“It's lovely buying from someone who's passionate about what they do. I've bought 3 pots and 3 plants from Sarah and she's lovely. The pots are very unique and the drip trays at the bottom stand out Vs anyone elses. Will be buying more for my jungle in future!”
“Just arrived. Very pleased with the plant pot. Got it for my future daughter-in-law. We both love plants and always look for something different to put them in. Many many thanks.”
“Lovely products! Great quality pots with timely delivery. I love the little messages you receive with your order, and I would definately be a returning customer.”
“My plant pot came very quickly and had a lovely personal touch from Sarah wishing me a merry Christmas and thanking me for shopping small. The pot itself is lovely and clearly had a lot of love put into it. Could not recommend enough!”
“Hi Sarah
Thank you for personally hand delivering the plant on the agreed day.
My wife is very pleased with her Dracena Compacta. Theplant is looking healthy with strong vibrant leaves.
We would have found it helpful to have had some written plant care instructions in addition to those provided online”
“Brilliant service. Gorgeous plants. And Sarah is really helpful and always very happy to answer my questions. I have bought from Twig plants multiple times and will do again!”
“Quickly discovered Twig after moving to Bristol. Sarah’s cute pots and plants quickly made it feel like home :) and the delivery was professional and on time. Will continue to support and recommend!”
“Poor Sarah will have delivered plants and gorgeous pots to my house every Tuesday for 3 weeks. The first was a birthday present and then I couldn't resist spending my birthday money on more. I will definitely be using Twig again in the future!”
“These incredible pots make wonderful gifts or a lovely treat for yourself. Excellent quality and excellent service - thank you! I will be recommending Twig to all of my friends!”
“We're really happy with our new mustard plant pot.
It's really well made, reasonably priced and delivered quickly.
Would definitely recommend Twig Plants.”
Hi Ewelina,
I am so sorry that your plant was in this condition when you received it. As you said it sounds like water damage and I take complete responsibility due to the little time you have had it for. I would be happy to refund you the total amount of the purchase or give you a replacement plant. Please let me know which option is best for you.
I want you to know that this is definitely not my normal standard of service and I'd like to apologise again for it happening on this occasion. Do let me know how you would like to proceed.
Many thanks
Sarah
