UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.65

4.7 Rating 2,032 Reviews

90 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.7

Based on 2,032 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

08000119715

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Submitted my claim had an email informing me my claim had been unsuccessful as yes the health care had received my receipt but my name was not visible. So without delay I resent the relevant receipt clearly showing my name to Deborah, within an hour had an email to say it had now been resolved the money would be in my bank within 5 days. Thank you Deborah”

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Posted 8 hours ago

“very good customer service and sorted out my problem without any trouble”

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Posted 11 hours ago

“Fast decision and easy to claim online. Never had any issue with my dental claims. Would highly recommend.”

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Posted 14 hours ago

“Excellent services with no fuss or unnecessary hoops to jump through.”

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Posted 16 hours ago

“Claims are easy to make, all on line or by post, the claims are settled quickly with minimum fuss staff are helpful and happy to assist 5 stars every time excellent service thank you”

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Posted 16 hours ago

“£35:50 a month and not covered for ear wax removal. Disappointed? Yes I am.”

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Posted 18 hours ago

“Ive only just put my 1st claim in today and after a slight hicup its sorted 😊 Many thanks Jeremy coombs”

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Posted 20 hours ago

“Sara Leahtleu has been most helpful in quickly responding to queries and assisting with the on-boarding to the plan and understanding how to make claims in a stressful time, so has been much appreciated.”

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Posted 21 hours ago

“Very prompt response”

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Posted 23 hours ago

“The agent I spoke to was polite, knowledgeable and very helpful”

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Posted 1 day ago

“Honestly this is not worth the hassle”

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Posted 1 day ago

“This is a fantastic service it's just a pity the online portal doesn't work! I've tried on numerous occasions to upload a jpeg file and it says invalid format then converted the jpeg to a pdf format and still won't accept the upload. This needs sorting as otherwise a very good service when phoning customer serbices the lady was able to help me sort my refund really quickly. I usually receive within a couple of weeks. Sometimes in less time than that”

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Posted 2 days ago

“I have been to my dentist a few times more than usual in the last 6 months or w and was charged 70 odd pounds on each visit, I submitted what I thought was the relevant paperwork for each claim, but have not received any repayment as per my membership details, I have in the last few days complained via email and have been given a refund of half of what I’d paid ! I’m seriously considering changing my insurance provider.”

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Posted 5 days ago

“The customer service team were super helpful after my claim was missed.”

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Posted 5 days ago

“Very helpful and informative”

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Posted 6 days ago

“Each time I put a claim in I am told it cannot be paid as it is private. It’s a waste of money.”

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Posted 1 week ago

“Deborah actually tesolved my claim issue spending as much time as was necessary. She was very pleasent and understanding too.. a credit to the company.”

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Posted 1 week ago

Thank you so much for your amazing 5-star rating of UK Healthcare! We truly appreciate your kind words and are thrilled that you had such a positive experience with us. Deborah is indeed a valuable asset to our team, and we're delighted to hear that she was able to resolve your claim issue efficiently and with utmost dedication. Her pleasant and understanding nature is a true credit to our company. We're grateful for your trust in our services, and if you ever need assistance in the future, please don't hesitate to reach out. Thanks again! Customer Service team

Posted 1 day ago

“Never claimed before - first claim …. Email sent saying refused as apparently not covered although my receipt was for NHS dental treatment Protege Will look into this Cancelled my policy with immediate effect - paid into this for years for absolutely nothing Basic dental work carried out as well !”

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Posted 1 week ago

“Nicola W was very helpful in resolving the issue I was having trying to submit an online claim. When the suggestion didn't work, obviously due to an IT issue, either with me or elsewhere she took ownership of the problem. It was resolved quickly and I was updated the next day accordingly. A refreshing approach and attitude, something I rarely experience these days. Well done and thanks.”

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Posted 1 week ago

Dear Alan, Thank you so much for taking the time to give UK Healthcare a 5-star rating. We greatly appreciate your positive feedback! We are especially glad to hear that Nicola was able to assist you with your online claim issue. We are proud of our team for their commitment to providing exceptional customer service. Thank you once again for your kind words and for choosing UK Healthcare. We look forward to serving you in the future. Best regards, customer service Team

Posted 6 days ago

“I would l like to say a big thank you to Nicola Williamson customer service adviser for being very efficient and professional in dealing with me. I communicated with her on the telephone and also via email I had a response from her the following morning which is great.”

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Posted 1 week ago

Thank you so much for taking the time to provide us with your outstanding 5-star rating for UK Healthcare. We greatly appreciate your positive feedback and are thrilled to hear about your experience. We would also like to extend a big thank you to Nicola Williamson, our dedicated customer service adviser, for her exceptional efficiency and professionalism in assisting you. It is wonderful to know that she was able to effectively communicate both over the telephone and via email to address your concerns. Once again, thank you for your kind words and for choosing UK Healthcare. We look forward to serving you even better in the future. Warm regards, Customer Service Team

Posted 6 days ago

UK Healthcare is rated 4.7 based on 2,032 reviews