UFH Services Ltd Reviews

4.98 Rating 634 Reviews
100 %
of reviewers recommend UFH Services Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5.00 out of 5

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Anonymous  // 01/01/2019
An idiot installed the floor (me sadly). Luckily Dougie came to the rescue! Professional service from outset. Kept to time, updated on confirmation of eta, and the engineer Dougie identified the problem and resolved promptly. Very polite throughout. Greatly appreciated.
Posted 6 months ago
first class service. No hesitation in recommending UHF it has been a pleasure to deal with them
Posted 6 months ago
Excellent service. Efficient, polite, punctual trasdesman. Would recommend.
Posted 6 months ago
A really great service, very professional and resolved what I worried was going to a “big job” really simply. 10/10.
Posted 6 months ago
Bradley was absolutely super when identifying a fault with some underfloor heating. He was polite, efficient, and couldn't be faulted. Highly recommend on all accounts.
Posted 7 months ago
Excellent service and result! My UFH stopped working and manufacturer recommended UFH Services (along with few other companies). The website and communication over the phone were very clear and reassuring. Despite that I still had doubts and worries about the costs and results but there was absolutely no need for that. Once the visit time was confirmed everything went smoothly - one hour before the visit I received a call to confirm that engineer is on his way, Brad arrived on time, was friendly and very professional, he explained everything, completed repair quickly and left everything tidy. My UFH been on for a couple days now and I'm happy to have lovely warm floor again in time for Christmas. Thanks to UFH Services team!
Posted 7 months ago
Really helpful and clear about the work to be done. Arrived exact to time and very clean and efficient.
I believe that the work is very good value as it is so specialist and work is guaranteed.
Posted 7 months ago
Nice polite guy turned up as expected. He explained what the problem was, checked everything out and after fitting a new thermostat waited to make sure my floor was working as it should. Well worth the money
Posted 7 months ago
Excellent service from start to finish would definitely recommend very professional
Posted 7 months ago
I NEVER write reviews but the service from UFH has been exceptional !

Firstly the clear advertising of the company’s service is amazing. Electric underfloor heating repairs - exactly what I needed and you can tell they are specialists !
The systems (booking emails, confirmations etc ) and general customer service from Vicky were also fantastic so I had high hopes before our engineer visit. We were not disappointed Brad was brilliant, super friendly, efficient and very, very tidy !
If you have a problem with your electric underfloor heating, don’t bother looking elsewhere, these guys will sort it !
Posted 7 months ago
Very impressed with the service today. On time ,very plesant, efficient and proffesional. Identified more than one problem which he repaired, cleaned up and left the enviroment clean and safe .
Well done and thank you
Posted 7 months ago
Everything about UFH's handling of our job was perfection. The lady who took the order was friendly while inspiring confidence. The engineer who arrived for the work, Doug, was super-efficient and highly professional. Also happy to provide a voice-over as he went about fixing our (quite serious) problem in front of us. Hard to imagine many other firms in the country coping anything like as well. We were delighted to see all restored before he left us. Well done, UFH. Good job!
Posted 7 months ago
Great company. My installer cut through the wires. Ufh identified the cut cables under my tiles and fixed it. Great service. Installer was extremely informative and kept site clean
Posted 7 months ago
The quoted correctly. They took time to explain how they work and the technology which I'm new to as it came with my new house. The technician was polite, extremely knowledgable, gave excellent customer service and was punctual. All costs where up front. All budgets where catered for. I was really impressed.
Posted 8 months ago
Very impressed with the service given. Doug was very thorough and provided excellent customer care.
Posted 8 months ago
Doug visited early morning , diagnosed the problem with our UFH and had the system up and running within half an hour . He is a fine ambassador for UFH services . I was also very impressed by Vicky who handled the process of booking an appointment with cheerful , cordial efficiency. Would that all organisations had such helpful and knowledgable staff . Thank you , Herman Scopes.
Posted 8 months ago
Having been told by an electrician our UHF was damaged and un-repairable I had given up hope that it would work again without having to rip up the whole tiled floor and re-do the lot. How wrong was he! Amazing service from start to finish by UFH Services and we now have working UFH again. Thanks again for the awesome service
Posted 8 months ago
Absolutely brilliant service from start to finish. UFH Services made what I thought was a big problem with my UFH, a very straightforward matter to resolve. Great personalities too!
Posted 8 months ago
Doug was such a great help today. He was very helpful and did a great job. Highly recommend Thanks again Doug
Posted 8 months ago
Vicky and the team provided the most effective service and after sales care. Our UFH had packed up but UHF Services diagnosed and repaired the problem quickly and effectively. Their comms about when they would turn up were A1 which made planning for their visit much easier. If I had a UFH problem in future I wouldn’t hesitate to contact them again.
Posted 8 months ago
UFH Services Ltd is rated 4.98 based on 634 reviews