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Tyres On The Drive.com Reviews

1.9 Rating 385 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

1.9

Based on 385 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 12th May 2022

Tyres On The Drive.com 1 star review on 12th May 2022

Tyres On The Drive.com 1 star review on 19th February 2022

Tyres On The Drive.com 1 star review on 19th February 2022

Tyres On The Drive.com 1 star review on 11th January 2022

Tyres On The Drive.com 1 star review on 11th January 2022

Tyres On The Drive.com 1 star review on 11th January 2022

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the technician turned up on the scheduled day, he only replaced one tyre (I paid for 2). He said I’d be refunded however it’s a week later and I have not heard anything from Halfords/Tyres on the Drive. They’ve marked my order as “complete” and the phone line is impossible. My emails are unanswered too.”

Posted 3 days ago

“Really bad - was meant to be next day - after a week I had to use another provider”

Posted 2 weeks ago

“Just awful. First the confirmation email didn't turn up. (Money already taken quickly!) There are also no tracking details available. So I had to ring them to get that sent out. (tried emailing first - no response). Then on the day (Monday)my tyres supposed to be done (8-12 slot - I get a phone call to say my tyres didn't turn up at the garage so they can't be done today, and rearranged for 10 - 12 Wednesday 27th (basically it's11.54, no show so far, and can't get hold of anyone at customer care). Shoddy. Avoid.”

Posted 3 weeks ago

“Booked an all day Saturday slot and waited patiently. Had received several emails and texts confirming but nobody showed up. Tried calling support line (based outside uk) and after 6 goes at 5-15 minutes on hold the line would drop as soon as anyone tried to take my call. Eventually spoke to 3 different people who all promised I would get tyres done that day. Finally at 6pm with no sign of anyone I called again and helpful chap offered to call Birmingham hub. He came back to tell me manager he spoke to said tyres out of stock. When I pushed him to ask why nobody called me he said I was never on schedule list for that day anyway. Absolute shambles of a company and I would say to anyone do not trust this business. I asked for a call back from manager and guess what……nobody has contacted me. Avoid at all costs”

Posted 3 weeks ago

“Appalling company. Quite happy to take your money and then ignore you. Not possible to track order in any way and not possible to speak to anyone online. A few years ago the service was not too bad but now I would avoid at all costs. They are clearly not interested in providing a quality service or building a reputable brand.”

Posted 3 weeks ago

“Just like all other companies that have anything to do with car services - con artists. If you require a repair it’s purposely made complicated so the technician can not bring a repair kit and then you have to have a new tyre. It’s then blamed on a technical issue where really they know they are highly unliking going to be turned away for not having a repair kit and know they will get away with putting a new tyre on the car. Repair kits should surely be a basic stock item on the van? Make a complaint - no one gets back to you via phone or email. It seems that customer support do follow your complaint up but do not tell you anything about it. Instead it’s multiple phone calls and then you have to then explain it to the garage/hub where it’s your word against a technician. So you’re dammed from the start. It’s all lies and then you are accused of being a liar. I’ve shown photos of the screw in my tyre to different companies and it seems the repair could have been carried out. But instead I’ve had to fork out for a new tyre. I used tyres on the drive multiple times over the years. Without any issues, thinking paying a premium for the services may make a difference. But this experience has put me off. I’d say go else where but everywhere is the same……”

Posted 1 month ago

“Didn’t turn up TWICE in a row. Terrible customer service.”

Posted 2 months ago

“DO NOT USE THIS SERVICE They Send inexperienced fitters who damaged all 4 alloys on my Audi beyond repair 3 months later still chasing them”

Posted 2 months ago

“Take your money and don't show up for appointment. No contact, don't respond to emails etc. Nothing but scammers”

Posted 3 months ago

“Paid extra to book a time slot from 4-8pm because I knew I wouldn’t be in until then. Guy kept calling from 12.30 telling me I need to come back cause he’s here to fit it. Got kinda pissy with me. I ended up coming home early and he wasn’t even here, someone else came about 7 and wasn’t the guy that had been calling me all afternoon. Don’t know why you sell time slots if the guy just comes when he wants. Service was fine in the end but kinda runined my afternoon.”

Posted 3 months ago

“Use this service before it was bought out by Halfords and it was great. Use the service again in October 2023 and the service left a lot to be desired and also damage to my alloys. Taken 3 months to respond to my complaint and told me to pay out to get the wheels refurbished and then send through and invoice. Awaiting a response as this is not good enough.”

