“I ordered things for my sons tank to be delivered as I'm in Australia.
THESE guys sorted out my mistake on the order so my son would receive them immediately.
Absolutely amazing service, I will happily order in the future.
Good on you guys and G'day from Australia 🇦🇺🇦🇺🇦🇺”
“The customer service was sub average, the Moscow guppies look nothing like the picture on their website(I literally looked up Moscow guppies and scrolled for 10 seconds before I found the picture they're using on Pinterest). Most of the female guppies in their tanks look like they have parasites. On the positive side, the Dumbo mosaic guppies were nice and looked somewhat similar to the photo. The shop layout was nice and their was plenty of variety. Won't come again but it wasn't the worst shop.”
Posted 7 months ago
Thank you for your feedback, most images we use on our website are stock images as it would take us hours and hours to update the website trying to get the perfect photo. Yes most of the female guppys are in fact unwell due to not travelling well to the shop after a 6000 mile journey, there is a notice on all of the female guppy tanks stating they're unwell and not for sale :)
We should be finished our upgrades in the next couple months so do have a call back when you can :)
“The business manager and staff are all aquarists and have levels of expertise, each one in various fields of fishkeeping. If you have a problem there'll always be someone at hand to help solve your problem. There is also a delivery service to your door if you can't visit the shop.
The business has evolved over the years and is continuing to do so, even during this pandemic.”