“Although I have no real issues with the service , I am a bit disappointed that on 2 separate occasions now part of my order has been unavailable & when I have said I’ll take something else iv had to pay the difference albeit it’s only been a couple of pounds on both occasions this cost should have been met by yourselves as at the end of the day the error was made by you, as your website is obviously not updated frequently enough”
Posted 4 weeks ago
Hi Lynne, thank you for your feedback. we are extremely short staffed at the moment due to staff self isolating and the shop being busier then ever.
The website does say stock levels may vary. We could have just refunded you the out of stock items but we offered you a replacement fish that was £4 more.
“Good quick service, I ordered on line and collected in person. Bit of a drive for me but it was good to see the place. Would have loved to look around and will definitely be back when restrictions are removed.
So far the fish are looking well and very busy investigating their new environment.”
“Really good service only criticism was one of the koi Angels had a gill plate missing other than that spot on and will continue to buy from you many thanks.”
“Can't belive ordered in the morning and came by tea time. One fish smaller then expected but all here and healthy. I will be ordering again and would recommend to anyone after marine fish.”
“Over the moon walked in! No one in the store at all! Managed to walk out with a 425 litre tank under my arm! Couldn’t get a better service than that!😁🦀”
“When I received my fish I thought that they were all dead, but after leaving the bags in the tank for 45 mins the fish started moving. The fish seem to be ok today, there is only one that has died. I only received 8 lemon tetra instead of the 10 that I ordered.”
