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U Drive Cover Reviews

3.5 Rating 1,699 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

3.5

Based on 1,699 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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U Drive Cover 5 star review on 3rd March 2023

Mr Arzen Balliu

U Drive Cover 5 star review on 10th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish absolutely”

Posted 3 years ago

“They are very rude people and not helpful specially one of the girls she was shouting on me yesterday”

Posted 3 years ago

“Awful customer service. They take deposit without covering the vehicle. Information is passed on from comparison website to there website prefilled when corrected they blame us. So I was without valid insurance for over 2 day. Called several times and kept getting fobbed of its with the underwriters. Then they have the cheek to charge me £125 avoid at all costs.”

Posted 3 years ago

“%100 the are scammers please stay away from them”

Posted 3 years ago

“Fantastic staff with excellent comunication skills”

Posted 3 years ago

“Gave me a quote then when I accepted policy then price jumped up and then I cancelled policy and they still took £75 cancellation fee even though policy had not started. Joke of a company stay well clear of them.”

Posted 3 years ago

“Amazing customer service from Rachel, who negotiated a tricky administrative issue to get my cover sorted efficiently.”

Posted 3 years ago

“Me Miller amazing customer service, Very helpful while am facing very stressful time . Thank you”

Posted 3 years ago

“Robbing fraudulent insurance/broker company , udrive have taken my deposit, and took more money after my deposit , in this pandemic where people are struggling to stand on there own two feet , you are here taking (robbing) peoples money witch is awful of you ... very very disappointed”

Posted 3 years ago

We're sorry to hear that you were disappointed in the product provided. With regards to the deposit when you chose to purchase the policy online the deposit is then paid by yourself. It is important that insurance companies are provided with the correct information by yourself, which in turn affects your insurance premium, to make sure that you are insured correctly in the event of an accident. We appreciate you taking the time to write a review. Thank you. Kind Regards,

Posted 3 years ago

“Sasha - brilliant customer service, very professional and considerate. Sasha needs a pay rise!!”

Posted 3 years ago

Thanks Ishraq for such a great review. We think Sasha's is brilliant as well. 😁😄

Posted 3 years ago

“Very bad company, they void my car insurance for no reason, have to contact Financial Ombudsman to sort this mess, Avoid this company they will make you a lot of problems”

Posted 3 years ago

Sorry Midaugas that you feel that you had a bad experience with us. But thank you for taking the time to write a review. Any decision to void your insurance policy would be down to your insurers and I can see from your file we have discussed this with you. Should you wish to discuss this again please feel free to contact us on 0333 400 1061. Kind Regards.

Posted 3 years ago

“Poor service... rude stuff.... u name it... a very long list to describe their services... they treat u like a liar... all the answers u put online have to be double checked and then they ask more questions. I felt like they're going to ask how times I have a shower a week. RIP OFFFF.....!!!!!!BEWARE.... I purchased a policy online and cancelled it within few hours they charged me £75... whereas any other insurance you hv to pay £25 max or nothing for cancellation within the first 14 days. Avoid....”

Posted 3 years ago

“AVOID AVOID AVOID!! I ended up paying over £600 more in comparison to my original quote by them using sales and cancelation tactics. As a fairly new driver i was taken full advantage of. I was threatened with being left without insurance, cancellation fees over £500 and up-to 30days for a refund!! Literally felt like i had no choice. No to mention the liesssss they tell about ridiculous reasons for the bump in price.. I basically paid more for insurance with them then i did previous years with others with my NCD.”

Posted 3 years ago

“Avoid avoid avoid avoid avoid”

Posted 3 years ago

“They are very dubious. They took out money from my account 2days before i wanted my policy to start and waited till my policy started to inform me of a validation and asked me to pay an extra £400. I do not recommend them at all. BEWARE!”

Posted 3 years ago

“This company took money out from my account then sent an email stating that they would need to validate the policy. them tried to up the cost by £80 a month. said i cancel then tried to charge me £75 to cancel now 3 weeks later still no refund and £400 out of pocket still.”

Posted 3 years ago

“I spoke to a lady called Charllote, she was really helpful and understanding. Brilliant customer service and over all happy with Charlotte's service.”

Posted 3 years ago

“I recieved a call at 10am this morning 17/08/20 to validate my insurance and the man I spoke to told me he will call back within 2hrs and did not receive a response from anyone, I have spent the last 45-60 mins on the phone to the sales team and when I got to caller number 2 it automatically hung up on me i tried to call back and it told me the office is now closed, I am not happy and I have been left with no insurance, I will be leaving a unhappy review on your website. I want a full refund IMMEDIATELY!!!”

Posted 3 years ago

“gave a good quote from go compare took the money immediately but with no insurance inplace had to contact them that took 3 phone calls and 4 hours on hold (go try yourself) just for them to say couldn’t insure at the price and wanted extra £50 a month then charged me £75 to cancel. never had insurance or a policy in place as they are a insurance broker and not a insurance company so not sure why thay are taking money upfront now no contact still have my money. so will have to contact FCA”

Posted 3 years ago

“They take money and then increase your insurance. I do not recommend”

Posted 3 years ago

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U Drive Cover is rated 3.5 based on 1,699 reviews