Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

“I haven’t yet received them! You’re asking for a review several days after I ordered them but they haven’t yet arrived.”

Helpful Report

Posted 3 years ago

Dear Claire Thank you for your recent order, and also for your review. Whilst Royal Mail is trying to maintain normal postal services, we are hearing that there are severe delays to deliveries all over the country. Normal deliveries and collections should take place in all parts of the UK. However, despite Royal Mail's best efforts, some parts of the country may experience varying levels of delivery disruption. This is due to Coronavirus-related absences and necessary social distancing measures; such as reducing the number of people together in shared spaces and vehicles. We're sorry for any inconvenience but, Royal Mail is working hard to keep any delays to a minimum, all the while keeping their people and customers safe. I can see however, the tracking advises that the order was delivered today. I hope this explains the current situation a little better, and we thank you for your patience at this challenging time. If you have any further queries, please do let me know . Take care and stay safe. Toni UK Tights Customer Service

Posted 3 years ago

“Ordered about a week ago and have not received the items purchase. Delivery if still coming is too slow.”

Helpful Report

Posted 3 years ago

Thank you for your recent order, and also for your review. Whilst Royal Mail is trying to maintain normal postal services, we are hearing that there are severe delays to deliveries all over the country. Normal deliveries and collections should take place in all parts of the UK. However, despite Royal Mail's best efforts, some parts of the country may experience varying levels of delivery disruption. This is due to Coronavirus-related absences and necessary social distancing measures; such as reducing the number of people together in shared spaces and vehicles. We're sorry for any inconvenience but, Royal Mail is working hard to keep any delays to a minimum, all the while keeping their people and customers safe. I can see however, the tracking advises that the order was delivered today. I hope this explains the current situation a little better, and we thank you for your patience at this challenging time. If you have any further queries, please do let me know . Take care and stay safe. Toni UK Tights Customer Service

Posted 3 years ago

“Still waiting for delivery again 😱”

Helpful Report

Posted 3 years ago

Hi Paul, I can see that your order was placed on 01/01/2021. All in-stock items were dispatched to you next working day (04/01/2021) and delivered on 06/01/2021. Your 3 x Charnos 24/7 Sheer Stockings 2 Pair Pack showed as "awaiting stock, due in 10-20 days" on the website at the time of ordering. However, I regret that this product wasn't included in our recent delivery, but we have another order pending with Charnos, due in approximately 1 week. We'll automatically keep your items reserved and send them out to you once they're available. If you'd prefer to swap for an in-stock alternative, please let us know and we'll be glad to assist. Kind regards, Keri UK Tights Customer Service

Posted 3 years ago

“Haven’t got yet”

Helpful Report

Posted 3 years ago

Dear Christine Thank you for taking the time to leave a review. I have checked the tracking information for your order, and it advises that it was actually delivered on 2nd January. I will drop you an email from our customer service, to check some details with you. Best wishes Toni UK Tights Customer Service.

Posted 3 years ago

“Absolutely shocking ordered a bigger size purposely to fit and not be tight Paid 13 pound for them to RIP Straight away”

Helpful Report

Posted 3 years ago

Dear Robyn, I'm terribly sorry to hear of your poor experience with your Pretty Polly tights. We certainly wouldn't expect this, as they are a UK company and run true to size. I'll be most glad to assist if I can, as we always want you to be happy with your order. Please would you kindly send a photo of the fault to customerservice@uktights.com and provide your height and hip measurements? Thank you. Kindest regards, Keri UK Tights Customer Service

Posted 3 years ago

“The product I purchased was the dearest of it's kind on the site, which I did thinking the quality of the tights material would be great. They were not and very similar to a pair I'd bought for £6. Very disappointing”

Helpful Report

Posted 3 years ago

Thank you for your feedback on your Pierre Mantoux Veloutine 30 Semi Opaque Hold Ups. I'm terribly sorry to hear that you were disappointed with the quality of these. This is a surprise, as Pierre Mantoux is one of the best quality hosiery brands on the market, with a loyal following. If you feel that they're of an inferior quality and possibly even faulty, please do return them to us and we'll be happy to take a look. Thank you. Kind regards, Keri UK Tights Customer Service

Posted 3 years ago

“Placed order 13 days ago and nothing has arrived. I questioned with customer service and they sent an email telling me they had now emailed me a tracking reference. They haven't. Replied to say this was the case. No response. Sent a new email about missing items. No response. I've no idea if my order will turn up or not. They have taken my money on day 1, of course.”

