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Tyres On The Drive.com Reviews

1.9 Rating 386 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

1.9

Based on 386 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 12th May 2022

Tyres On The Drive.com 1 star review on 12th May 2022

Tyres On The Drive.com 1 star review on 19th February 2022

Tyres On The Drive.com 1 star review on 19th February 2022

Tyres On The Drive.com 1 star review on 11th January 2022

Tyres On The Drive.com 1 star review on 11th January 2022

Tyres On The Drive.com 1 star review on 11th January 2022

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An oil service was carried out on my car at the start of February 2022. They put the incorrect mileage on the reciept. Many phone calls and emails later (2 months+) I still have not received an updated reciept. This will effect the resale value of my car if I do not have proof of the oil change for this year and nothing is being done to correct this error.”

Posted 2 years ago

“Rubbish Service Absolutely Rubbish service. First they ordered the wrong size and called me 10 minutes before the appointment. Then they gave me another date and did not turn up at all without no notice no calls or emails. When my partner called. They said they emailed and tried to contact me. This is a lie as i didn't receive any emails about the change or any missed calls or voice mails . Absolutely dreadful .. avoid at all costs!!”

Posted 2 years ago

“I placed an order on 1st April for 9th April 4-8pm. Paid for the slot. I recieved text and email confirmations the night before and the morning of the tyre replacement. At 7:53pm i called to chase my order and was told my tyre hadnt been delivered and i could be rebooked for Tuesday. I was due to travel the Sunday morning, was left with no car, and left to find an emergency solution. Eventually the depot called me as they had obtained a tyre which I was grateful for, however, the experience was not necessary. If i had been informed the tyre was not available i could have arranged an alternative or not travelled 95miles to get to my cars location. This was poor.”

Posted 2 years ago

“Paid up front for a puncture repair with replacement tyre (just in case). With guaranteed refund of unused service within 5-7 days Good communication and arrived on time, puncture repaired all good up to this point. However it’s now been 15 days and still no refined. No response (other than automated ) to email. 30 min wait on phone and still not answered. I would recommend only go for either or of these services or you will be out of pocket for a considerable amount of time.”

Posted 2 years ago

“Booked a 6pm-8pm slot and the tyre fitting engineer never turned up. Phoned up to see what the delay was and apparently he was still on another job. Booking system says he is on job 3 and mine is number 12. Despite that my job is noted as "completed" the next day. What??? My guess is the engineer didn't want to do overtime so just left my order open and the next day Halfords put it down as "completed" without even checking with myself. Requested a refund and still waiting. Very poor service and booking system. Ashame as they were apparently good before Halfords took them over. AVOID!”

Posted 2 years ago

“Really great service who even fixed the valve on our spare tyre as well as the actual tyre. Quick and good service.”

Posted 2 years ago

“Operative never turned up or informed me that he wouldn't be attending. I had to ring up for a refund, which after 10 days was still not processed. I have rang up again and await a refund. very poor customer service and communication”

Posted 2 years ago

“Had a new battery fitted to my Merc and within a month went flat, so they sorted a new one out and fitted it, unfortunately because the first battery went flat the SRS light came on and the fitters machine could reset the light because his electrical device did not do the CLK Merc. He said take it to a nearby Halfords which I did and they didn`t want to know, suggesting I went back to Tyres on the Drive. I went back only to receive an email that said take it to an electrical mechanic to see whose fault it was. Halford get a one star but as far as customer service is concerned get a big fat Zero.”

Posted 2 years ago

“Unhelpful and unapologetic staff when you call them to ask why you are told at 4.30 that the engineer isn't coming to the job you had paid for him to attend between 4 and 6. When I called to ask how they didn't know the tyre was in stock at the beginning of the day.... they just didn't care and offered to rebook to a WEEKS time! Cancelled order, but they just didn't care. Avoid”

Posted 2 years ago

“Appointment booked for slot 4 to 8 pm. Rang to see if he could come at 12 declined due to being at work and he seemed really put out about this. Turned up and said he couldn't get his vehicle round into our drive "no way I'm going to" he said. He couldn't get the wheel off due to his obvious incompetence stating I would have to sign a disclaimer which regretfully I did due to tyres being bad enough to change. He snapped the wheel nut clean off and then proceeded to leave. He did offer to leave the tyres but I declined and I was reimbursed but I strongly feel he didn't want to do the job and as a consequence of this he knew the wheel nut would break.I rang them to put forward a complaint being told it was because my vehicle was a Jaguar and some cars we deal with " do this". At this time I was speaking with a lady who didn't divulge her name but she did say she would see if they could/ would reimburse me any further monies I might spend trying to get someone else to remove the wheel and put me on hold while she "went to find out" suffice to say she never came back. Appalling service, Appalling attitude , never had a problem before with this company accessing my property . Totally incompetent , lazy , disinterested operative. Will never use or recommend again. Do Not Use.”

