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Tree2mydoor Reviews

4.7 Rating 12,267 Reviews

94 %

of reviewers recommend Tree2mydoor

Company Reviews

Product Reviews

4.7

Based on 12,267 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 11th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 27th March 2024

Tree2mydoor 5 star review on 15th March 2024

Tree2mydoor 5 star review on 4th March 2024

Tree2mydoor 5 star review on 4th March 2024

410

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Kaffir Lime Tree as I could not get one in Ireland. I was delivered on the date I chose. It was boxes securely and the tree was delivered in perfect condition. A lovely mature tree with perfect leaves. The fresh leaves will help me with the flavour of my Thai cooking as I previously had to use dried leaves from the supermarket. I have already tried the fresh leaves in my cooking and the flavour is dramatically improved. I would recommend Treetomydoor to anyone.”

Posted 6 years ago

Thank you for such a wonderful review, we love hearing back from our customers. Your Thai cooking sounds delicious and we're glad our kaffir lime tree could help give it that bit of extra boost! :)

Posted 6 years ago

“Very poor service. Did not deliver on requested day meaning a birthday present was late. Poor communication and despite 2 phonecalls to chase (including a promised callback that never happened) still no progress. Will not be ordering from this company again.”

Posted 7 years ago

“First time I have used Tree2mydoor but did receive a present via them last year and was impressed with the service, quality of the product and packaging. Sent to family member for their special birthday and all instructions were followed and kept up to date with delivery.”

Posted 2 months ago

Thanks again, Sue, for your wonderful 5-star rating of Tree2mydoor! We truly appreciate your support and are thrilled to hear that you had such a positive experience shopping with us. It means a lot to us to know that you were impressed with the quality of our product, packaging, and the overall service we provided. We're so glad that you chose to send a special birthday gift to your family member through Tree2mydoor, and we're delighted to hear that all instructions were followed and that you were kept up to date with the delivery progress. Your satisfaction is our top priority, and we strive to provide the best possible experience for our customers. Thank you again for taking the time to share your feedback and for choosing Tree2mydoor. We look forward to being of service to you again in the future, but in the meantime, if you need any assistance with your current or future purchases, please let us know at care@tree2mydoor.com.

Posted 2 months ago

“This is a scam. My tree never arrived and there is no contact number on the website.”

Posted 3 months ago

Hi David, Thank you for taking the time to leave us your review. We sincerely apologise for the inconvenience you have experienced with your recent order. We strive to provide a timely and efficient service to all of our customers and we completely understand your frustration. Rest assured we will look into the matter immediately for you and contact you via the email address registered on your account, later today. You mention that you were unable to find our telephone number, this is included on our Contact Us page on our website and we apologise if you could not locate this. Tree2mydoor.com celebrated its 20 year anniversary last year and to date we have close to 11,000 5-star reviews. We do everything we can to ensure that our products arrive in the best possible condition, and on time, and when that doesn’t happen due to events outside of our control, it is very frustrating for our whole team. Rest assured we will have this matter resolved for you as soon as possible. In the meantime, if there is anything else we can do to help, please let us know at care@tree2mydoor.com.

Posted 3 months ago

“The plant I ordered came very well packaged and looked extremely healthy. It came on the stated day. My only problem is the way it was delivered - upside down, even though the instructions on the box and the large arrow were plainly visible.”

Tree2mydoor 5 star review on 30th October 2023

Posted 5 months ago

Hi Sheena, Thank you for taking the time to review Tree2mydoor.com. We do everything we can to ensure that our products arrive in the best possible condition, and on time, and when we are let down by our courier in this way, it is very frustrating for our whole team. Rest assured your feedback will be shared with them in an effort to improve the quality of service they provide moving forward. We hope you enjoy the rose bush for a very long time and please contact us at care@tree2mydoor.com if we can be of any further assistance.

Posted 5 months ago

“Excellent all round service.”

