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UK Tights Reviews

4.8 Rating 32,036 Reviews

97 %

of reviewers recommend UK Tights

Company Reviews

Product Reviews

4.8

Based on 32,036 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01625 460180

Email:

customerservice@uktights.com

Location:

The Arsenal, Heapy Street
Macclesfield
SK11 7JB

UK Tights 5 star review on 1st December 2020

UK Tights 5 star review on 24th November 2020

UK Tights 5 star review on 19th October 2020

UK Tights 1 star review on 5th October 2020

UK Tights 1 star review on 5th October 2020

UK Tights 5 star review on 26th September 2020

UK Tights 1 star review on 20th September 2020

Judith Rogerson

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an order and never received my item. I want a REFUND!”

Posted 3 years ago

Dear Naima Thank you for your review. I have taken a look at the tracking details for your order, and I can confirm that it was delivered on 25th September. I hope this helps, and if you have any further queries, please contact us at customerservice@uktights.com Warm regards, Toni UK Tights Customer Service.

Posted 3 years ago

“They fitted well, but kept rolling down! The sticky bit of elastic did not stick to my legs! I’ve bought these before and they were brilliant, not sure why they have changed but theses did not work!”

Posted 3 years ago

Dear Tracey I am sorry to hear that you have received a defective garment. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. Please write a covering note to go in the parcel, explaining the fault, and including your name, address and order number. You can print a new free returns label here: https://www.royalmail.com/track-my-return/create/3545. We highly recommend dropping the parcel off at your local post office and getting a returns receipt - this is your proof of postage and will provide some tracking for the order. If you don't have a printer, please follow the instructions in the link, and you can select the option to have a QR code emailed to you; which can then printed out at a participating post office or delivery/sorting Office. If you have any further queries, please do let me know. Best wishes, Toni UK Tights Customer Service

Posted 3 years ago

“Sorry but everything was very poor. Firstly I was recommended to a certain brand o”

Posted 3 years ago

Dear Customer Thank you for taking the time to leave a review. I have sent you an email from our customer service team, to try and help you. Warm regards Toni UK Tights Customer Service.

Posted 3 years ago

“I dont like to write bad reviews but unfortunately the tights i purchased were a complete waste of money. I put them on and found them very low cut which was really uncomfortable and considering i wanted them to pull in my tummy they were completely useless. I then pulled them up slightly and my thump went straight through the top of the leg. I took them off and binned them.”

Posted 3 years ago

Dear Customer, I'm terribly sorry to hear that your tights weren't right, as we always want you to be happy with your purchase. I'm also sorry to hear that you binned the tights! If you ever have faulty tights, please do keep ahold of them, as we'll always be happy to accept them back (via our freepost returns label) or if you can send a photo of the issue via email (customerservice@uktights.com). If you no longer have them, on this occasion, I'd be happy to see if we can sort this for you via email. Please would you kindly email us directly (see above) with your height and weight? If the tights are faulty, we can offer you an alternative / a credit / refund. Thank you very much. Kind regards, Keri UK Tights Customer Service

Posted 3 years ago

“Both pairs of stockings left me very disappointed. They never stayed up and on both pair I found the quality of material very poor.”

UK Tights 1 star review on 20th September 2020

Posted 3 years ago

Dear Judith, I'm very sorry to hear that you're unhappy with your Ballerina Hold Ups. Please would you kindly return them to us to inspect and we'll be happy to offer a refund/credit/exchange. Thank you. Kind regards, Keri UK Tights Customer Service

Posted 3 years ago

“I bought the Ballerina Evangeline Fishnet Lace Top Plus Size Hold Ups for my wife, only to find they had a very strong, sweet smell (like talcum powder) coming from the elasticated hold up. The smell stayed the same after hand washing twice so my wife contacted UK Tights, having had no answer to my email request for a refund. The person answering the phone was friendly enough but needed to contact their manager for a decision. As the website had a reference to the hold ups being 'scented hosiery', whatever that means, then apparently, you buy them in the knowledge that they have a strong unpleasant smell and are unable to request a refund. Eventually a 10% refund was offered but my wife didn't feel that was a fair amount for an unusable pair of £18.99 hold ups. It appears that the 'scent' has been added to the hold ups to mask the strong rubber smell coming from the elasticated hold up part. Surely they need to be sorted out and re-manufactured without any strong smell of any sort. Poor customer service and poor quality control from a company that had previously been very good.”

