Name: UENI
Address: 7, Bell Yard, London, 7, Bell Yard, London, London Borough of Islington
Rating: 4.29

“once you create a website with UENI it's virtually impossible to delete it after creating a new one, it keeps showing up in Google searches,There is no option on the website builder to do delete the website. I created a new website elsewhere because I needed more tools and functionalies on my website because UENI got Very Basic tools (it's only great if you only need basic functionalities on a website)”

Helpful Report

Posted 3 years ago

Hi Charly, Thanks for your message. We reached out at the email address with which you registered with us. One of our agents assisted you and mentioned that to have your site taken down and to ensure maximum security for all our customers, all cancellations must be requested directly from your business hub. Besides, if you want you can also temporarily deactivate sections of your site while taking the time to make edits. In case you need further assistance, please feel free to reach out. We also provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers. Best regards, UENI

Posted 2 years ago

“Absolutely horrible, zero existence of customer service. Overpriced, with very limited tools massive upsale emails all week long with no one to answer simple questions. On top of that no way to transfer the domain you pay for. This is for anyone who does not understand how websites work and does not mind getting completely robbed. Negative 1star. Dog turds..”

Helpful Report

Posted 3 years ago

Hi! Thanks for the message. We're sorry you feel this way. Unfortunately, it was not possible to find your data using the data provided here, but we would like to know more about the reasons why you are unhappy since for us your feedback is important. We provide 24/7 support, via email at help@ueni.com, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. We provide our customers with a smooth editing tool to make instant changes to their websites, on almost any device. You are free to edit almost every section and add your own personal touch. Also, you can transfer the domain wherever you need. If you have further questions do not hesitate to contact us via email: help@ueni.com. We’re always willing to help you. Best, UENI

Posted 2 years ago

“Not able to delete website/account. This is hijeck!! Do not use this builder.”

Helpful Report

Posted 3 years ago

Hi! Thanks for your message. We reached out at the email address with which you registered with us. One of our agents assisted you and mentioned that to have your site taken down and to ensure maximum security for all our customers, all cancellations must be requested directly from your business hub. We’re glad your case was dealt with and it’s been sorted out. In case you need further assistance, please feel free to reach out at help@ueni.com. We also provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers. Best regards, UENI

Posted 2 years ago

“4 weeks and my ecommerce still isn't right. Havent done 1 thing I've asked, wont refund me my £48 either. Didnt deserve 1 star”

Helpful Report

Posted 3 years ago

Hi Debbie, Thanks for your message. We are very sorry to hear that your experience with us was not an enjoyable one. We strive to provide the best possible service to each of our customers, and when we fall short of that goal, we take it very seriously. We found your emails and we're aware your case was dealt with and it’s been sorted out. In case you need further assistance, please feel free to reach out at help@ueni.com. We also provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers. We're always happy to help you, Debbie. Best regards, UENI

Posted 2 years ago

“From the beginning they could not get right what was asked of them stay clear if it was possible to leave a 0 star”

Helpful Report

Posted 3 years ago

Hi Angela, Thanks for leaving your feedback; your comments are very important to us. We set a high standard for ourselves, and we are so sorry if you feel this was not met in your experience. We provide our customers with a smooth editing tool to make instant changes to their websites, on almost any device. You are free to edit almost every section and add your own personal touch. We're always ready to help you if you need further assistance. We’re aware your case was dealt with and it’s been sorted out. If you have further questions do not hesitate to contact us via email: help@ueni.com. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. Best regards, UENI

Posted 2 years ago

“Take your money after you have cancelled then tell you they have found it and will sort out the money they stole because it was theft. And months later still no refund as promised very very untrustworthy. Avoid”

Helpful Report

Posted 3 years ago

Hi Paul, Thanks for your message. We're sorry that your experience was negative. We reached out at the email address with which you registered with us. One of our agents assisted you and mentioned the steps to follow but we got no answer. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. In case you need further assistance, please feel free to reach out. Best regards, UENI

Posted 2 years ago

“The whole system is made far more complicated than it needs to be . The set up of my website was a fiasco , the write up was a mess and made no sense, several times I had to contact in order to fix it as initially I couldn’t edit it . It didn’t look at all professional and I wasn’t happy with my business being promoted on such a way . There’s much improvement to be made to ueni”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving your feedback; your comments are very important to us. We set a high standard for ourselves, and we are so sorry if you feel this was not met in your experience. We provide our customers with a smooth editing tool to make instant changes to their websites, on almost any device. You are free to edit almost every section and add your own personal touch. We're always ready to help you if you need further assistance. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. Best regards, UENI

Posted 2 years ago

“I created an email address as a trial, I now do not use the email address because I created a domain with Google. I have asked them to remove the email address I created within my trial period of the service. They're telling me no and now I'm not getting emails off of clients because both the uenimail and my Google domain are the same and I'm not wasting money on my Google domain.”

