Uber Kids Reviews

Name: Uber Kids
Rating: 1.79

1.8 Rating 71 Reviews

18 %

of reviewers recommend Uber Kids

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Metrics

1.8

Based on 71 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Anonymous // 01/01/2019

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“⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ Add a photo Uber Kids 2.7 (248) Baby store in WalesOpen OVERVIEW UPDATES REVIEWS PHOTOS ABOUT Google review summary Reviews aren't verified 5 4 3 2 1 2.7 (248) Reviews Alldelivery 101 car seat 65 email 46 order 24 +6 Sort by Most relevant Newest Highest Lowest Marcus Mcgann 8 reviews 12 minutes ago NEW Avoid UberKids - Customer Order number : UK2000316787 I purchased a new car seat on 27/12/2022 for £250. The payment was pending for 7 …More Jack Livermore Local Guide·22 reviews·200 photos 11 months ago I don’t usually write reviews when I order something and it turns up as expected but the sheer amount of negative reviews for this site made me feel it was prevalent to write this one. …More 2 M Hathaway 4 reviews a month ago Ordered my child a car seat last night, at a very competitive price, and it's being delivered today (standard delivery!). Amazing, efficient service. 5* …More Jon Carswell 8 reviews 5 months ago Avoid at all costs, returns have to be sourced by yourself, I can understand its costing me to send back a big parcel. Now I'm liable for it not turning up and have to compare parcel companies without the possibility of a company discount …More 3 Lucy Weller 4 reviews 3 weeks ago NEW Took 3 weeks for uberkids to despatch my item. Just to confirm i specifically chose the ones that were showing as in stock! I sent two emails inbetween to ask when it would be delivered Both were ignored, please bare in mind one was sent 1 …More Uber Kids (owner) 3 weeks ago Hi Lucy, thank you for taking the time to leave a review. I'm sorry to hear you are unhappy with our service. I can see from email correspondence that it was outlined to you our Customer Service team are working on a 2-4 working day response time - I apologise we couldn't get to you sooner. Restock information is presented at the time of purchase so I apologise if you missed this when placing the order. This has been explained and detailed in the email response provided also. It looks like your order has since been dispatched but you intend to return the goods. Upon receipt in our warehouse, you will be provided with a refund for the order. Please do not hesitate to contact the CS team in the meantime should you have any further queries. Many thanks, UBER Kids Lucy Lane 1 review 2 weeks ago NEW We’ve ordered from Uber Kids several times in the last 6 years and never had a problem. Delivery is always quick and the prices are great. Sad to see so many negative reviews. James 26 reviews·7 photos 2 months ago Stock system doesn't work, and they don't respond to emails chasing things up either. Lady in customer services was blunt and did not apologise, telling me I was wrong despite this being incorrect. There are many other reviewers with exactly the same feedback - I wonder who is actually correct??? 1 Uber Kids (owner) 2 months ago Hi James, thank you for your review. I'm sorry to hear you're having some trouble with your order. Unfortunately, I am unable to locate any correspondence from you in our inbox, nor can I locate your order. Can you please contact us via email customerservice@uberkids.com or phone 01798 667913. Looking forward to your response for a quick resolution. Many thanks, UBER Kids Barbara B. 3 reviews 3 weeks ago NEW Don't get the bad reviews, ordered an ergobaby carrier and then a tutti bambini high chair. Best prices I could find online and delivered in both case the next day. Can only recommend this company! Jen Lush 4 reviews·1 photo 11 months ago Bought a Britax car seat from here two years and three weeks ago - a seat that's supposed to be usable from 3-12 years. Yet after only minimal wear, the polystyrene inside has snapped in half. Because it is marginally out of warranty, I've …More Cyril Bastian 15 reviews 6 months ago Definitely not recommended. Car seat broke literrally 2 weeks after the warranty period. Uberkids doesn't offer any commercial gesture except an out-of-warranty repair. 1 Hannah Norcross 2 reviews 3 weeks ago NEW Awful company! Don't ever order something from here unless it's immediately in stock! They have no idea what's coming in and when, it's a complete joke of a system. Uber Kids (owner) 3 weeks ago Hi Hannah, thank you for your review. I'm sorry to hear you have not had a positive shopping experience with us. Regarding any backordered/pre-order items, we can only advise the information given to us by the supplier or manufacturer. I apologise if this information has not been clear. Restock times are out of our control and we can only relay the message unless it is an item we already have on the shelf. Please feel free to contact our Customer Service team should you have any further queries. Many thanks, UBER Kids XToth Local Guide·6 reviews 3 months ago Bought a car seat on Wednesday evening, it was shipped on Thursday and with us on Friday. Very impressed. Alfred “Ridgeway” King Local Guide·34 reviews·2 photos 11 months ago Excellent communication and fast delivery, I read some negative reviews on Google which I can only assume are made by non legitimate customers. …More 1 Richard Morgan 5 reviews·5 photos a month ago 5 stars from me, excellent service, very good prices and speedy delivery, ordered Sunday, delivered Tuesday. Bendigedig Uber kids, diolch yn fawr. Tommy Campbell 2 reviews 3 months ago ***AVOID***Bought a Raleigh kids bike for my daughters 3rd