Posted 3 years ago

Dear Sir, Thank you for your review. Your wife did mention on the phone that she would be leaving a review, despite our conversation. I think things may have been partly lost in communication, so I'll explain here what your wife and I discussed. Firstly, I'm very sorry, but we didn't receive the email you sent via our website contact page. I appreciate you letting us know about this and have promptly referred this issue to our Tech Team. In the meantime, you may email us directly at customerservice@uktights.com, any time, and we'll respond within 1 working day. However, I was glad to receive your wife's phone call and feedback, as our aim is to ensure that you are consistently happy with all purchases. If we're able to help, we certainly will. I was most sympathetic to your wife's unhappiness with the product purchased, as I also have a sharp sense of smell, so strong odours tend to irritate me. As such, I'm always very careful about what I buy. Having said that, I've smelled the Ballerina hosiery and it didn't seem particularly offensive to me. This is of course a subjective thing, and may be a different experience if actually wearing the hosiery. Although, since we started selling Ballerina recently, out of 100s of orders, only 3 customers have complained about the scent. The Reason for the Use of Frangrance in Manufacturing: Ballerina's hosiery uses exceptionally vibrant colours on the welt (top) and/or leg, which requires the use of strong dyes. These are completely safe, but as with some other hosiery brands, Ballerina's dyes have an added scent to mask the otherwise strong chemical smell. They've explained that this perfume cannot be removed from the manufacturing process, and the majority of their customers love the fragrance. This is a new brand to us, so initially we weren't aware of the perfume, but after 2 complaints, all Ballerina product pages on our website were updated a month ago to show that they are scented. Unfortunately, your order was placed well after this update, although your wife seemed to think that you hadn't noticed this when purchasing for her. All online purchases rely entirely upon information given on the product page, whether it be sizing, colour, or in this case, an added scent. Because of this, we know that it's essential to provide complete information to avoid customer disappointment. This is especially essential with hosiery, as strict hygiene regulations prohibit us from accepting returns of opened items, unless faulty. Given these strict parameters, if you should ever receive an item that is faulty or wrongly advertised, we are always more than happy to offer a replacement/ exchange/ full refund/ credit, with no questions asked. We also appreciate any feedback you can give, so that we're able to update our website accordingly. However, if the product information is clearly displayed prior to purchase and you're subsequently unhappy with your item once it is opened, I'm afraid that according to the Consumer Contracts 2013, we are unable to accept a return. Regardless of this, I was very sorry to hear of your wife's disappointment. Although we were unable to provide a refund for a non-faulty, correctly advertised item, as a gesture of goodwill, I was glad to provide an offer code for 10% off a future order. This gesture was not intended as a refund or partial refund, but as a heart-felt acknowledgement of her unhappiness. If you're ever unsure of an item, for whatever reason, please do get in contact with us before buying. Our Customer Service Team has extensive product knowledge and will be able to advise. This way, we can ensure that you get exactly what you're looking for. Thank you. Kind regards, Keri Alexander Customer Service Manager UK Tights

Posted 3 years ago

“The tights arrived and were faulty. Not impressed”

Posted 3 years ago

Dear Natalie, I'm terribly sorry to hear that your Fiore Myrna 40 Fishnet Tights arrived faulty. We will of course be happy to replace these for you. Please would you kindly email us at customerservice@uktights.com, with a photo of the fault? Thank you. Kind regards, Keri UK Tights Customer Service

Posted 3 years ago

“Item arrived quickly (hosiery gloves), however they were of very poor quality. I ordered a pair for my daughter and I and neither pair fitted well. Both were badly stitched, one glove had a small hole in and another glove had a stain on!”

