“Trophies failed to arrive in time for my awards evening, despite the order being placed a month in advance with the date required put on the order. Have attempted to contact 25 times (5 before, only once was the phone answered, and no useful information given, and 20 times since), so I believe they are actively avoiding me. Very unhappy, will not be using again!”
Posted 2 years ago
the parcel was sent out with UPS on next day delivery and should of been delivered on time. That Is out of hour hands. I spoke to the customer saying its out for delivery nothing else we can do. We sent over a tracking number by email to the customer after phone call. As for the date why would you put down the date of your presentation and not a day or two before just encase parcel gets help up on delivery.. As for not answering the phone we are on Annual leave as stated on the email to the customer
“This is the second year running now we have used guys as a football team for our trophy's and the quality of the product is extremely good, the delivery is excellent too and the ease of ordering is simple and should you have any issues they will always get back to you to sort it out.”
“We are a flyball team who require small trophies from time to time.
The service is professional, but personable and friendly and nothing is too much trouble.
Our order is virtually turned around and sent the same or next day and we have always been thrilled with the results.
Cannot speak to highly of this company, would definitely not use anyone else!”