fast delivery would highly recommend.”

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Posted 1 month ago

Hello Liz, Many thanks for your 5-star review. We are pleased to hear that your shopping experience with us has been so positive and thank you for your recommendation. Kind regards UK Radiators

Posted 4 weeks ago

“Beautiful rads at a reasonable price , anthracite column rads with lovely posh valves !Love them!”

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Posted 1 month ago

Hi Clare, Thank you ever so much for your 5-star review, it is greatly appreciated. We are very pleased to hear you are happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“Brilliant service from ordering to delivery.”

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Posted 1 month ago

Hi Michael, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“Good quality radiators”

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Posted 1 month ago

Hi Beverley, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“Excellent service order arrived within 5 days well packaged and undamaged. Unfortunately the radiator I had ordered was too big for the room it was being fitted in. The item was returned free of charge and I ordered a replacement that arrived in the same condition as the original. Refund was in my bank account within 5 working days.”

Helpful Report

Posted 1 month ago

Hi Michael, Thank you so much for your 5-star review! We really appreciate your support and kind words. We are thrilled to hear that you had an excellent shopping experience with us. We always strive to provide prompt and reliable delivery, making sure your order reaches you in perfect condition. We understand that sometimes unforeseen circumstances arise, and we are glad that our hassle-free return process and swift replacement could assist you in finding the right radiator for your room. Kind regards UK Radiators

Posted 1 month ago

“Purchased some chrome values from UK radiators and couldn't be happier with them.”

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Posted 1 month ago

Hi Helen, Thank you ever so much for your 5-star review, it is greatly appreciated. We are so pleased that you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“The full order has not been fulfilled yet. It is unlikely to change my view though. Range of products and ease of finding and selecting was good. Checkout was easy and communication post order to speed of delivery was also good. That said order was missing key parts. Email exchange to establish next steps was poor. Missing parts were on back order for 2 weeks which has delayed the job completion. Communication from then was largely indifferent to this which for me is key. Getting a job done in a timely and methodical way is also important. Options to remedy not clearly offered. Key for me was that I simply wouldn’t have ordered the parts if they had been out of stock with a 2 week turnaround. So either system not updated or process to communicate at point of order not fit for purpose. Either way very disappointed after the ease initially.”

Helpful Report

Posted 1 month ago

Hello Daniel, I am sorry to hear that you were missing an item from the delivery. Unfortunately we were not able to replace the missing item straight away as this was now out of stock, which we advised to you, and the expected due date. I can see that you were contacted, and a replacement order for the missing item was raised and placed on back order within 20 minutes from you contacting us. Unfortunately there was not another suitable alternative available, so we provided the option of a free return for a full refund. I can see that the back ordered item was dispatched 1 week after you made us aware of the delivery issue. Once again, I apologise for the issue and any inconvenience caused. Please let us know if we can assist with anything else. Kind regards, UK Radiators.

Posted 2 weeks ago

“Fa product - well packaged and fast delivery. My new radiator looks great, very modern and give out far more heat than my previous one. Very pleased.”

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Posted 1 month ago

Hi Judith, Thank you so much for your 5-star review. We genuinely appreciate your feedback and are thrilled to hear about your positive experience with UK Radiators. We are delighted that you found our product to be well-packaged and that the delivery was fast. It is great to hear that you are happy with your purchase. Kind regards, UK Radiators

Posted 1 month ago

“Very happy with the purchase. Aston - Stainless Steel Heated Towel Rail - H1000mm x W500mm - Straight. Radiator looks great in our bathroom and just perfect size. I specifically like fact that gaps between the rails is good (not too narrow) which makes it easier to clean. Also good communications, so keep me fully informed about the delivery.”

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Posted 1 month ago

Hello, Thank you so much for your 5-star review of UK Radiators! We truly appreciate your kind words and are thrilled to hear that you are very happy with your purchase. We're delighted to know that the radiator looks stunning in your bathroom and that it is the perfect size for your needs. We value your feedback and are glad that our communication efforts paid off and that we were able to keep you fully informed about the delivery process. Customer satisfaction is our top priority, and we strive to provide a seamless experience from start to finish. Thank you once again for choosing UK Radiators, and we look forward to serving you again in the future. Kind regards UK Radiators

Posted 1 month ago

“Excellent, can't speak highly enough”

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Posted 1 month ago

Hi David, Thank you so much for your 5-star review. We truly appreciate your support and kind wordsand are thrilled to know that we have met your expectations. Once again, thank you for choosing UK Radiators. We look forward to serving you again in the future. Kind regards UK Radiators

Posted 1 month ago

“My item arrived damage and was not accepted by the postal service. I contact you regarding a new item and I’ve had no reply.”

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Posted 1 month ago

Hello Sarah, Thank you for your review. I am sorry to hear that there was an issue with your delivery. I can see that we replied to your email regarding this, however after discussing this further with you, you had not received this. I can see that we have since resolved the issue with a replacement being sent to you. Please let us know if there is anything else we can help with. Kind regards, UK Radiators

Posted 2 weeks ago

“Great service and excellent product”

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Posted 1 month ago

Hi Peter, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“Excellent products and description on-site accurate. Fast delivery and great prices.”

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Posted 1 month ago

Hello Mike, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“Order process was easy and radiator was delived swiftly and in excellent condition. Would recommend this company”

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Posted 1 month ago

Hi Susan, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“Great delivery. Products perfect.”

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Posted 1 month ago

Hi Ian, Thank you ever so much for your 5-star review, it is greatly appreciated. We are so pleased to hear that you are happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

UK Radiators is rated 4.7 based on 4,282 reviews