Twelve Transfers Reviews

4.86 Rating 571 Reviews
98% of reviewers recommend Twelve Transfers

About Twelve Transfers: Twelve is not your regular taxi, minicab, shuttle, airport transfer... or whatever you would like to call it type of service. We are't new in the business, but yet we are creating something new.

With over 6 years experience in the London taxi and minicab industry, you can be sure that Twelve will always find you the best driver and car. Our aim is to offer a great alternative to the existing solutions, but in a simpler way. Rest assured that whatever requirement you might have, we are here to fulfil it, Twelve months a year at your service.

Twelve - more than just a transfer...

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Phone:
+44 (0)20 3479 5700

Email:
feedback@twelve.london

Location:
Jhumat House, 160 London Road

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Own Driver
on-time delivery
95%
Customer Service
communication channels
Telephone, Email, Live Chat
Featured Review
This review is set as featured by the company.
"I have been with Twelve Transfers nearly 2 years , Their dates are accurate on the time always this is why I choose this Company & and they have New cars very clean and the driver they are very nice and friendly I really recommend this company"
"the driver could not speak or understand English. He did not have a card with my friend's name on who I had arranged the transport for and she spent 30 minutes trying to find him. It was an awful service and you should be ashamed."
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"Flight arrived early, so did our Twelve Transfers driver. It made getting from Gatwick to London a breeze...even in the wee hours."
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"Alexander was punctual and welcoming. He made our journey really relaxing considering the heavy traffic from Gatwick, to Luton. The vehicle was also outstanding and just what we were looking for after a very tiring day. Thank you and we are looking forward to our return journey on the 14th of October. Bill Bruce Aberdeen Chauffeur Drive."
1 Helpful Report
"We’re Canadians who love long-distance hiking in England. Because we’re often short on time and because we don’t know the English country roads or train service very well, we’ve started hiring Twelve Transfers to pick us up at Gatwick and drive us to the start-point of our hike. Today was our third journey with Twelve Transfers, this time from Gatwick to Nether Stowey, and again everything went exactly according to plan. Our driver, Mihai Tomuta, was punctual, polite, knowledgeable and an excellent driver. If you value reliability and professionalism, this is the company to choose."
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"Veramente bravi , precisi e puntuali ho cambiato l ora di prenotazione e numero di valige almeno 4 volte senza problemi. Remo"
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"British Airways took 2hrs to clear our luggage yesterday. I contacted Twelve Transfers driver and notified him. The company immediately changed my pickup time. As soon as I knew more definite details they were able to send another driver for new pickup time. They even sent the new drivers details. Thank you for the great service. Regards Felicia"
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"Terrible service. I booked a car - and pre paid the fare - to get me at midnight at Stansted. I arrive to find that the driver was sent on another job in central London. I had to wait an hour for him to return and got home at 230am. I’ll never use this service again."
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"Worst experience ever. Left standing at the airport for over 1 1/2 hrs due to a supposed car breakdown and once we were advised that the driver had arrived it still took him almost 30min to walk to us. Turned up dressed in old jeans and a very casual floral shirt. Spent most of the trip to our hotel locked in conversation on his mobile - no communication with us at all. We suspect that was why we were waiting so long after he arrived at the airport. Worst experience ever."
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"DO NOT USE THEM!!!!!! Driver was late - 48 minutes... Money taken - immediately"
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Hi Rumen,

Thank you for your feedback.

We have checked the journey logs and it appears that the team was in contact with yourself to report the problems we were witnessing with the allocated driver at the time, and you had agreed to wait for himself - we ourselves offered you a significant discount as we too considered his efforts as being well below our usual standards. We apologise once again for the difficulties experienced on this occasion.

Regards,
Twelve Transfers.
"I’ve used Twelve Transfers a few times for airport runs and each time has been perfect. Their booking process is simple, getting details of the driver and there vehicle is reassuring, all the vehicles have been clean and the drivers professional, and they have always been on time. I won’t use anyone else now."
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"I originally booked my transfers with another company that makes sure they are first on internet searches. After doing so I checked their reviews. So glad I did - they had horrible feedback. Searched some more on travel review sites and happened upon 12 Transfers. Excellent experiences both ways from Heathrow to Southampton. Very courteous and accommodating. Their communication is outstanding. You get emails confirming your trip. Once you confirm you get driver details, including driver name, a picture of him/her, the car you'll be in and the license plate. Can't recommend them enough."
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"Really pleased with Twelve Transfers… courteous, professional drivers and very reliable service. Highly recommended."
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"Thank you for your prompt efficient service Mayfair to Wimbledon and return to euston. Our drivers were very professional and cars immaculate. I will be using your services again. Regards a very satisfied customer."
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"DO NOT USE. We booked and paid in advance for taking us to the airport and collecting us. Driver on the way to the airport seemed excessively tired. Got an email confirming driver, got another email confirming another driver this was 2 hours before collection from return flight home. Driver turned up 1 HOUR LATE and when I said this wasn't good enough. He threatened not to take me home!!! They are UNRELIABLE and rude. They do not care about offering a service. They just want the money."
1 Helpful Report
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"Efficient company offering excellent service. Driver on time and was polite and courteous. Journey between Luton and Bristol was smooth and comfortable. Would definitely recommend and use again."
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"The drivers were late both to and from the airport. I am worried I won’t make my flight."
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"This was our first time with Twelve Transfers. Excellent service. Great communication. We were emailed with all the details of car, times and drivers. The driver Stefan P. arrive early. He was very helpful and kind. Will use the company again."
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"Twelve transfer were great the drivers were on time and very helpful we were emailed with all the details of times and drivers will use them again 5star"
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"Durante una semana de vacaciones en Londres (5 personas) hemos utilizado tres veces los servicios de Twelwe y en todos ellos quedamos plenamente satisfechos. Rápido y eficaz. Cumplen perfectamente con los horarios. Conductores agradables, atentos, y los vehículos de alta gama. La atención al cliente a través del chat es igualmente excelente; es mas, en un caso solicitamos un cambio de adelantamiento del horario de pick-up y nos respondieron inmediata y afirmativamente lo que agradecemos mucho. Y la información por correo electrónico con gran cantidad de datos."
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"Had a 0450 departure and the driver was ten minutes early ready to go. It was nice and the driver was very polite and professional and we got to the airport right on time. A huge change from past companies. We surely will use this company from now in!"
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Twelve Transfers is rated 4.86 based on 571 reviews