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UKToolbox Reviews

4.7 Rating 962 Reviews

93 %

of reviewers recommend UKToolbox

Company Reviews

Product Reviews

4.7

Based on 962 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About UKToolbox:

We are a committed team with customer satisfaction at our core. Available 7 days a week we are on hand to answer your questions from delivery enquiries to product information. With over 36'000 products we have a huge range available for all tradesmen & serious DIY enthusiasts.

Visit Website

Phone:

02030513186

Email:

sales@uktoolbox.com

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UKToolbox 5 star review on 12th May 2023

UKToolbox 5 star review on 12th May 2023

UKToolbox 5 star review on 12th May 2023

UKToolbox 5 star review on 14th March 2023

Verified Customer

UKToolbox 5 star review on 12th May 2022

John Popplewell

UKToolbox 5 star review on 16th October 2021

Manuela Figueiredo

UKToolbox 5 star review on 17th September 2021

Syed Saifuddin Ahmed

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item still not received, placed order 11 days ago on a 1-2 day delivery,”

Posted 2 years ago

“Where do I start item turned up all boxes ripped open tried to contact yourselves by email phone call and nothing then luckily all the bits where there put together by the Book and the one bit of wind it takes of damaging my classic ca in the process tried contacting again no reply so no would not recommend this company for purchases”

Posted 2 years ago

“I would absolutely not advise purchasing any tools with this company. They have sent me a faulty pin gun, which I have supplied photos etc when they requested. Now I can not get into contact with them whatsoever. Certainly, avoid”

Posted 2 years ago

“My £680 package never arrived and now they are blocking my calls”

Posted 2 years ago

“Item arrived but was faulty. It’s proving impossible to get anyone to answer the phone let alone get a replacement or refund. I’ve been forced to raise a dispute with PayPal. Wish I’d used Screwfix”

Posted 2 years ago

“It didn't start as up as a bad experience. No complaints about the order or delivery. The problem came when we had to return the items, unused and unopened. Customer service gave us an option of returning by a courier of our choice or using their collection service. We paid £75 to get the items collected and it has been 40 days later it still awaiting collection. Numerous attempts of contact have been made, by phone and email and with initial response and promises that it would be picked up in a couple of days and now all response has stopped. That is really upsetting, we feel like we've been robbed!”

Posted 2 years ago

Hi Maria, I apologise for this, we are currently looking into where this issue began and we're looking to have this sorted for you as soon as we can. one of our team has contacted you to arrange the collection of your product. Again we apologise for the inconveninces caused by this.

Posted 2 years ago

“The lady who served me at the till in Bedworth was extremely rude to me would not listen to what I explained I have been feeling bad since that lunchtime”

Posted 2 years ago

“11 days after orderinng i still have not got my purchase and have emailed with no replely”

Posted 2 years ago

“I've been waiting a week for my purchase, eventually I have been told it's out of stock. Very poor communication no any solution offered. Really disappointing stay away !”

Posted 2 years ago

“My USA pro sealy Toolbox arrived and I was sad to see a dent in the metal, called and it was swapped for another in 24 hours, imagine my horror when I unpack to see that the replacement is also buckled at the bottom (different place) I have called the helpline and left messages many times, which have been ignored. Currently the toolbox is still in the box as the posting of the damage is where there is a screw. Shocking service!”

Posted 3 years ago

“Terrible service from this company.Dont answer telephone or respond to messages left by answer machine.Dont reply to emails either.Have ordered and paid for product over two weeks ago .Cant obtain any information 😡”

Posted 3 years ago

“No communication, got a faulty product and cannot get in touch with anybody to get it replaced!”

Posted 3 years ago

“We have placed an order over a week ago now.We have tried to contact uk toolbox numerous times by phone (leaving three messages) and by email.We have received no response.There is no after sales service from uk toolbox.As we stand we have not received the goods and can not get to talk to anyone.”

Posted 3 years ago

“I've given them 1 stars only because Tom at UK tool box tries very hard in a totally dysfunctional environment. Worst online purchase I've ever made. Draper cabinet supplied with wheels that didn't fit. Very reluctant help from Draper and slow responses from UK tool box. 2 months later and still not resolved. Ordered another cabinet from a different supplier. Avoid UK toolbox!”

Posted 3 years ago

“I bought 2 items from this source. Delivery was prompt. One of the items (a pump) did not work despite great care being taken to follow the instructions. I made contact to say I wished to return it but was met by a brick wall. All attempts to get them to take responsibility have met with no response. Do not trust them.”

Posted 3 years ago

“Received my tool box to be all damaged and broken and not usable in the slightest, had to get Sealey involved to sort me a new tool box”

Posted 3 years ago

“My toolbox arrived damaged. Tried to contact you about this and no reply”

Posted 3 years ago

“Im actually in the process of having to replace my item with a new one so no comment at the moment”

Posted 4 years ago

“Ordered 2x lift tables. One failed whist lifting a product allowing to platform to drop. I telephoned to report the fault and was told I should have reported it within 14 Working days. It was dispatched on 23 December. Due to Christmas shutdown it was not used until January 6. I was then asked to send pictures and was told it may be possible to fix due to Christmas not being working days. I expect a new replacement immediately.”

Posted 4 years ago

“Re-stocking charge for some brands 10%,so difficult return and useless customer service”

Posted 4 years ago

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UKToolbox is rated 4.7 based on 962 reviews