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Twelve Transfers Reviews

4.8 Rating 597 Reviews

97 %

of reviewers recommend Twelve Transfers

Company Reviews

Product Reviews

4.8

Based on 597 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Twelve Transfers:

Twelve is not your regular taxi, minicab, shuttle, airport transfer... or whatever you would like to call it type of service. We are't new in the business, but yet we are creating something new.

With over 6 years experience in the London taxi and minicab industry, you can be sure that Twelve will always find you the best driver and car. Our aim is to offer a great alternative to the existing solutions, but in a simpler way. Rest assured that whatever requirement you might have, we are here to fulfil it, Twelve months a year at your service.

Twelve - more than just a transfer...

Visit Website

Phone:

+44 (0)20 3479 5700

Email:

feedback@twelve.london

Location:

Jhumat House, 160 London Road
London
IG11 8BB

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ease of communication and setting up pick up, 5 star. Ease of payment, 5 star. On time pick up, 5 star. Friendliness of drivers, 5 star. Used them to get from Tilbury to central London and again to get to Heathrow. Great, great service both times.”

“The best service Jimmy From London”

“Very satisfied with the service received. We booked a taxi transfer from Heathrow to London with twelve for our return home due to the coronavirus pandemic and I cannot fault them in any way, everything went like clockwork. Communication was excellent, we were kept up to date and even though we were forced to reschedule our journey due to flight changes, they were very helpful and accommodated this accordingly. Price was very competitive, and the driver was just as friendly and supportive when meeting up with him at Heathrow. Will not hesitate to use them again when needed.”

“Firstly, I am not for leaving negative reviews and would always attempt to remedy issues with business providers. I have sent 2 emails to Twelve Transfers and it has been 3 days and no reply. I suppose since the ride has been completed it was not necessary to reply or provide an answer to my issues. Basically all was good from the airport pickup right until the drop off. My mom who was visiting London was dropped off at the wrong address with her 3 suitcases and left standing in an unfamiliar place. Correct address details were provided and the driver obviously did not ensure it was the correct drop off place. Very disappointing!!! I trusted Tripadvisor reviews to use them but sadly I will have to use another airport transport service for future trips. Hope that this will not happen to another customer.”

Hi Min, Please note you have been provided with an answer already, and a response was forwarded to yourself back on Monday; we are unsure why you are suggesting we did not reply to yourself when in fact we did. We must express our sincere disappointment at your decision to punish us for what can only be considered an unfortunate occurrence. We feel your 1-star review only focuses on one aspect of the transfer, that being the minor confusion which arose with the destination address. You yourself state that overall the transfer went ahead accordingly and feel you have only tried to damage our reputation with this post, as we have no other explication for your actions. You state you are “not for leaving negative reviews”, but we feel the exact opposite happened here. We have already informed you that the driver waited around 10 minutes at the destination, and along with the passenger, tried contacting you for further details. Neither was able to reach you and he eventually departed as he was running late for an upcoming transfer. The driver position confirms at most a small walking distance between the 2 points, and as much as we appreciate the inconvenience, we believe this has been drastically exaggerated by your claims that we left the passenger at the wrong address. We have forwarded you an official response again and have asked you to reconsider on your actions. We do not view the review posted as being reflective of the overall service provided, which for sure cannot be classified as a 1-star experience and feel you have focused on one aspect instead of an overall view. The fact that you created as many profiles on as many platforms as you could would suggest again that you are leaving this review to punish us, which seems to contradict your own statement to begin with. We do hope you will show consideration, and look forward to your response. Thank you, Twelve Transfers.