Posted 3 years ago

Dear Rachel Thank you for taking the time to leave a review about the Tiffany Quinn Hosiery Gloves. I am sorry to hear of your disappointment with this particular product. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. In the meantime, I have emailed our returns instructions to you. I hope this is ok and if you have any further queries, please do let me know. Best wishes Toni UK Tights Customer Service.

Posted 3 years ago

“the size guide was way off ordered size 2 would have fitted a 6ft7 giant so dissappointing you can not check the size without opening the item it said size 2 on the item but was totally wrong size . would never buy again as policy is no refund if opened yet no way of knowing size is wrong without”

Posted 3 years ago

Dear Sir/Madam, You are absolutely entitled to return these to us for a replacement, exchange or refund. Our returns policy states that opened items may not be returned, unless they are faulty. As long as you have chosen the correct size for your measurements (according to the size guide), if the size is wrong upon opening, then this is certainly classed as a fault. It sounds to me as though you have received an incorrectly packed pair of tights (i.e. a larger size was accidentally packed in the size 2 packaging at the factory). The items you have ordered are from brands with small sizing, so they should not be too large. I hope this helps. Best wishes, Keri UK Tights Customer Service

Posted 3 years ago

“We are still waiting for part of our order”

Posted 3 years ago

Dear Terry Thank you for taking the time to leave a review. I can see that the item you ordered was out of stock at the time you placed your order. We advised on our website that we would dispatch this item within 10-20 working days when we had received our replenishment stock. I am told that our Fiore delivery will be here within the next week, and we will look forward to completing your order within our advise estimated delivery timeframe. I hope this helps and if you have any further queries, please do not hesitate to contact our customer service team on customerservice@uktights.com Best wishes Toni UK Tights Customer Service

Posted 3 years ago

“I've ordered 3 tight for u I got 1 pair the day after order it been 2 week and not had the other 2 pairs yet !!!!!!”

Posted 3 years ago

Hi Louise I'm really sorry you have not received the other two pairs of tights from us yet. I have checked your order and chased this up with the manufacturer and they have said that they are struggling to get this item in from Italy. The delays are due to Covid 19 I'm afraid and the fact that the factories have been closed in Italy for such a long time. I'm going to refund your money for these two items right away Louise as it might be some time before we get them in again. Once again, my sincere apologies for any inconvenience caused and I'd like to thank you for shopping with UK Tights. Your business is very important to us and I'm sorry that on this occasion we've not been able to help you.

Posted 3 years ago

“I waited for weeks for the stockings for my partner and when they came they were the wrong colour they should have been black, not brown. And they should have been held up stocking not ones for a suspender belt. As for the fit, my partner is 5'10" they just got over her knees. For £5,99 each joke. I cant see us ordering anything more from UK Tights.”

Posted 3 years ago

Hi John I'm sorry that you feel we didn't supply the correct products but having checked your order I can see you ordered the colour poudre/black which is the only colour that these stockings are offered in. This is clearly shown on the image that it is a powder coloured leg (tan) with a black seam. As can be see, they do not actually come in black. This item is clearly displayed with a suspender belt. No where does it refer to them as a hold up stocking! The reason you waited so long for your product was that the whole world has been on lockdown and goods were simply not coming in and out of the country. They were not being made or shipped I'm sorry to say so everyone has experienced this at this time. I hope you will reconsider and shop with us again in the future now that I've explained the situation to you.

Posted 3 years ago

“Havent received the items we ordered and paid for yet?”

Posted 3 years ago

Hello Carl I'm sad to see that you've given us a 1 star review when we actually shipped your order within a few minutes of receiving it on 18th May. I'm afraid Royal Mail are a bit behind at the moment due to the fact that they are delivering life-saving medical supplies to hospitals and care homes during this terribly difficult time. I have tracked your order and it is out for delivery to you today. I hope you enjoy your product and want to thank you for shopping with UK Tights.