birthday from them it turned up with a threaded left peddle when I asked them to replace it they accused me of breaking it and advised me to take it to my local bike shop and that …More 1 Uber Kids (owner) 3 months ago Hi Tommy, thank you for your review. I'm sorry to hear there was an issue with your order. I can see you've been in touch with our Customer Service team who have been in correspondence with the manufacturer to have this resolved as soon as possible. A new pedal is on the way to us to forward to you - the CS rep you've been in touch with has a reminder set to check on this frequently. We'll be in touch with you shortly when the replacement part has arrived. Many thanks, UBER Kids Josephine Gates Local Guide·17 reviews a year ago Paid £12 for express delivery which should have arrived today, Saturday yet my parcel hasn't even been loaded into the drivers van it's now nearly 3.30! This toy was for my sons birthday and now he is one toy short of a gift. Thanks a lot …More 3 Uber Kids (owner) a year ago Good Morning Josephine, many thanks for your review. We apologise for any inconvenience caused by the courier not delivering a parcel within the stated time. I cannot find your account unfortunately so I cannot see whether or not this delivery was succesful, but if you do have any further queries or issues then please contact our customer services team, who would be more than happy to assist you. Many thanks for your time, we hope the goods arrived shortly after this review. Mathew Gloss 13 reviews 5 months ago Faulse representing of products available the item says available for immediate dispatch when it is actually out of stock and is placed on a back order absolutely disgusting 3 D. 2 reviews a year ago SCAM - DO NOT ORDER. I paid an absolute fortune for express post and the items but they never showed up. Order still says processing and after weeks of trying to contact them they don't answer the phone and don't reply to emails or …More 3 Helen R 4 reviews a year ago Don't understand how an item can be in stock for immediately dispatch yet the order is still processing. I assumed 2 weeks would be plenty long enough for a birthday present to arrive but apparently not. Save yourself a lot of hassle and don't use this company. No communication either. Ridiculous service, recommend avoiding! 6 Frances Spowart Local Guide·14 reviews 2 years ago Ordered a new car seat, and received it in less than 24 hours (having paid extra for Saturday delivery). Excellent service and price, and product well packaged. I've had a genuinely positive experience with this company, who I had never used before but certainly will use again. 2 Uber Kids (owner) 2 years ago Good afternoon, thank you for taking the time to leave a review of your recent purchase. We are pleased to hear you are happy with your item and the experience with ourselves. If you do require anything in future, please do not hesitate to contact us. Kind regards, Uber Kids Loft Boarding Midlands Local Guide·6 reviews·6 photos 5 years ago *****PLEASE DO NOT TOUCH THIS COMPANY***** Crooks, Scammers, Liars, Waited 3 Weeks for a pushchair for my grandaughter that was "IN STOCK" when it turned up all packaging bags were ripped open and components rattling around in the re-taped …More 13 Gabriela Oliveira 2 reviews 2 months ago Worst online shop ever. I’ve done an order in July and they kept rescheduling the delivery. End of story? I had te cancel it :( Uber Kids (owner) 2 months ago Hi Gabriela, thank you for your review. I'm sorry to hear you're unhappy with your shopping experience. Unfortunately, some of our products have to be purchased from the manufacturer/supplier as they are not always kept on our shelves. If the supplier is also struggling to obtain stock, this will have a knock-on effect to our replenishment times - we are only able to provide the information given to us directly by the supplier. Should you wish to purchase from us again in future, I hope all will be well and we can provide a more positive experience. Many thanks, UBER Kids Amyx33 3 reviews·1 photo a year ago everything is great! I recommend! I ordered a stroller on Friday, it was ready for shipment on Saturday and it was already at my place on Tuesday morning. stroller undamaged in perfect condition. quick help and efficient contact. I was a bit worried about the opinions, but I do not need to! :) Martin Lo 1 review 2 years ago Absolute joke. I now understand why other people wish there was a zero star rating. Ordered a car seat. No mention at time that product was out of stock. Sent an email to enquire on delivery but no response after 7 days despite their …More 5 Marcus Mcgann 8 reviews 12 minutes ago NEW Avoid UberKids - Customer Order number : UK2000316787 I purchased a new car seat on 27/12/2022 for £250. The payment was pending for 7 days. The payment was then cancelled and the £250 returned to my account on 06/01/2023 along with an email confirming that there was no stock available. I then purchased another car seat from a different supplier on the 12/01/2023 which arrived the next day. I'd suggest going to John Lewis. I then had my car seat from UberKids arrive today and they made a payment of £250 putting me in -£220 in my account which I have only got £50 in my savings. I'm 2 and a half hoursaway from my home and will need petrol in order to make it home. I've called UberKids and they couldn't care less. They said that they've fulfilled the order and it's in their terms to take payment but that I can return the item at my own cost for a refund... how very nice. I'm now needing to contact my bank to reverse this payment in order to make it home. This company is a disgrace and I hope nobody experiences this.”