Posted 2 years ago

“Booked online for a tyre be fitted the next day (Mon) Received a voicemail from a miserable sounding bloke saying that a few technicians had called in sick so they can’t fit my tyre! Judging by the other reviews they must have the most unhealthy staff working there, as they are constantly calling in sick 🙄 Rang up for a refund, can’t fault the lady on the phone as she was apologetic and very nice. I just pray that my refund goes through smoothly!”

Posted 2 years ago

“Had two tyres fitted Thursday on car 1 year old no marks on wheels now I have a huge lever mark damage on wheel. Now trying use ever excuse they can that they didn’t mark them. Haven’t moved car since it been done. Wouldn’t use again 😩”

Tyres On The Drive.com 1 star review on 19th February 2022

Tyres On The Drive.com 1 star review on 19th February 2022

Posted 2 years ago

“MY COMPLAINT CAME UP ON TRUSTPORT WHICH SEEMS TO BE ALL GOOD BUT MINE. WHICH MUST BE HALFORD RETAIL AND AUTO GARAGES WHICH I WOULD GIVE 5 STAR TO BASILDON AUTO CENTRE THANKS TOMMY WHO SORTED MY PROBLEM. OUT NEXT DAY. BUT STAY AWAY FROM TYRESONTHEDRIVE WHO DO NOT KNOW WHAT BATTERY IS THE FOR MY CAR ORDERED FOR.THE ONE FITTED SAID ON THE WEB, SAID NOT SUITABLE FOR MY FORD ALTHOUGH HE BROUGHT THE RIGHT ONE WITH HIM BUT DID NOT FIT IT I WONDER WHY .???? I have a good idea.”

Posted 2 years ago

“Fitted two front tyres causing damage to one alloy wheel ! wanted too patch it up with sliver paint on a diamond cut wheel? Now been told I need take the wheel myself to Manchester for repair taking 3 days how do I do this with no spare wheel”

Tyres On The Drive.com 1 star review on 11th January 2022

Tyres On The Drive.com 1 star review on 11th January 2022

Tyres On The Drive.com 1 star review on 11th January 2022

Posted 2 years ago

“Paid extra for a time slot for new tyre. Confirmed attendance on the day but no one showed up. System tracker showed the tech had arrived and job in progress but no one attended or called me. Wasted 6 phone calls and total 2 hours on hold. Not contacted by them the next day. Have called again and now informed me that the tech couldn’t find the address and tried to contact me (yesterday I was told they couldn’t get hold of the tech) Clearly this is not true that they attended. It was the car park of a church on the main road!!!! Am now waiting for a call back. Car still incapacitated. Horrifically unprofessional and under resourced service. Advise to avoid.”

Posted 2 years ago

“I wanted to give my wife a dashcam for Christmas, I was told ok to buy camera for home delivery (so that I could give it as a present on Xmas day) and sort out and pay for home fitting ater Christmas. I have now been told that home fitting and dashcam have to be purchased together with camera supplied at time of fitting. I will now have to return camera (and find a supplier more dependable than Halfords). Don't depend on what you are told by Halfords before buying something.”

Posted 2 years ago

“Booked an at-home battery replacement with a dedicated afternoon timeslot. Paid in full and received confirmation for the booking. Technician never arrived to complete the job, with no explanation given as to why or if the work would be rescheduled. Have called the customer service line three times and sent two emails to try and claim a refund, only to receive no communication in return. Avoid this company at all costs!”

Posted 2 years ago

“Absolutely disgusting service. TPMS sensor removed, replaced at an auto centre who have then damaged the brakes. Words fail me, 5hrs of phone calls and still no closer to getting my car repaired!!”

Posted 2 years ago

“HAVENT SHOWN UP TO REPLACE TYRE PRE BOOKED DAYS AGO AND FULLY PAID , DROPPE DME IN IT, WHEN CALL GO THROUGHT TO INDIAN CALL CENTRE OR SIMILAR MADE FORMAL COMPLAINT 1 STAR IS TO HIGH SHOULD BE MINUS 5”

Posted 2 years ago

“I bought a dash cam on line for fitting. After waiting in all day for them to come and fit it they rang at 3pm to advise they could get stock of this specific dash cam from the Halfords branch’s. I asked if they had tried Chorley as this is my local branch and they had several in yesterday. He said yes..I found out later after going to the store myself that this a blatant lie..they had plenty in.. I rang customer services who advised I had missed my slot.. if ehich I didn’t have a time at it was 8am-8pm. Got a refund..3-5 working days. Absolutely abysmal service.”

Posted 2 years ago

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Tyres On The Drive.com is rated 1.9 based on 386 reviews