Posted 3 years ago

“Nothing arrived. Very disappointed”

Posted 3 years ago

Hello Niki I'm sorry that you have not got your parcel. We have tracked this with Royal Mail and this is what they say... Tracking no. VY234880644GB Your item was delivered on 16-05-2020. It appears your parcel has been delivered. Below you can see who has delivered it and when. Updated on: Saturday 16 May 10:39am Delivered by Home Counties North DO Can you please contact your local sorting office and ask them where it is as they will have a satalite image of where they have left the parcel.

Posted 3 years ago

“Although I ordered the correct size, both tights did'nt fit. Nowhere near, and 1 pair ripped. I was very disappointed, did'nt bother sending them back. I was too angry, they ended up in the bin. That was £27 I'll never see again. I will never buy from this company again”

Posted 4 years ago

Dear Ms Tanner I'm really sorry to hear you have had problems with some products that you have purchased from us. If you had contacted us and then returned the goods we would have happily given you a full refund. We would then have sent them back to the manufacturer for testing. I do understand your frustration and I really wish you had contacted us about this matter. If you give me a call on 01625 460180 then perhaps we can resolve this matter and maybe we can replace the products for you. Kind regards Dawn x

Posted 4 years ago

“I was very upset that my new tights had a massive hole in them”

Posted 4 years ago

Dear Sarah Thank you for your review. I am sorry to hear that you have received a defective garment. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. I will send you an email with the link for you to create a freepost returns label. I hope this helps and if you have any further queries, please do let me know. Best wishes Toni UK Tights Customer Service

Posted 4 years ago

“Colour and design is horrible. Waist of money and time.”

Posted 4 years ago

Dear Customer Thank you for your recent order, and for taking the time to leave a review. I am sorry to hear that you are not happy with your recent purchase, and I can see that you ordered 3 different products. Would you please be so kind as to let us know which garment is not meeting your expectations? I will gladly take a look at the issues you speak of, and hopefully come to a pleasing outcome for you. Please email me on customerservice@uktights.com and I will gladly try and rectify the problem for you. Warm regards Toni UK Tights Customer Service.

Posted 4 years ago

“Never received the item”

Posted 4 years ago

Dear Jessica Thank you for taking the time to leave feedback. I am really sorry to hear that your order hasn't yet arrived. I can see that your order was dispatched on 27th February, and we advise that first class post can take 1-3 business days to arrive, but we do know that from time to time, deliveries can put up a delay. I am sure your tights will be with you any day soon. In the meantime, would you please drop me a quick email (customerservice@uktights.com) to confirm your delivery address, so that I can check we had the correct details to post to? I will look forward to hearing from you. Best wishes Toni UK Tights Customer Service

Posted 4 years ago

“Really disappointed with the tights. They were the correct size according to the charts, but they were not long enough and I’m only 5”7 even though I gave them a pre-stretch, the waist band didn’t hold up and so they were sagging down before I’d even gotten to work. They also got a hole in the crotch on the first and only, because they’ve had to go in the bin. I only tried this brand because it’s difficult to get a high denier nude tights elsewhere. The search continues. Waste of money.”

Posted 4 years ago

Dear Customer, We're very sorry to hear of your disappointment, especially as these Silky dance tights are so popular and have rave reviews. It certainly doesn't sound right that they fit so poorly, as the Large size should fit 5'6"-5'10". It may be that you received a faultily sized product. Normally, we'd ask that all faulty items be returned, or that you send a photo of the sizing issue to customerservice@uktights.com and include at least 2 body measurements as shown on the product's size guide. This also helps us give feedback to our manufacturers where necessary. However, on this occasion, we'll be happy to provide a refund to your account. Kind regards, Customer Service UK Tights

Posted 4 years ago

“Unfortunately the products have been delivered to the wrong address as you have not updated your database. And I have been told to wait for two weeks to see if they are returned ! Not a great answer”

Posted 4 years ago

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UK Tights is rated 4.8 based on 32,036 reviews