Posted 3 months ago

“I ordered online and picked a slot for 2/1/24 only to have this changed to 3/1/24 in the confirmation e-mail. I got e-mail saying it was an all day slot, followed by another email saying the fitter would be with me between 16:00-20:00. I got a missed call at 14:49 and l called back at 15:28 with no answer or call back. Turns out this was the fitter. No email or communication that I had actually missed the fitter until next morning. My car was actually at the house when the fitter arrived so there was no reason for this to even be a missed appointment. I called the number provided and two operators put the phone down on me. I got through after 7 attempts. The operator told me the all day slot email was the only one valid and that the second one (16:00-18:00 slot) should not be considered. I am not sure why it was sent. I asked to speak to manager, was put on hold and told manager was not available to speak to me. I asked for my complaint to be escalated and was told manager would call me within 24-48 hours. I got rebooked for the 7th, putting me outside the 10 days for MOT retest. I gave 1 star because it was not possible to give 0 stars. AVOID AT ALL COST. DO NOT USE THEM. THE MOST UNPROFESSIONAL COMPANY I HAVE EVER ENCOUNTERED IN MY 24 YEARS OF CAR OWNERSHIP.”

Posted 3 months ago

“Used them for year before they were bought out by Halfords and found them very good. Used them in November 23 for 4 new tyres and first drive after fitting (I don't drive the car that often) notice I had a slow puncture. Have emailed them direct, emailed Halfords (a month ago) and rung Halfords (who said they would get them to ring me back 2 weeks ago) to get someone to come and look at it but had no response at all. I'm not even suggesting there's anything wrong I may have got a puncture on my first drive BUT I cannot even get them to come and take a look so will have to go elsewhere. I would recommend people now look elsewhere as there is zero customer service.”

Posted 3 months ago

“Judge issues Order to Tyres on the Drive (Halfords) to pay nearly £200 compensation. TotD turned up with the wrong tyres - TWICE! You learn a lot about a company from the way it deals with its mistakes. TotD require you to return to the back of the queue and book again. I cancelled after the 2nd mistake and a local firm fitted two tyres next day. I claimed compensation from TotD - they ignored emails until I sent a Letter of Claim by recorded delivery. Half-hearted apology but no compensation - apparently the Terms and Conditions make this clear. However, at no point was I asked to accept any T&Cs - you try finding them on their website. I started a Small Claims process. TotD suggested mediation. On the day before the session - by phone - TotD suddenly found they couldn’t find anyone to take part! Next step was a Court Hearing - all paper based. The judge ordered TotD to pay me nearly £200.”

Posted 4 months ago

“Absolutely abysmal, did not turn up and no contact. So I booked tyres on the drive for a windscreen chip repair. Paid extra for a timed slot. Get email on the day saying engineer will be with you before 8pm as booked. No show, no text message, no email. Call centre this morning, said job was called off at 6:30pm. Pity nobody told me. They offered to rebook for Thursday. Said no thanks and then they told me they’d have to refund my payment 3-5 days. Great, charged for a job never done.”

Posted 4 months ago

“I booked two tires to be changed and paid extra for the 6pm-8pm slot. The cost was over £500. On the day nobody showed up and there was no communication to say the appointment was cancelled or the engineer was delayed. This really messed up my plans as I was due to drive a long journey the following day. Unacceptable service and I advise to avoid using them.”

Posted 4 months ago

“DO NOT USE THIS SERVICE! When you go to book an available slot there is no guarantee that they will show up and result in a failed order despite taking your money. Tried 2 orders both failed to show and still waiting for my refund a month on after numerous calls chasing them. Money is taken very easily but then you'll have to listen to the same old 3-5 working days b******s when asking to get your money back. Absolutely flawed system and a scam!”

Posted 5 months ago

“Booked to have locking wheel nuts removed and whoever i spoke to said they could do what i said needed doing. Turned up without proper tools to do the job. Useless service and demanded my money back. Avoid this company, would not recommend.”

Posted 5 months ago

“If I had read these reviews before booking them I could have saved myself a weeks worth of hassle, time and money. Read these reviews and take them seriously. I have yet to find out if they are even capable of processing a refund... I very much doubt it, I will just have to live in hope for the next 3-5 working days. Abysmal..”

Posted 5 months ago

“Big thank you to Ash who did a brilliant job today (East Leeds). He turned up as planned and was polite and professional. Care was taken throughout the fitting and would use them again.”

Posted 5 months ago

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Tyres On The Drive.com is rated 1.9 based on 385 reviews