UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.65

4.7 Rating 2,019 Reviews

90 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.7

Based on 2,019 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

08000119715

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service team were super helpful after my claim was missed.”

Helpful Report

Posted 5 hours ago

“Very helpful and informative”

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Posted 1 day ago

“Each time I put a claim in I am told it cannot be paid as it is private. It’s a waste of money.”

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Posted 1 day ago

“Deborah actually tesolved my claim issue spending as much time as was necessary. She was very pleasent and understanding too.. a credit to the company.”

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Posted 2 days ago

“Never claimed before - first claim …. Email sent saying refused as apparently not covered although my receipt was for NHS dental treatment Protege Will look into this Cancelled my policy with immediate effect - paid into this for years for absolutely nothing Basic dental work carried out as well !”

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Posted 2 days ago

“Nicola W was very helpful in resolving the issue I was having trying to submit an online claim. When the suggestion didn't work, obviously due to an IT issue, either with me or elsewhere she took ownership of the problem. It was resolved quickly and I was updated the next day accordingly. A refreshing approach and attitude, something I rarely experience these days. Well done and thanks.”

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Posted 2 days ago

Dear Alan, Thank you so much for taking the time to give UK Healthcare a 5-star rating. We greatly appreciate your positive feedback! We are especially glad to hear that Nicola was able to assist you with your online claim issue. We are proud of our team for their commitment to providing exceptional customer service. Thank you once again for your kind words and for choosing UK Healthcare. We look forward to serving you in the future. Best regards, customer service Team

Posted 1 day ago

“I would l like to say a big thank you to Nicola Williamson customer service adviser for being very efficient and professional in dealing with me. I communicated with her on the telephone and also via email I had a response from her the following morning which is great.”

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Posted 2 days ago

Thank you so much for taking the time to provide us with your outstanding 5-star rating for UK Healthcare. We greatly appreciate your positive feedback and are thrilled to hear about your experience. We would also like to extend a big thank you to Nicola Williamson, our dedicated customer service adviser, for her exceptional efficiency and professionalism in assisting you. It is wonderful to know that she was able to effectively communicate both over the telephone and via email to address your concerns. Once again, thank you for your kind words and for choosing UK Healthcare. We look forward to serving you even better in the future. Warm regards, Customer Service Team

Posted 1 day ago

“The customer advisor was really helpful, prompt reply and informative.”

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Posted 2 days ago

Dear Imran, Thank you so much for your enthusiastic 5-star rating of UK Healthcare! We're thrilled to hear that you had such a positive experience with our services. Your kind words about our customer advisor being helpful, providing prompt replies, and sharing informative insights truly warmed our hearts. We appreciate your feedback and look forward to serving you in the future. Best regards, Customer Service Team

Posted 1 day ago

“The lady today was excellent Friendly and efficient and has resolved the delay Thanks”

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Posted 3 days ago

Thank you so much for your five-star rating of UK Healthcare! We greatly appreciate your positive feedback and are thrilled to hear about your excellent experience. We are delighted that the lady you interacted with today was friendly, efficient, and successfully resolved the issue. Best regards, Customer Service Team

Posted 1 day ago

“Delt with Deborah morrey when ringing up very friendly very helpful lovely woman , and very fast payment for dental work”

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Posted 3 days ago

Dear Nichola, Thank you so much for taking the time to give UK Healthcare a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear about your experience with us. We're delighted to hear that your interaction with Deborah Morrey was nothing short of exceptional. We'll be sure to pass on your compliments to her, as she'll be delighted to know that she made a positive impact on your journey with us. Once again, thank you for choosing UK Healthcare and for sharing your wonderful review. We look forward to being of service to you in the future. Warm regards, Customer service team

Posted 1 day ago

“Very helpful contact with Deborah Morrey Now twice”