Helpful Report

Posted 3 years ago

Dear Mr J, I'm very sorry if there has been some delay in reply and crossed wires. Our Technical Director receives customer queries through Amazon when the order has been placed with Amazon Pay. He then forwards these queries to our Customer Service team, so that we can respond. I sent you a detailed email about 5 minutes before you posted your review. This included your tracking number. You placed your order on the 9th and it was dispatched on the 10th. Regrettably, there hasn't been an update to Royal Mail's tracking since your order was sent, so we'll be glad to reship your order. Please would you kindly reply to my earlier email, as this includes more detail? Thank you. Kind regards, Keri Customer Service Manager UK Tights

Posted 3 years ago

“The reason for my bad review is because I have not received the tights I ordered”

Helpful Report

Posted 3 years ago

Dear Janice Thank you for taking the time to leave a review. Whilst Royal Mail is trying to maintain normal postal services, we do advise that the Tracked 48 delivery that you selected, is between 3-5 working days. I have taken look at the tracking for your order, and I can see that it reached your local delivery office yesterday. Normal deliveries and collections should take place in all parts of the UK. However, despite Royal Mail's best efforts, some parts of the country may experience varying levels of delivery disruption. This is due to Coronavirus-related absences and necessary social distancing measures; such as reducing the number of people together in shared spaces and vehicles. We're sorry for any inconvenience but, Royal Mail is working hard to keep any delays to a minimum, all the while keeping their people and customers safe. I hope this explains the current situation a little better, and we thank you for your patience at this challenging time. If you have any further queries, please do let me know. Take care and stay safe. Warm regards, Toni UK Tights Customer Service.

Posted 3 years ago

“Bought Charnos support tights Black, Long, supposedly for 6ft long legs!!!This was according to sizing on website. I am not fat, just tall, they ended halfway up my thighs!!! Waste of money, straight in the bin!!!”

Helpful Report

Posted 3 years ago

Dear Janet, I'm very sorry to hear of your disappointment with your Charnos Firm Energising Support Tights and that there was such a large discrepancy with the sizing. It's a shame that you've thrown the tights away, as we'd normally need you to either return faulty items or send a photo of them. However, if you could reply via customerservice@uktights.com with your hip size, and we can confirm that the item should have fitted, we'll be glad to offer an exchange for another item/credit/refund. Thank you. Kind regards, Keri UK Tights Customer Service

Posted 3 years ago

“Not very impressed, ordered two pairs of the 'Golden Lady' Luxury 200 tights to find that one pair had these two holes in the gusset... Why?”

Helpful Report

Posted 3 years ago

Dear Mr Acland Thank you for taking the time to leave a review. I am sorry to hear that you have received a defective garment. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. I will send you our returns details via email. Best wishes, Toni UK Tights Customer Service.

Posted 3 years ago

“If you're expecting a beautifully uniform opaque look, you'll be somewhat disappointed. These are patchy looking distressed tights, not the classy look suggested on the imaging.”

Helpful Report

Posted 3 years ago

Dear Sue Thank you for your review. It sound likes there is a fault with the tights. Please return them to us for inspection. Please create freepost returns label here: https://www.royalmail.com/track-my-return/create/3545 I hope this helps and I will look forward to resolving this issue for you. Best wishes Toni UK Tights Customer Service.

Posted 3 years ago

“Not recieved.”

Helpful Report

Posted 3 years ago

Thank you for your recent order, and also for your review. I'm sorry to hear of the delay in receiving your order. From the tracking details, I can confirm that your first dispatch was delivered today, and the 2nd dispatch is on it's way too you. Normal deliveries and collections should take place in all parts of the UK. However, despite Royal Mail's best efforts, some parts of the country may experience varying levels of delivery disruption. This is due to Coronavirus-related absences and necessary social distancing measures; such as reducing the number of people together in shared spaces and vehicles. Coupled with the sheer volumes of mail Royal Mail are handling, delays may be occured. We're sorry for any inconvenience but, Royal Mail is working hard to keep any delays to a minimum, all the while keeping their people and customers safe. I hope this explains the current situation a little better, and we thank you for your patience at this challenging time. If you have any further queries, please do let me know. Take care and stay safe. Warm regards, Toni UK Tights Customer Service

Posted 3 years ago

“I have still not received 2 of the items and as I paid through your Amazon App, I did not receive an itemized order confirmation, so unable to provide you with an order number. The funds have been taken from my account for all 3 items, so please advise when the other 2 will be delivered?”

Helpful Report

Posted 3 years ago

Hi Deborah, 2 of the 3 items you ordered on 19/11/20 were "awaiting stock, due in 10-20 days", however, I've also replied to the other email which you sent to Customer Service. My reply includes further information with an ETA. I hope this helps! Kind regards, Keri UK Tights Customer Service

Posted 3 years ago

“I actually sent you an e mail on receiving tights as the holdup top was the complete wrong colour from advertisement and packaging on front. The pattern was teal as was underwear I had purchased to go with them and tops were bright green”

Helpful Report

Posted 3 years ago

Dear Lee Thank you for taking the time to leave a review, it doesn't appear that we have received an email from you. I am sorry to hear that you are disappointed with the colour. You are more than welcome to return them to us, and you can do this by following the instructions here. Copy and paste the URL into your web browser: https://www.royalmail.com/track-my-return/create/3545 I hope this helps and if you have any further queries, please do let me know, Best wishes Toni UK Tights Customer Service.

