Ubervape Reviews

Name: Ubervape
Rating: 2.57

2.6 Rating 14 Reviews

36 %

of reviewers recommend Ubervape

Company Reviews

Questions

Metrics

2.6

Based on 14 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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Phone:

07876541572

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Anonymous

Anonymous // 01/01/2019

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“Send it back and I'll stop: 363799/201123/51”

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Posted 4 months ago

“First 2 orders fine, last order half was missing. They won't reply to my emails or messages. Won't use again”

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Posted 1 year ago

“Awful customer service whenever there is a problem. They have no desire or ability to address it. If orders go missing, they don’t even reply to emails and are impossible to contact. If you use them, be very clear if there’s a problem they’ll just ignore you”

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Posted 2 years ago

“Sound guys. Anyways happy to help and take a few extra minutes to go through things with you.”

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Posted 3 years ago

“everything okay”

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Posted 3 years ago

“Order not received”

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Posted 3 years ago

“delivery is late, they do not respond to emails, I hope delivery will come anyway.”

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Posted 3 years ago

“I’ve ordered several times from this company and their service is spot on”

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Posted 3 years ago

“Brilliant service fault with vape kit. Replacement sent promptly without fuss postage refunded to PayPal,excellent job will wholeheartedly recommend. Stuart McWilliam.”

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Posted 3 years ago

“These guys are great, wee problem with order but they were all over it instantly and my eyesight and the fact I’m old but why were great! Will buy from them again, no problem. Highly recommended. Thanks Ubervape!”

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Posted 3 years ago

“Provide a not fit for purpose mod & then refuse a refund. Avoid them”

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Posted 3 years ago

“Good prices, good range of products available, but always a very slow dispatch after purchase. (usually 2 days)”

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Posted 4 years ago

“sent wrong product , when chase up tried to make out I had ordered the product they had sent.”

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Posted 4 years ago

“Honestly, I really want to leave this company positive feedback, because I did have two orders that went completely fine. Fast delivery, competitive prices, and a good selection. Unfortunately, my most recent order was a complete mess up. Received the wrong juice (ordered Wick Liquor Boulevard Shattered, received Wick Liquor Boulevard, easy mistake). At first I thought maybe I had placed the order incorrectly, but my order confirmation proved that I was in the right. Being a consumable item, most other companies I’ve dealt with for any item would acknowledge their mistake, apologise and send the correct product. However, the Ubervape team insisted that I return the item before a replacement could be sent. Being the day before the Easter weekend, this simply wasn’t practical. I wouldn’t have received my replacement for at least a week, and clearly ordered the liquid for one reason... To use it! In a follow up email, I was told that because I had opened the product I was now not eligible for a replacement. I was however offered 15% off of my next order. The nail in the coffin was when the bottle actually seized shut when I was halfway through it. Again, I was told that I’d now need to send the bottle back and that it would need to go to the manufacturer for inspection. Very practical. Ended up cutting a hole in the bottom in the end. I won’t be ordering from these guys ever again. I’d rather pay a couple of quid extra and order from companies who, while haven’t been perfect, have at least been reasonable when things go wrong.”

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Posted 4 years ago

Ubervape is rated 2.6 based on 14 reviews