UKinsuranceNET Reviews

Name: UKinsuranceNET
Rating: 4.72

4.7 Rating 3,894 Reviews

98 %

of reviewers recommend UKinsuranceNET

Company Reviews

Metrics

Info

4.7

Based on 3,894 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About UKinsuranceNET:

Saving you money by providing competitive property insurance policies. Get an instant online quote now!

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Phone:

01325346384

Email:

matthew.hall@ukinsurancenet.com

Location:

13, Falcon Court, Stockton-on-Tees
TS18 3TU

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They eventually provided a competitive quote but only after I had said I had a cheaper one”

Helpful Report

Many thanks for providing your feedback on the website in respect of your recent experience when renewing you policy. Fully appreciate the point you are making as having looked at the case then there was some confusion over the existing sum insured being adequate, against the lower price and sum insured you had been quoted. Having discussed the options with our adviser it transpires you agreed to take their advice and increase (not reduce) the sum insured on your policy and also go ahead and renew the policy for another year. Many thanks for renewing your policy for another year and we look forward to assisting you with your insurance for another year. Many thanks Steve Bradley Managing Director.

“Fairly quick and straightforward”

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“Despite being bombarded by questions on my apartment's construction (duplicated) and differing suggestions for payment, youi got the correct papers to me on time.”

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“Prices are reasonable, and documentation and telephone response to quotation queries were quite quick and efficient”

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“Generally good service, however it seems that different departments/people are unaware of what has already been discussed or agreed. This can lead to some repeating of the same information.”

Helpful Report

Mr Gosrani Thanks you for the feedback on your latest transaction with UKinsuranceNET. We always welcome feedback on where customers feel we have been too robust or even over communicated information. In this instance and having listed to the call recordings then it appears some of the initial information you had provided was subsequently changed, resulting in some of the initial underwriting questions having to be asked/reconfirmed. Appreciate that this can take a little extra time, however, it is extremely important (for all parties concerned) that the risk is correctly insured. I regret any inconvenience this may have caused, however, we are very grateful for your business and for giving us the opportunity to continue to look after your insurance requirements. Steve Bradley Managing Director

“Prompt response to e mails”

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“Reasonable charges for insurance”

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“by confirming my insurance 2017-18”

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“Efficient & friendly service on phone but follow up emails (i.e. send insurance policy docs) not always as quick”

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We were sorry to hear that there was a problem initially in forwarding the e mail documents to you. However, it appears the situation was resolved and was caused through two separate e mail addresses being held on file, one of which is no longer active. Thank you for your business and we look forward to you renewing the policy with us next year. Steve Bradley MD.

“I have had to cancel this insurance as my husband has been taken ill and we are no longer moving.”

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“Good service from the team. Other than that, I have only just taken out the insurance with you so cannot comment on any other aspect yet.”

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“Fair service”

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“Reasonable price and prompt reply to questions”

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“UKinsuranceNET persisted in getting me insurance for my property.”

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“Good quick service although don't seem to post documents but send off via email”

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“they ask you to write a review with the promise of a £25 credit except that it is not valid for renewals or amendments which essentially makes it worthless, i presume that it will also expire in the next 7 days”

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Firstly, can I thank you for insuring a property through UKinsuranceNET. We were sorry to hear that you were not happy with the terms of our most recent marketing offer. The terms of the offer, we felt, were quite clear in that this was an incentive for existing customers to ask us to insure another (additional) property. I can also confirm that there is no set expiry date, so a customer would be free to use the discount at any time during the next 12 months and at a suitable time when their other property insurance could well fall due for renewal. Once again, I apologise if you have misunderstood the terms of the offer and we will be more than happy to assist you in arranging another property insurance policy and for you to make use of the £25 discount voucher. Stephen Bradley Managing Director

“The first email regarding renewal (legal) was not personalised and I initially thought it was junk mail. Then I received the received another email for the property insurance. This I checked but there were errors. I sent a return explaining the necessary changes. I have received a total of 11 documents which I had to track across to ensure they had the correct information. This is time consuming, but I understand that it is important to check such documents. I did not understand why there were different costings either and still am not sure. I feel that the process needs to be simpler and the number of documents reduced. God help someone who is elderly!”

Helpful Report

Thank you very much for taking the time in raising your concerns. I have reviewed the emails sent and I can understand your feedback raised. We have been experiencing some difficulties with email generation, from personal greeting, salutation and even displaying the actual risk address. These are at present being developed and resolved. All documentation is due to be reviewed and revised in the new year to ensure that our documentation is clear to our customers. Thank you again for sharing your feedback and I apologise for any inconvenience this may have caused you. Regards Suzanne Eeles - Operations Director

“Since the new system was introduced, the emails come through without showing the property address in the subject - we have seven so it becomes difficult to manage. Also there's no longer continuity with the staff member who deals with us. It used to be Sue Lethbridge, who was brilliant, but she's changed departments and I've now been contacted by several different people, none of whom seem to see central info and I have to keep repeating myself. Fortunately, I've now started moving all seven properties to a group policy, administered by Christopher Witton, who's very good. Also, the Rent Guarantee and Legal Insurance now comes through as seven different policies, instead of just one group one - why the change?”

Helpful Report

Thank you very much for taking the time in raising your concerns. I appreciate that since we launched the new system there have been a few teething issues along the way. Not displaying the risk address on emails and letters were identified early on and resolved in early June. Unfortunately due to a new code release we are experiencing further problems in displaying the risk address. This is in hand and being rectified as we speak. We fully agree the confusion this leads to and understand the inconvenience this causes especially when you have more than one property. As part of the new system, we also enhanced our panel of insurers. Our legal expenses are now sold on a per policy basis and do not accommodate a group policy. However this will be something we will raising to the insurers as future developments. Sue Lethridge is now part of our new business sales team. Sue is such an exceptional member of staff and this has left a void which is hard to fill. Improvements and developments are being made in this area to ensure that our service levels are restored. I am pleased to hear that Chris was very good and able to support. Thank you once again for sharing these issues with us and I apologise for the inconvenience this may have caused you. Regards Suzanne Eeles - Operations Director

“Normal normal normal”

Helpful Report

Many thanks for your feedback which is appreciated although a little vague. Have reviewed the transaction and cannot see where we have failed to deliver great service. I could understand your repeated comment if you had reason to complain at any time so we are at a loss to understand the comment made. Hopefully as you proceeded with the policy and at a lower price than you had already been quoted elsewhere, then we have managed to meet some of your expectations

“The telephone process of setting up the policy is purgatory.”

Helpful Report

Hello Mr Craig, Thank you for insuring another property with us. Unfortunately the latest property you have insured is currently unoccupied and the underwriting for this type of risk can be a bit more complex with additional questions being asked re the state of the property and your intentions for its future use. One thing we always try to ensure is that customers clearly understand the main policy terms and conditions including what is covered and what is excluded. This can sometimes take a little longer to complete the sales process, however I can understand where you feel the process might have been onerous. Hopefully you will continue to use our services as you have done several times in the past.

UKinsuranceNET is rated 4.7 based on 3,894 reviews