Posted 5 months ago

Hello Shelagh, Thank you for taking the time to leave us a review and a 5-star rating. We are so pleased to hear that you are happy with the service we provided you on this occasion. Here at T2MD, we always aim to delight all of our customers and your feedback is much appreciated. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 5 months ago

“We bought a special birthday rose. It came very promptly, was very well packaged, and instructions were clear and concise. I would certainly use this company again and recommend it to others. Thankyou.”

Posted 6 months ago

Hi Valerie, Thank you for taking the time to leave us a review and 5-star rating. We are delighted to hear that your experience shopping with us was a good one and thank you so much for recommending us. We really do appreciate it, and look forward to being of assistance to you again soon. If you need any help with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 6 months ago

“Excellent service, order delivered when stated and asked for, excellent instructions to what to do with the rose and it came with a guarantee . Will definitely use the company again”

Posted 6 months ago

Hi Janet, Thank you for leaving us such a wonderful review. We really appreciate you taking the time to do this, and we're so happy to hear that our living gifts have been everything that you were hoping for! We always strive to deliver excellent gifts- no matter the occasion. As a family-run, independent business it is reviews such as yours that help us grow and we are entirely grateful for that. We look forward to being of service to you again, but in the meantime, if you need any help with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 6 months ago

“Speedy delivery of a very nice plant bought as a present”

Posted 6 months ago

Hi Bridget, We are so pleased to hear that your shopping experience with us has been a good one, and thank you for your feedback. As a small, independent business we appreciate you taking the time to leave us your review and 5-star rating, and we hope to be of assistance to you again. If you need any help with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 6 months ago

“The tree arrived with all the fruit fallen off and the leaves dry and brittle.”

Posted 6 months ago

Hi Bronwen, Thank you for taking the time to leave us your review. We are so sorry to hear that you are unhappy with the lemon tree you received, as this is never our intention. We use only the best suppliers as we aim to source only the highest quality products, and we apologise if we have not met the standard on this occasion. Unfortunately, fruit and leaves can shake loose during transit and this is perfectly normal and in no way detrimental to the lemon tree, which will grow fruit 4 times per year. Please contact us at care@tree2mydoor.com if we can be of any further assistance to you.

Posted 6 months ago

“Can anyone spot the difference to their advertised Diamond Wedding Anniversary rose? I ordered this for my sister in law’s 60th wedding anniversary and look at the difference. No volume, no multiple petals in the rose and no aroma. This company wouldn’t accept my complaint, offered no redress and No understanding of the total disappointment this substandard item has caused. I could never recommend them especially for such an important occasion Beware.”

Posted 9 months ago

Hi David, Thank you for taking the time to leave us your review. We are so sorry that you are disappointed with the rose bush you bought for your sister-in-law, as this is never our intention. We take great pride in the products we provide and are very sorry that we did not meet your satisfaction on this occasion. Rest assured the rose you received is of a very high standard and will produce an abundance of blooms for many years to come. if there is anything we can do for you, please let us know at care@tree2mydoor.com.

Posted 8 months ago

“Unfortunatley I am still awaiting my rose bush. It was ordered at the end of June”

Posted 9 months ago

Hi Caroline, Thank you for getting in touch. We are so sorry to hear that you are yet to receive your order. We have looked into the matter immediately for you and have sent you an email with details of how we can get the matter resolved for you. If you need any further help, please contact us at care@tree2mydoor.com.

