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Direct Beautique Reviews

4.7 Rating 2,454 Reviews

94 %

of reviewers recommend Direct Beautique

Company Reviews

Product Reviews

4.7

Based on 2,454 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0845 544 1512

Email:

enquiries@directbeautique.co.uk

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Direct Beautique 5 star review on 26th July 2021

Direct Beautique 5 star review on 12th October 2020

Direct Beautique 5 star review on 1st August 2017

Direct Beautique 5 star review on 18th July 2016

Direct Beautique 5 star review on 15th June 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No sirve devolví el articulo hace 10 días y se niegan a darme mi reembolso son una vergüenza lo bueno es que Amazon se está haciendo cargo de mi problema royal mail entrego el paquete hace varios días y ellos se niegan a devolverme el dinero no recomiendo esta tienda para hacer compras los envíos tardan y no quieren aceptar devoluciones que es una ley en este país devuelvanme mi dinero sinvergüenzas estafadores”

Posted 2 months ago

“Amazon me recomendó este vendedor para comprar un perfume ellos me dieron una fecha de entrega necesitaba el producto porque era el regalo de cumpleaños de mi mejor amigo lastimosamente nunca llego el pedido después de 4 días cuando no lo necesitaba llego les dije que lo devolvería ellos nunca me enviaron la etiqueta de devolución después de 48 me la enviaron pero inmediatamente la bloquearon fui a devolver el paquete a post office pero no lo aceptaron después ellos m enviaron un mensaje diciéndome que vian cerrado el caso los boy a denunciar por abusivos porque no respetan las políticas de devolución q son 30 días aun tengo el producto aquí que no puedo devolverlo porque a ellos les dio la gana de cerrar el caso boy a llamar a mi banco para decirles del abuso de esta gente sinvergüenza que piensan q pueden hacer lo q les da la gana no recomiendo a nadie comprar aquiben esta tienda venden caro y nunca ayudan a solucionar los problemas 0% recomendada no sirve vayan a otra parte”

Posted 2 months ago

“Hello. Where is my order WEB595727 that was paid for more than 20 days ago and we never received it - in addition to that you provided a false tracking number that does not show any movement since the 8th of December. Provide a valid proof of delivery or refund our money immediately or we will report your company's fraud to the Police and we will open a chargeback with our Credit Card. Regards”

Posted 1 year ago

“Ordered perfume at the end of March 2022. My payment went through with confirmation of despatch .... but it never arrived! They haven't replied to emails asking where my order is. The phone never connects. MY ADVICE IS DO NOT ORDER FROM THIS COMPANY. HAVE SINCE REPORTED THEM TO ACTION FRAUD AND HAVE A CRIME NUMBER. I STRONGLY URGE ALL THAT FIND THEMSELVES IN THE SAME SITUATION TO ALSO REPORT THEM TO ACTION FRAUD.”

Posted 1 year ago

“I’d like to return the product ,and I've called you phone and sent you three emails already,but no reply at all. 7 days passed already, no answer!”

Posted 2 years ago

“Selling stock they do not physically have.”

Posted 2 years ago

“Since the price was higher than the other sellers and I bought this a gift, I expected to receive some sort of packaging or just some thing. Instead I got a damaged bottle that looks to bad to even be a gift.”

Posted 2 years ago

“Very upsetting Ordered cream on 20th of May still not arrived Not sure what is happening”

Posted 2 years ago

“My advice is not to order from this company. I placed an order on May 27 2021 (number WEB458724) and it arrived. However, I had ordered the wrong thing by mistake and would like an exchange. It says on the website that exchanges are possible within 14 days if the product is unopened. However, I now can't get hold of Direct Beautique at all - the phone number doesn't work and they don't respond to emails. There is no address on the website or within the packaging. When I try to follow the links on the website, I'm redirected to a "Page not found" error message.”

Posted 2 years ago

“One of the shoes is missing parts, contacted by email no response so have to log case with paypal to try resolve.”

Posted 2 years ago

“Sold me a fake "Coty, Wild Musk". When I confronted Directb with this his reply was a wheedling admittance of this fact. Then, when I asked for my money back I was told I'd been reported for "bad language". I answered, "I used no bad language and you know it. Unless telling the truth about this blatant fraud is bad language." So, as well as selling me a fake, and admitting it, he also threatened me with a lie about "bad language" to make me afraid and back off. I did not back, as you can see, and I got my money back too. And, he didn't want the "Coty Wild Musk" back either! I'd avoid this shop of lies, fakes and threats.”

Posted 2 years ago

“Hello. Unfortunately, I didn't get the product that was in the photo, so the smell didn't match. I am very upset about the product.I've been using the same smell for years, And this doesn't fit😔”

Posted 2 years ago

“When I ordered my perfume I did not receive it and they did not bother updating me with what was happening. So I asked for a refund.”

Posted 2 years ago

“the product was never shipped to me. waited a week, then another week, asked for a refund and got it! I suspect it was never sent to the address indicated”

Posted 2 years ago

“Poor service slow postage took over a week to receive and the wrong item was sent. Very difficult to get in contact with no reply or help with the unwanted wrong item that was sent by mistake I did not order. Very dissatisfied.”

Posted 3 years ago

“I was sent the wrong product I ordered the orange perfume- pleats please and have been sent this green one”

Posted 3 years ago

“NEVER BUY FROM DIRECT BOUTIQUE!!!! There is no contact number for UK! Customer service never answer emails and I’ve been waiting for the lipstick I bought for two weeks now and NOTHING!!!!!! AVOID!”

Posted 3 years ago

“At first saying that you sent my order and after few weeks I’m receiving that you cancel my order! How it’s possible??? Very unsatisfied.”

Posted 3 years ago

“Very disappointed with this site. I ordered some perfume for my wife for Valentine’s Day, the day before it was due I received an e mail saying they were refunding my money. And that was it. Will not order or recommend any friends to order from this site again. If I could give minus stars I would.”

Posted 3 years ago

“Still awaiting order delivery. Email confirmation by seller to indicate dispatch by courier early February but no tracking # provided. No response to emails. No response from provided contact phone #'s. Account apparently indicates no order history. Bank will be dealing with this issue accordingly after 30 day window.”

Posted 3 years ago

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Direct Beautique is rated 4.7 based on 2,454 reviews