Helpful Report

Posted 4 years ago

Hi Kane, Thanks for reaching out. Unfortunately, it was not possible to find your data using the data provided here, but we would like to assist you. Please do not hesitate to contact us via email: help@ueni.com and we'll look into your case. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. Best regards, UENI

Posted 2 years ago

“Simply not enough features, it seems all cool because they do most of the work for you, but when you realize how much you can’t do with the site it’s not worth it.”

Helpful Report

Posted 4 years ago

Hi Justin, Thanks for leaving your feedback; your comments are very important to us. We set a high standard for ourselves, and we are so sorry if you feel this was not met in your experience. We provide our customers with a smooth editing tool to make instant changes to their websites, on almost any device. You are free to edit almost every section and add your own personal touch. We're always ready to help you if you need further assistance. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. Don't hesitate to reach out in case you have comments, suggestions, or questions. Best regards, UENI

Posted 2 years ago

“Did not have any customer s or calls.i did not see any ads nor did the public. But thank you anyway for trying to help.”

Helpful Report

Posted 4 years ago

Hi Sweets, Thanks for reaching out. Unfortunately, it was not possible to find your data using the data provided here, but we would like to assist you. Please do not hesitate to contact us via email: help@ueni.com. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. Also, we provide our customers with a smooth editing tool to make instant changes to their websites, on almost any device. You are free to edit almost every section and add your own personal touch. We’d be glad to help your business grow online. We are always happy to help! Best regards, UENI

Posted 2 years ago

“Useless customer service... I was getting the idea to go with you... But you are unable to solve the simplest issue.. So many emails I sent you.. And you haven't done nothing.”

Helpful Report

Posted 4 years ago

Hi Luca! Thanks for the message. We've found your emails and they were all replied. We’re glad your case was dealt with and it’s been sorted out. If you have further questions do not hesitate to contact us via email: help@ueni.com. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. Best regards, UENI

Posted 2 years ago

“Do not listen to concerns, felt like I was treated rudely”

Helpful Report

Posted 4 years ago

Hi there! Thanks for reaching out. We're sorry you feel this way and we'd like to know more about your experience as we'd like to assist you get the most of your online presence. We're always willing to help you. Unfortunately, it was not possible to find your data using the data provided here. Please do not hesitate to contact us via email: help@ueni.com We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. Best regards, UENI

Posted 2 years ago

“Absolutely no support, customer service seems non existent. My site was published without my permission and I hate the images and content has nothing to do with my business or brand. I would like the site and my information take offline.”

Helpful Report

Posted 4 years ago

Hi Candice! Thanks for the message. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. We’re glad your case was dealt with and it’s been sorted out. If you have further questions do not hesitate to contact us via email: help@ueni.com. Best regards, UENI

Posted 2 years ago

“countless times asked for support and no one can be bothered I'm really disappointed”

Helpful Report

Posted 4 years ago

Hi John! Thanks for the message. We’re glad your case was dealt with and it’s been sorted out. If you have further questions do not hesitate to contact us via email: help@ueni.com. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. We're always happy to help you! Best regards, UENI

Posted 2 years ago

“ueni customer service is totally useless I have been wailing since 7/2/20 to sort out my GMB acc as I have told you I have my own GMB that needs linking to my website. It is simple to do just ask me for joint joint ownership of my GMB. But all I get is some one will be in touch with you soon if I new now how bad ueni is i would have gone with wix”

Helpful Report

Posted 4 years ago

Hi John! Thanks for the message. We're sorry you feel this way. We've found your emails and they were all replied. We’re glad your case was dealt with and it’s been sorted out. If you have further questions do not hesitate to contact us via email: help@ueni.com. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. Best regards, UENI

Posted 2 years ago

“I have sent numerous emails and had not one response from anyone at all, but your happy to inundate me with emails for reviews so here mine is. Very unhappy”