Posted 3 years ago

“Very poor quality, in black stockings show lots of little line. Made in Poland”

Helpful Report

Posted 3 years ago

Dear Nada, Thank you for your feedback. I'm so sorry to hear that there is a defect in your stockings. Unfortunately, every now and again, faults like this can occur in any hosiery brand. However, we always want you to receive a pristine item, so we'll be glad to offer a replacement/exchange/credit/refund. Please would you kindly email a photo of the fault to customerservice@uktights.com and specify which of the above you'd prefer? Thank you very much. Kind regards, Keri UK Tights Customer Service

Posted 3 years ago

“Worst tights I have ever purchased Nails short and filed after 30 yrs experience with tights. Test before work and laddered immediately So disappointed. Hoping forward a refund”

Helpful Report

Posted 3 years ago

Dear Michelle, I'm very sorry to hear that you've experienced a problem with your tights. Please would you kindly email customerservice@uktights.com to let us know which of your products had the fault? You may either return your item to us via Freepost* or email a photo and we'll be glad to offer a refund/credit/exchange. Thank you. *If you wish to return, go to https://www.royalmail.com/track-my-return/create/3545 to print your free returns label. Kind regards, Keri UK Tights Customer Service

Posted 3 years ago

“When I received my order, unfortunately both pairs of tights were damaged and unable to be worn. They were both torn at the top and cannot be used.”

Helpful Report

Posted 3 years ago

Dear Lindsay, I'm very sorry to hear that you have received faulty tights. This is unusual for Leg Avenue and we always want you to be happy with your order. Please would you send a photo of both items to customerservice@uktights.com and we'll be happy to offer a replacement/exchange for an alternative/credit/refund. Thank you. Kind regards, Keri UK Tights Customer Service

Posted 3 years ago

“No idea what the tights are like as they still haven't arrived. I received an email saying they'd be delivered on Saturday between 08:04 and 12:04. It's now Monday and no sign.”

Helpful Report

Posted 3 years ago

Dear Angela Thank you for taking to time to leave a review. I am sorry to hear of the delay with your order reaching you. I can assure you that it was dispatched promptly from our warehouse on 6th October using 48Tracked, as your dispatch email will confirm. Whilst Royal Mail are doing their very best to ensure that mail services remain in place, there are inevitably going to be occasional delays to mail deliveries whilst they continue to work around Covid related work absences and social distancing measures that they have in place, to keep their workplaces, and staff, Covid safe. I hope that this offers you some reassurance, and I am sure that your order will be will you very soon. We thank you for your support and patience. Best wishes Toni UK Tights Customer Service

Posted 3 years ago

“I feel received by your company. I understood from the information that the tights were made in UK. Instead the tights received were made in Italy. I am passionate about buying goods made in UK to support British manufacturing so was very disappointed.”

Helpful Report

Posted 3 years ago

Dear Margaret, Thank you for your feedback. I'm sorry to hear that you're disappointed. I also appreciate your passion for buying British. However, please could you let me know where you saw that the Charnos Opaque 60 Denier Matt Tights are made in the UK? The product page on our website doesn't indicate this and the product pack says that they are made in Italy. I wonder whether you may have inferred this because our website is called UK Tights? We are a UK-based hosiery retailer and sell numerous different brands, including those produced in the UK and abroad. If you'd like any further information, such as which British brands we sell, please do contact us at customerservice@uktights.com and we'll be glad to help. Kind regards, Keri UK Tights Customer Service

Posted 3 years ago

“If I could rate it 0 stars I would. These tights look like a knock off to the image. The tight material to make the line isn't straight. They don't sit centralised, also they aren't the correct sizing. I am the lowest size they suggest for the plus size tights and they don't fit they are too small. I have emailed UK Tights however they haven't got back to me. Don't waste your money, trust me!”

UK Tights 1 star review on 5th October 2020

Helpful Report

Posted 3 years ago

Hi Jess I'm really sorry you've received a faulty pair of tights from us. I'm also sorry to have not replied to your email. I'm afraid we are currently working under reduced staff conditions due to Covid 19. I am going to refund your money right away. I hope this won't prevent you from using UK Tights again in the future. If I can be of any further help or assistance please let me know. Have a lovely week. Regards Dawn xx

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

UK Tights Reviews