Twistfix Ltd Reviews

4.42 Rating 759 Reviews
84 %
of reviewers recommend Twistfix Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Twistfix Ltd Reviews
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Phone:

0845 123 6007

Email:

sales@twistfix.co.uk

Location:

222 Regent Street

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Anonymous
Anonymous  // 01/01/2019
I had to call this company to discuss their products, and, make them aware of part delivery (their couriers mistake) and some issues with the products I bought. I now find those 5 phone calls have cost me £9.50 as their phone number (shown on their website) is a "premium call". I spent over £1100 with them.., this is a kick in the butt
Posted 1 year ago
Easy to use. Good value.
Posted 1 year ago
Needed to repair a crack at the side of the house where an existing extension had moved. All the tools were in the box, it took 1 hour to cut out the lines and a further hour to install the steel lengths. Its done a good job, there was a little of the grout left over so was able to repair a few small cracks for now from the elements until I repair properly. Next job on the list is to repair cracked bricks. Would highly recommend this product to anyone with medium DIY skills. Customer service was fast and VAT invoice printable after purchase.
Posted 1 year ago
I have recently purchased 150 of drivefix wall ties plus setting tool and sds bits .but after fitting about 35 of the fixing .the two drill bits snapped.my weekend job on my house knack. Trying various diy stores to purchase replacement sds bits .I am in limbo unable to proceed due to the length of the drill bits 360mm.this is not a shelf item which is ready available. Very disappointed. The job was going so well I was very please with the fixing but was let down using the sds drill bits .I would like these to be replaced please. Regards tony
Posted 2 years ago
I bought products from Twistfix Limited required to do crack stitching and associated works. The products were delivered to customers address as ordered. After drilling two holes with the one 450mm long 6mm SDS drill bit supplied in the installation pack, it snapped at the shank end. These drill bits are poor quality and should drill more holes than two before they break. These drill bits are specials and are required for the fitting of the 450mm long ties Twistfix supplies to be able to install the system. Because the drill bit length is required to be able to fit this twistfix tie or Helibar system and is a special 6mm long drill bit manufactured for the system you pay more for the drill bit required. If you decide to use or fit this type of system and you buy the products from Twistfix Limited, just make sure you order plenty of the 6mm drill bits if you are doing a lot of drilling as the drill bit product supplied to me was very poor quality as it snapped on the second hole drilled with it. I rang up Twistfix Limited and explained to them about the poor quality of the drill bits supplied by them and they said they would replace it. I asked them to deliver me more than the one replacement thinking on the lines that if they are poor quality and not last long I would need plenty more to install the system that they designed using this 6mm type drill bit. I ordered another 6 drill bits and at a cost of around the £95.00 for six 6mm drill bits 450mm long, Twistfix ltd delivered seven more drill bits which included the replacement for the one that had snapped. The drill bits were delivered by carrier and came at 230pm the following day. I started to drill again with one of the 6mm drill bits sent to me, and yet again after about 5 holes the drill bit snapped again at the shank end this is where the SDS part of the drill bit fits into your SDS drill. I then added another of the new drill bits sent and after about seven holes the drill bit snapped again. You can imagine at this rate I am going to be going through quite a few of these poor quality drill bits and might not have enough to finish the installation for the customer. Drill bits are manufactured to drill and last more than the holes these poor quality ones did. It is obvious to me that there is a fault with these poor quality 6mmx450mm long drill bits supplied by Twistfix Ltd which is required to fit the tie system they designed. Twistfix Limited need to speak to there own suppliers who supply Twistfix ltd these poor quality drill bits who then sell them onto clients who choose to purchase the tie system or crack stitch system where these drill bits are required. Although I had a problem with the drill bits supplied to me from Twistfix ltd in the package I purchased, the system ties went in well using the fitting tool supplied in the package. For those of you who might read this just remember that this type of tie system is designed to be installed by using an SDS rotary drill to be set on hammer only so the drill does not rotate. Hammer action setting on the SDS drill only with blue tip of the tie to be placed in the fitting tool end. Drill a 6mm pilot hole first to about 10mm-20mm depth more of the size of tie you are installing. This ensures that the end of the new tie being fit into the wall fits below the wall surface. Just remember to order plenty of drill bits when you purchase the installation package of your choice as you will need plenty until Twistfix Limited sort out this passing off of poor quality drill bits to there customers who install there systems. Just a small point, for those of you who are interested, I have been installing structural systems for many years to clients properties and used many different types of drill bits. My own thoughts are that I feel that I have been let down by Twistfix Limited who are supplying and passing on to clients poor quality 6mmx450mm drill bits that are over priced and do not come up to the standards required to install the system the 6mm drill bit is designed for.
Posted 5 years ago
Twistfix Ltd is rated 4.42 based on 759 reviews