“It's not a reliable transfer service if you have to wait 30 minutes after requested time for the driver to arrive. Second time this has happened in a row and the second time the driver has asked for me to meet him at pick ups so they can save on parking. This is not a professional transfer service, it would have been quicker to get a taxi on both occasions. Customer service is terrible. Will not use for my next international trip next month”

“Have used before with no problem. Today we waited at airport, with no phone service but was able to contact driver with another phone. I booked trip to St Ermins hotel from Heathrow. The driver asked in poor English if the address was correct. Since I didn't understand him, I repeated the St Irmins hotel, and he said yes. We were taken to a St Ermins address two hours away near Southampton. When he realized the error, I showed him my printed booking reservation (thank goodness I printed it) He called his dispatcher who proceeded to tell us it would cost us another 191 bps, to get us to our destination. We had no choice, because we were two hours away from our destination. The customer service rep was very rude wouldn't listen and then had the audacity to say he was trying to help us. So in addition, I was charged for another driver that was dispatched to the airport and said we never arrived, well we were already with a driver. I originally booked the transfer and was told that I needed to rebook with the amended time, so I did. I paid all the invoices and never noticed the St Ermins village address. The company sent out two drivers for the same two people, with the same amount of luggage for two different addresses and made it our fault. All in all, we spent 450 bps, a cancelled tour and four hours in the car before we made it to the hotel. I cancelled our next two reservations and will never do business again. Date of experience: August 2023”

“Great experience! Friendly and professional driver, clean car, on time for pick ups and even helped me realize I was going to the wrong place. The company made the route change easy to complete and also was so pleasant about it.”

“Sorry for being late is their motto.”

“Took Twelve Transfer to travel from Heathrow to Sheffield. Our driver, Sohrab Khan was on time (earlier than requested time), very kind and helpful. He helped us with our luggage too. Overall very good experience, very professional and will definitely use their services again.”

“Tanweer (Ahmand so he gets full credit) was awesome …. first driver at Heathrow in a while waiting for me rather than the other way around which is the way it should be … even if this took a little negotiation at the time of booking. Bottles of water in the car adds a nice touch (not all Twelve Transfer drivers do this). Andrea on the chat line a little less so when I tried pointing out the chat function is running very slowly. (Apparently my device(s) issue which is untrue (I'm in IT). If todays effort is standard and Andrea learns a little about IT or agrees to keep quiet this part time user will become a full time one”

“Alexander was punctual and welcoming. He made our journey really relaxing considering the heavy traffic from Gatwick, to Luton. The vehicle was also outstanding and just what we were looking for after a very tiring day. Thank you and we are looking forward to our return journey on the 14th of October. Bill Bruce Aberdeen Chauffeur Drive.”

“First the positives: The booking process, pre-service client support and digital app are all very good. However, the driver being late by 45 minutes negates the very essence of the service being provided.”

“The service is amazing. They were punctual, polite, talkative, informative, comfortable and on time. I would definitely recommend it!”

“Overall very satisfied with everything, especially the driver which was very attentive and helpful. Would recommend!”

“Very professional drivers and the girls from the office were very helpful during the entire process.”

“Twelve Transfers is more than just a transfer. They were on time, kind drivers, clean cars and customer support was patient and ready to help at any time.very good experience, very professional, acceptable prices, I will definitely use only their services in London and not only.”

“Great experience!”

“We’re Canadians who love long-distance hiking in England. Because we’re often short on time and because we don’t know the English country roads or train service very well, we’ve started hiring Twelve Transfers to pick us up at Gatwick and drive us to the start-point of our hike. Today was our third journey with Twelve Transfers, this time from Gatwick to Nether Stowey, and again everything went exactly according to plan. Our driver, Mihai Tomuta, was punctual, polite, knowledgeable and an excellent driver. If you value reliability and professionalism, this is the company to choose.”

“Veramente bravi , precisi e puntuali ho cambiato l ora di prenotazione e numero di valige almeno 4 volte senza problemi. Remo”

“DO NOT USE. We booked and paid in advance for taking us to the airport and collecting us. Driver on the way to the airport seemed excessively tired. Got an email confirming driver, got another email confirming another driver this was 2 hours before collection from return flight home. Driver turned up 1 HOUR LATE and when I said this wasn't good enough. He threatened not to take me home!!! They are UNRELIABLE and rude. They do not care about offering a service. They just want the money.”

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Twelve Transfers is rated 4.8 based on 597 reviews