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Posted 3 days ago

Dear Peter, Thank you so much for your amazing 5-star rating of UK Healthcare! We greatly appreciate your kind words and are thrilled to hear about your positive experience. We are also delighted to know that you had a very helpful contact with Deborah Morrey not just once but twice. Our team is committed to providing exceptional service and it's fantastic to see that Deborah has been able to assist you effectively. Thank you once again for your support and for choosing UK Healthcare. We are always here to help and look forward to serving you in the future. Best regards, Customer service team

Posted 1 day ago

“helpful service from Debra Grimshaw”

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Posted 4 days ago

Dear Liz, Thank you so much for your four-star rating of UK Healthcare! We truly appreciate your feedback and are glad to hear that you had a positive experience with our services. We are delighted to know that you found our service helpful, especially from Debra Grimshaw. Our team strives to provide the best assistance possible, and your kind words serve as an affirmation of our efforts. Once again, thank you for taking the time to share your thoughts. We value your support and look forward to serving you even better in the future. Best regards, Customer Service

Posted 1 day ago

“I made my first claim a week ago on my dental plan following an initial examination at my own cost. I was pleased how my claim progressed, no issues at all. Overall, excellent customer service - thank you.”

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Posted 4 days ago

Thank you so much for giving UK Healthcare a five-star rating! We truly appreciate your positive feedback and are thrilled to hear that your experience with us and the claims process was seamless. It is fantastic to know that your claim progressed smoothly, without any issues. We take great pride in providing excellent customer service, and your kind words mean a lot to our team. Once again, thank you for choosing UK Healthcare, and we look forward to continuing to serve you in the future. Best regards, Customer service team

Posted 1 day ago

“Thankyou for dealing with my claim fast & efficiently. The mistake regarding the prescription reciept was on my part as I wasn't sure what I needed to send, as you can't keep the actual prescription. When it was explained that you only needed the drugs label it was dealt with straight away. Thanks again happy with the service.”

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Posted 5 days ago

Thank you so much for awarding UK Healthcare with a 5-star rating! We truly appreciate your positive feedback and are thrilled to know that you were happy with our service. We understand that it can be confusing at times, but we are always here to assist you. Our team acted promptly upon receiving the necessary information, and we're glad we were able to resolve the issue efficiently. Once again, thank you for choosing UK Healthcare, and we look forward to serving you in the future. Warm regards, The UK Healthcare team

Posted 1 day ago

“Awful service when claiming for a dental checkup. They refused to pay my 1st receipt as it wasn’t the exact amount for a checkup as I had bought dental sticks after the check up. I had to re request an invoice from my dentist. It took over 4 weeks to process the claim after 3 emails backwards and forwards.”

Helpful Report

Posted 5 days ago

“I am expressing my deep disappointment of the refusal to cover the £250 cost of the treatment that has placed an unexpected and burdensome financial strain on me, particularly as a student already grappling with managing expenses. When I enrolled in your insurance plan, I did so with the belief that it would offer assistance in covering essential dental expenses, ensuring I could afford necessary treatments. However, I was dismayed to discover that white fillings are not covered under Nhs costs, a fact that was not adequately communicated to me by my dentist or your policy beforehand, leaving me fully responsible for the entire expense. Therefore, I terminated my subscription with your company, as it fails to serve my needs as initially intended.”

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Posted 6 days ago

“Have submitted our bank details three times , still no payment received from claim on the 29.02.24, we are now due nearly £500”

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Posted 1 week ago

“Been refused a prescription payment as i buy a prepaid prescription due to the volume of medication , why they wouldn't pay a one off prescription payment like any body else i don't know i have had to pay , i know it will only cover under £9 but that helps . this needs looking into UK healthcare , i will be passing this info on to our company who use you .”

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Posted 1 week ago

“Great customer relations and very friendly and helpful staff”

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Posted 1 week ago

“Had two policies and two claims one refused due to private treatment and the other processed incorrectly. Would not recommend.”

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Posted 1 week ago

UK Healthcare is rated 4.7 based on 2,019 reviews