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Travertine Store Reviews

4.6 Rating 781 Reviews
90 %
of reviewers recommend Travertine Store
Company Reviews Metrics Info
4.6
Based on 781 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Travertine Store Reviews
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Phone:

0203 941 6101

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Travertine Store 5 star review on 20th October 2023
REX DURHAM
Travertine Store 5 star review on 9th December 2022
KATIE LEE
Travertine Store 5 star review on 12th December 2021
Customer
Travertine Store 5 star review on 15th October 2021
Customer
Travertine Store 5 star review on 3rd July 2021
Customer
Travertine Store 5 star review on 3rd July 2021
Customer
Travertine Store 5 star review on 4th June 2021
Customer
21
Anonymous
Anonymous  // 01/01/2019
5
REX DURHAM
REX DURHAM
Verified Buyer
“The tiles are great quality, the service was very good, on delivery there was a full pack broken and one bag of adhesive missing. I phoned and they was sent the next day.”
Travertine Store 5 star review on 20th October 2023
Helpful Report
Posted 6 months ago
5
KATIE LEE
KATIE LEE
Verified Buyer
“Bought our tiles from here as very fairly priced. Although delivery was £60 the price still was excellent. Only thing I think is a little odd is the delivery is £60 for anything, so I was ordering some sealer and still £60?!. Anyway I would definitely recommend this company, Jo who answered all my questions was very helpful and patient with me a novice. Will upload photos once down if I can. Thank you.”
Travertine Store 5 star review on 9th December 2022
Helpful Report
Posted 1 year ago
5
Customer
Customer
Verified Buyer
“Brilliant from star to finish and on time many thanks for a good service 👍”
Travertine Store 5 star review on 12th December 2021
Helpful Report
Posted 2 years ago
5
Customer
Customer
Verified Buyer
“Very please with my brown noce travertine tiles”
Travertine Store 5 star review on 15th October 2021
Helpful Report
Posted 2 years ago
5
Customer
Customer
Verified Buyer
“Absolutely fabulous company I purchased 72 packs about 7 years ago which were in perfect condition. I needed another 4 packs to finish my bathroom and the tiles being of a natural stone are the same colours. The tiles once sealed are in incredibly stylish and everyone who sees them loves them.... I have my front room, hallway, kitchen and soon the whole bathroom floor covered. This company are easy to contact, delivery was good even in this unprecedented pandemic. The waxwash solution is the best to release the grime from travertine tiles special my light premium classic tiles. Thank you Travertine store a happy customer.”
Travertine Store 5 star review on 3rd July 2021 Travertine Store 5 star review on 3rd July 2021
Helpful Report
Posted 2 years ago
5
Customer
Customer
Verified Buyer
“We love our new travertine floor! Quick delivery and beautiful tiles.”
Travertine Store 5 star review on 4th June 2021 Travertine Store 5 star review on 4th June 2021
Helpful Report
Posted 2 years ago
4
Customer
Customer
Verified Buyer
“Excellent quality tiles, really happy! Love the fossils in the limestone. No damages on arrival either. They did not look the same colour as the website which was very off putting but luckily I live around the corner from the warehouse to be able to check and buy a square metres worth. They looked very yellow on the website but we’re actually a lovely neutral ashy colour. Delivery let it down, was late and also did not have very good lifting equipment for maneuvering. Overall would purchase again!”
Travertine Store 4 star review on 21st March 2021 Travertine Store 4 star review on 21st March 2021
Helpful Report
Posted 3 years ago
4
Customer
Customer
Verified Buyer
“Very pleased with the travertine . The only issue was that the sizes were a little out so was different to keep a pattern a little trimming sorted it.”
Travertine Store 4 star review on 21st March 2021 Travertine Store 4 star review on 21st March 2021
Helpful Report
Posted 3 years ago
1
Customer
Customer
Verified Buyer
“I am unable to comment on the quality of the tiles as they arrived packaged in a crate that I have been unable to open. I was told in a confirmation email that the delivery driver would wait for 10/15 minutes for me to inspect all of the tiles. In fact, he refused to wait at all despite being presented with your confirmation email. He said repeatedly that he was nothing to do with the travertine store and had to get onto his next delivery. Neither he nor I had appropriate tools to open the crate. I’m very disappointed as I now have a crate of tiles in my garage I have not been able to inspect no to open the crate. I’m going to have to pay for whatever tools are necessary to open the crate. After a previous experience with the travertine store where the top tile in every pack was good quality but the ones below it’s a quality I’m extremely concerned by this (what feels extremely sneaky) way of delivering the tiles.”
