TrophyMaster Reviews

Name: TrophyMaster
Address: 4 Wilford Lane West Bridgford, Nottingham
Rating: 4.90

4.9 Rating 2,386 Reviews

98 %

of reviewers recommend TrophyMaster

Company Reviews

Metrics

Info

4.9

Based on 2,386 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TrophyMaster:

Leading supplier of Trophies, Corporate Awards Gifts and Engraving Services

Visit Website

Phone:

0115 981 5300

Email:

enquiries@trophymaster.co.uk

Location:

4 Wilford Lane West Bridgford
Nottingham
NG2 7QX

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TrophyMaster 5 star review on 5th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was exactly what I wanted and the staff were helpful and friendly. The only problem I encountered was that my order was delivered a few days later than it was scheduled to.”

Helpful Report

Posted 7 years ago

Thank you for your review and we are sorry to hear that there was a problem relating to the delivery date. We have investigated the circumstances - your online order was acknowledged by email within one hour of entry and in this reply we advised the best possible delivery date. The event date stated on your order was confusingly 2 days prior to the date you actually ordered the item, so we were particularly vigilante in our reply to advise that there was a 4 working day lead time, to provide you with an option to cancel should this not meet your requirements. We did not receive a response and the item was duly delivered on the day we specified.

Posted 7 years ago

“Trophies were all 'OK'. Disappointed the wooden spoon wasn't actually wooden, don't know why it wasn't. The club from the main golfing trophy I ordered feels like it's made from rubber and came separated from trophy, not convincing or the greatest quality. The engraving on all trophies was excellent; delivery and correspondence from trophy master also very good. May use again but will probably try elsewhere first to see if quality of trophies for the price is a market wide issue or just one at trophy master.”

Helpful Report

Posted 8 years ago

Hi Michael. Thank you for your review. It's always good to hear customer opinion on every aspect of our products and service, in order to help us improve. We were disappointed to hear that you were not completely satisfied with the awards that you bought from TrophyMaster. The GWA1448 Pinnacle Wooden Spoon is a very popular & is as a budget award, is competitively priced. This award is made of resin and not wood, which is mentioned in the online description. However, having received your comment, we will endeavour to make the desription of this and similar items even clearer for the future, If you would like to exchange the Pinnacle Wooden Spoon award for another item, please contact us on 0115 981 5300 or email enquiries@trophymaster.co.uk and we can take you through the exchange process & costs. Golf statuettes that are posed in the act of swinging the club are less easy to transport without damage when the club remains secured to the main body of the figure. Previous experience has drawn manufacturers towards using the most resistant materials for the club itself (sometimes a rubberized finish is used) and this style of trophy is now nearly always provided with the club as a separate item, to reduce the risk of in-transit damage. We hope that your experience will not put you off ordering from TrophyMaster again. We provide a wide range of trophies & awards to meet all budgets and if in the future you aren't sure of suitability, please don't hesitate to call us on 0115 981 5300. A member of our team will do their best to provide impartial advice and recommendations about particular items for different types of presentation event. With very best regards TrophyMaster Customer Support Team

Posted 8 years ago

“Fair price. Guy on the phone taking my payment was very helpful. Disappointed as there was a lot of scratches and glue on my medal. Probably wouldn't order again as I feel finishing care wasn't there. Should have been slightly protected and the scratches are inexcusable. Fair for price but still expect better care.”

Helpful Report

Posted 8 years ago

Hi Keena, Thank you for your review. It's always good to hear customer opinion on every aspect of our products and service, in order to help us improve. We were disappointed that you were unhappy with the medal bought from TrophyMaster. We have investigated the described issues and we have no evidence of damage or scratches from our quality control department. It may be possible damage has occurred during transit. As a gesture of goodwill we will arrange for a new medal to be engraved and despatched by the end of this week. We hope that your experience will not put you off ordering from us again. Please don't hesitate to call us on 0115 981 5300 and a member of our team will be happy to provide impartial advice about particular trophies/awards. With very best regards TrophyMaster Customer Support Team

Posted 8 years ago

“Good product at a good price. But the couriers let them down - the driver said he couldn't find this large block of flats that have been here for 160 years! So the prize could not be given out at the prize giving, which was, to say the least, a little disappointing! Otherwise the company would have got a 'Very Good' reference.”

Helpful Report

Posted 8 years ago

“A nice little plate but wasnt anything special. Not what i expected but not awful. The engraving was nice but not eniugh characters allowed for a good message. Also doesnt come with a plate stand.”

Helpful Report

Posted 8 years ago

“When buying low cost goods p&P can make a huge difference. P&P was a large part of the cost. Goods themselves were as one would expect for a fiver but the bonus was the engraving that was included. Great for a novelty award as this was but will probably buy locally ongoing as the p&p negate the good value for money for the goods.”

Helpful Report

Posted 9 years ago

Hi Ian. Thank you for your review. It's always good to hear our customer's opinions on every aspect of our products and service in order to help us improve. We're really pleased that you liked the trophy you bought from us and that it arrived with you in good time and intact. It's also great to hear that our efforts to include the cost of engraving into the £4.99 price that you paid for the trophy was appreciated. Sorry that you were'nt happy to pay the £3.99 delivery charge. Because many of the trophies we supply are fragile, it's important that we carefully pack each item to try and minimize in-transit damage. Each order is different in terms of value and parcel size / weight. We do try to offer competitive prices for our trophies & awards and make a particular effort to advise customers of our delivery charges before they make a purchase (including publishing this information on Google and other search engines). This is unlike some other internet suppliers, who hide their delivery charges until their customer is at the final stages of checkout! We do offer Free Delivery to your address location for orders that have a value in excess of £50 and we do hope that you will have an opportunity to benefit from this in the future. With very best regards TrophyMaster Customer Support Team

Posted 9 years ago

“The glass shield we ordered was chipped around the hole and the items were smaller than expected. However, the gold stars on yellow ribbon were what was expected and were great.”

Helpful Report

Posted 9 years ago

“Goods arrived as promised and in good order, although there seemed to be some delay in delivery.”

Helpful Report

Posted 9 years ago

Hi John Thank you for your valued feedback. I am sorry to hear that the trophy took a little longer than normal to reach you. I can see that our Customer Service Team responded on the day of your order explaining that there would be a small delay over and above our normal turnaround time and indicating the scheduled date of despatch / delivery, which I'm pleased to see we achieved. We are always striving to improve our service levels, so thanks again for your comments. We hope that the recipient liked the award and your event was a great success. Kind regards TrophyMaster Customer Services

Posted 9 years ago

“The looked great (a couple of them were not smooth on the top). Once presented two of the awards broke.”

Helpful Report

Posted 9 years ago

We are very sorry to hear that 2 of the awards broke after presentation. You do not mention how the breakages occurred but Resin awards are by their nature delicate and this Oscar is a tall thin award which can be susceptible.

Posted 9 years ago

TrophyMaster is rated 4.9 based on 2,386 reviews