Triodos Bank UK Reviews

Name: Triodos Bank UK
Address: Deanery Road, Bristol
Rating: 4.22

4.2 Rating 78 Reviews

79 %

of reviewers recommend Triodos Bank UK

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Phone:

0330 355 0355

Email:

contact@triodos.co.uk

Location:

Deanery Road
Bristol
BS1 5AS

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Triodos Bank UK 5 star review on 30th December 2016

Mark Tinker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a query about one of my accounts and they sorted it immediately.”

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Posted 7 years ago

“I couldn't find what I needed on the website (to transfer a bond nearing maturity) so called Triodos. A very helpful member of staff explained to me where to find the option I needed, without making me feel like an idiot for not finding it for myself!”

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Posted 7 years ago

“I really hardly remember my last contact with Triodos, and so I think it must have been satisfactory. I can bear a grudge quite easily, and so would probably have remembered if there had been any big problem. I can't remember if you are one of the many organisations that play muzak when clients telephoning are waiting for a reply. If you are, please note that muzak drives me mad! If I am phoning my bank, I am THINKING, and do not want muzak which just annoys me!”

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Posted 7 years ago

“The customer service didn't help at all in finding solutions about identity verification. I mentioned different options but the only answer was or "this is not in the list so I am not sure, you could send and then we check" or "we are very strict about ID verification". I have still to receive a feedback to the documents I submitted but regardless of the outcome they seem to be more focused on creating walls (barriers to entry) to new customers rather then welcoming them and making and on-boarding process smooth.”

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Posted 7 years ago

Thank you for your feedback, and we are sorry to hear about your recent experience. It is important that customers provide us with ID documentation that satisfies requirements under UK banking regulations that apply to online applications. This does limit our flexibility to an extent which can sometimes understandably be frustrating for customers. We apologise that we were not able to provide you with the answers you were looking for when you called.

Posted 7 years ago

“I like the way Triodos works but I was refused a bank account because my turnover is not £5,000 so I can't comment much.”

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Posted 7 years ago

“Very friendly and helpful on the phone.”

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Posted 7 years ago

“Process of opening an account was very smooth and the customer service is amazing. Big downside is that no service is provided during the weekends.”

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Posted 7 years ago

“The process for setting up a business account was very professional, and far superior to my experience with high street banks. Indeed, it is far superior to the so-called 'Premier' expat service I was supposed to be receiving from a well known international bank. Also, the follow-up questions were reasonable. All communication so far has been very good.”

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Posted 7 years ago

“by using my money well, and by providing a very good service always”

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Posted 7 years ago

“I like banking ethically. The staff are really helpful on the phone.”

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Posted 7 years ago

“Excellent customer service. Clarity, patience, efficiency and perfect product knowledge. And - no painful waiting on the phone !”

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Posted 7 years ago

“Excellent customer service on the phone – best half hour ever spent getting clarification on banking terms and what different saving and investment possibilities there are.”

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Posted 7 years ago

“Our Community Interest Company now has a Triodos 'social venture' business current account, This means we can begin to sort out our future and know where we stand in relation to our parent organisation. The process of getting there was a bit laborious, but we feel as though we are in safe hands. Throughout the application process, the Customer Service Team have been readily available and helpful.”

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Posted 7 years ago

“They ask me for feedback. Other banks don't seem to care what I think . Also, most importantly, I can trust them to invest my money in projects which make the world a better place.”

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Posted 7 years ago

“Quick reply from a person with no pre-recorded menus to go through. My question was answered comprehensively.”

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Posted 7 years ago

“I have been a customer of the Triodos Bank for many years now. It is important to know that my savings are being invested in an ethical way and I fully believe this is the case with this Bank. It also has an excellent and very friendly customer service department - Thank you Triodos !!”

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Posted 7 years ago

“Triodos calms the waters by encouraging saving, rigorously vetting potential borrowers and giving you time to think before making a significant decision around that most difficult substance: money.”

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Posted 7 years ago

“Being the most helpful and understanding bank I have ever experienced.”

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Posted 7 years ago

“great ethical stance, helpful helplines, good security, good feedback about decent projects the bank invests in around the globe - triodos is everything a bank should be.”

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Posted 7 years ago

“I have already written one.”

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Posted 7 years ago

Triodos Bank UK is rated 4.2 based on 78 reviews