Helpful Report

Posted 4 years ago

Hi Kerry! Thanks for the message. We've found the emails and they were all replied. We’re glad your case was dealt with and it’s been sorted out. If you have further questions do not hesitate to contact us via email: help@ueni.com. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. We're always willing to help! Best regards, UENI

Posted 2 years ago

“I have never been able to log into it.theresire I can not see my web sight. I sent email asking how to but got no reply”

Helpful Report

Posted 4 years ago

Hi Sheron, Thanks for reaching out. Please reach out via email at help@ueni.com with a different email account because the one you've provided here is full and we cannot reach out. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat, don't hesitate to jump in! We’d be glad to help you edit your site. We are always happy to help. Best regards, UENI

Posted 2 years ago

“STAY AWAY FROM THIS SO CALL COMPANY THEY SAY THEY ARE EXPERTS THATS A LIE, THEY SAY TTHEY WILL MAKE CORRECTIONS THATS A LIE, THE CEO SHE IS WORTHLESS NEVER RETURN MY EMAIL TO FIX PROBLEMS, ITS BEEN 4 WEEKS AND STILL DONT HAVE MY PAGE, IT TAKES 4 DAY FOR CUSTOMER SERRVICE TO RESPOND, THIS ASS NAME GUSTO IN CUSTOMER SERVICE IS RUDE ONLY IF I WAS THERE, ITS ALL TEMPLATE THEY CANT GIVE YOU WHAT YOU WANT IM A REAL ESTATE INVESTOR THEY MADE MY WEBPAGE FROM A STOCK MARKET TEMPLATE HOW SMART IS THAT AND THEY WONT FIX IT.. NO WAY THEY ARE EXPERTS THE POOR EXCUSE FOR A CEO DONT GIVE A DAMN NO COMPANY PHONE NUMBER SHOULD HAVE BEEN THE FIRST SIGN, EVERY ONE STAY AWAY FROM THIS COMPANY IT WILL WASTE YOU TIME ANND GUSTO BETTER WATCH HOW HE TALKS TO CUSTOMERS ITS GOOD YOU ARE NOT CLOSE TO MAKE BECAUSE WE WOULD HAVE HAD A TALK FACE TO FACE UNDERSTAND. IT COULD GET YOU IN BIG TROUBLE SO DONT BE STUPID TAKE IT HOW EVER YOU WANT BUT BE SMART...”

Helpful Report

Posted 4 years ago

Hi Matthew, Thanks for leaving your feedback; your comments are very important to us. We're always ready to help you if you need further assistance. We've found all your emails and they have been replied and we keep on helping you via email and Live Chat. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. Best regards, UENI

Posted 2 years ago

“Absolutely useless. Set up a business page 2+ weeks ago. They filled in half the information which was totally irrellevent and did not make sense so I had to go through and change every single section / paragraph. Then i tried to verify, it would only give me postal option. When I got the code (8 days later) to verify - it said there was no such account with that email address - there is..... i had the page up in front of me.....with ueni sending me messages to that email address! I tried to use their messaging services to get help, it didnt help and half the time it looked like a cut and paste answer not reading my question. Then when I eventually got to speak to someone, assume a call centre in India, a lady I could barely understand, she told me it was because ueni had an email address starting with "ch" as the email address.....I dont have and have never had an email starting with CH. So now Ive been told ive got to start all over again and create a new business page! Get the feeling if I had opted for a monthy/yearly subscription I wouldnt be getting this hassle/grief.”

Helpful Report

Posted 4 years ago

Hi Marie, Thanks for your message. We reached out at the email address with which you registered with us. One of our agents assisted you and mentioned the steps to follow. We're glad it's been sorted out. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. In case you need further assistance, please feel free to reach out. Best regards, UENI

Posted 2 years ago

“We asked to use our own domain on UENI, after many weeks it was not transferred ? we complained daily no reason given for the lack of this simple task so we cancelled our website with UENI. WE had a bad experience i would not want anyone else to feel as let down as we do don't use UENI.”

Helpful Report

Posted 4 years ago

Hi Chris, Thanks for leaving your feedback; your comments are very important to us. We set a high standard for ourselves, and we are so sorry if you feel this was not met in your experience. We’re aware your case was dealt with and it’s been sorted out. If you have further questions do not hesitate to contact us via email: help@ueni.com. We provide 24/7 support, in addition to a team of professionals constantly working to deliver an exceptional service to our customers via Live Chat. Best regards, UENI

Posted 2 years ago


Shipping & Delivery
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

UENI Reviews