Posted 9 months ago

“This is the second time I’ve purchased as the previous recipient was very pleased. Unfortunately on this occasion another family member also have a golden rose bush from another supplier. I therefore saw both together and the other looked healthier and a better shape. It was still nice but when compared not to the same standard”

Posted 9 months ago

Hi Sandra, Thank you for taking the time to leave us a review. We are so sorry to hear that you were unhappy with the item. We use only the best suppliers as we aim to source only the highest quality products, and we apologise if we have not met the standard on this occasion. Your feedback will be communicated to our suppliers. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 9 months ago

“I have ordered a number of trees from you before and have always been thrilled. However this last lemon tree was a huge disappointment. There was plenty of foliage but no lemons. I was really upset as it was a 60th birthday present for my brother. I especially ordered from you as so pleased previously… zero wow factor this time”

Posted 9 months ago

Thank you again, Ruth, for leaving a review and sharing your feedback with us. We are extremely sorry to know that you are unhappy with your recent purchase, and we use reviews such as these to build and grow for the future. It is really important to us that we strive and work hard to ensure all our customers have a delightful shopping experience and we are sorry it was not the case for you on this occasion. Please contact us at care@tree2mydoor.com if we can be of any further assistance.

Posted 9 months ago

“I ordered a rose to be delivered to my brother who was recovering from a serious illness. The plant arrived promptly, well packaged and extremely healthy. It came as a most welcome surprise, raising his spirits at a difficult time. The rose has grown strongly and flowered abundantly.”

Posted 1 year ago

Hi Ann, Thank you for taking the time to review Tree2mydoor.com and for the 5-star rating. We are so pleased to hear that your brother is happy with his With Love rose bush, and we hope he enjoys it for many, many years to come. If you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com

Posted 1 year ago

“Service was fine and delivery arrived on time but unfortunately I was less than impressed with the quality of the rose bush”

Posted 1 year ago

Hi Dean, Thank you for taking the time to review Tree2mydoor.com. It is always our aim to delight all of our customers and we are so pleased that you are happy with our service and delivery. We are however very disappointed to hear that the quality of the rose bush you bought was unacceptable. We are here to help, and please don't hesitate to contact us at care@tree2mydoor.com if you would like assistance with your purchase.

Posted 1 year ago

“1 star only because I have to give one. 12 July ordered a rose 3-5 days [NOT working days according to my email] delivery 15 and 18 July [6 days later!] advised that because of hot weather delivery would be delayed until 21 July 21 July advised order is on its way - great news, recipient patiently waits for it 22 July advised rose was being delivered - recipient had gone mad waiting so was away for the weekend - advised you 22 July you and DPD advised that the rose had been delivered and left in a non-existent shed or outbuilding [i'sa terraced house in London]. You are refunding my delivery fee as obviously you didn't deliver! 27 July recipient returns home - no rose anywhere in sight Current status - still waiting for you to tell me what the hell is going on. Quite frankly I want a refund [the gift has still not materialised] so that I can use someone else and give my friend her now belated and quite frankly spoilt birthday gift. Then you have the audacity to ask me to write a review - priceless you couldn't make it up!”

Posted 1 year ago

“I have given 2 stars because I paid extra for a specific delivery day and the item wasn’t delivered on that day..I contacted customer service and was offered £3.10 this is the difference between standard delivery and specific day delivery. I thought that this was an insult, the tree was as a retirement gift. It wasn’t delivered on time and ruined the retirement send off. I would not recommend this company to anyone.”

Posted 1 year ago

Good evening, thank you for the review of our service. We are so sorry to hear you are not satisfied with the experience you have had with our experience on this occasion. This is never the level of service we aim to provide and do encourage you to get in touch via our care@tree2mydoor.com email if you require assistance with your order.

Posted 1 year ago

“I ordered a rose for my friend's 70th birthday, unfortunately, she was unexpectedly away and on returning home my gift had not been delivered. I have since tracked the parcel to be told by DPD that it has been returned to yourselves. That was a week ago and I haven't received any communication since!”

Posted 1 year ago

Good evening, thank you for the review of our service. We are so sorry to hear you are not satisfied with the experience you have had with our experience on this occasion. This is never the level of service we aim to provide and do encourage you to get in touch via our care@tree2mydoor.com email if you require assistance with your order.

Posted 1 year ago

“A bit underwhelming”

Posted 3 years ago

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Tree2mydoor is rated 4.7 based on 12,267 reviews