Travertine Store 1 star review on 8th February 2021
Helpful Report
Posted 3 years ago
Dear Customer, Many thanks for your feedback. Please note that we always explain the procedures and what to expect before, during and after the delivery at the point of sale. The driver will wait for a short period of time for you to inspect the tiles randomly as it is not possible to check everything. If there are damages due to transit, it will be apperant when you remove the protective cover. We cannot comment on the availability of right tools necessary to open the crate as this way of packaging is the only way to deliver these fragile items. However rest assured, we have had many happy customers and we are sure that you will be one of those after the job is done. If you have any questions, please do not hesitate to contact us.
Posted 3 years ago
5
Customer
Customer
Verified Buyer
“Excellent quality of tile! Excellent value and the cheapest on the internet! Delivered in three days to my front door! Very very impressed.”
Travertine Store 5 star review on 18th December 2020
Helpful Report
Posted 3 years ago
5
Customer
Customer
Verified Buyer
“Tiles received quickly and as ordered. Tiles look fantastic. Would recommend this supplier.”
Travertine Store 5 star review on 10th November 2020
Helpful Report
Posted 3 years ago
5
Michal O
Michal O
Verified Reviewer
“Hi. I bought the galaxy star granite tiles and I'm happy, there were minor problems but everything was solved and I can recommend this company!!! Fast delivery!!! P.S The last photo is still when the workers walk and get dirty :) Thanks for my tiles.”
Travertine Store 5 star review on 5th July 2019
Helpful Report
Posted 4 years ago
5
Purchase Price
Purchase Price
Verified Buyer
“Excellent communication with Oscar, very knowledgeable. Order arrived on time and tiles are superb! Very good value and out of 182 tiles only one was chipped! Excellent - will order again for sure.”
Travertine Store 5 star review on 12th February 2019
Helpful Report
Posted 5 years ago
5
Customer
Customer
Verified Buyer
“Tiles arrived on time, well packaged and with no breakages! Really pleased with them in my kitchen with under floor heating”
Travertine Store 5 star review on 6th January 2019 Travertine Store 5 star review on 6th January 2019
Helpful Report
Posted 5 years ago
4
Customer
Customer
Verified Buyer
“We used Premium Ivory Travertine - Brushed & Unfilled Chipped Edge in an Imperial Pattern for our new open plan kitchen / diner and they have finished the space excellently. We had an issue with some of the tiles arriving stained, due to the packaging used. But this was resolved following continued discussion with the customer service team. I would recommend TS for great value for money.”
Travertine Store 4 star review on 12th November 2018
Helpful Report
Posted 5 years ago
5
Steve
Steve
Verified Buyer
“I recently needed to purchase a small number of floor tiles for a cloakroom. The normal delivery charge would have worked out at nearly twice the price of the tiles themselves. I contacted the Travertine Store and asked if I could use my own courier for my small order. They were more than happy to accommodate my needs. I paid for the tiles over the phone and two days later the tiles arrived. Excellent service, even when your order is a small one. Tiles are excellent quality. Would recommend Travertine Store if you require any tiles, small or large quantities. Steve”
Travertine Store 5 star review on 29th October 2018
Helpful Report
Posted 5 years ago
5
Customer
Customer
Verified Buyer
“So happy with Classic Travertine - Tumbled & Unfilled - 100 x 100 x 10 mm Item Number 4.000 Kitchen looks amazing..such good value and customer service excellent!”
Travertine Store 5 star review on 1st August 2018
Helpful Report
Posted 5 years ago
5
Customer
Customer
Verified Buyer
“Been fixing tiles and stone for 30 years this product is fantastic for the price.”
Travertine Store 5 star review on 22nd July 2018
Helpful Report
Posted 5 years ago
4
Verified Buyer
Anonymous
Verified Buyer
“Nice tiles. Good service.”
Travertine Store 4 star review on 15th January 2018
Helpful Report
Posted 6 years ago
Travertine Store is rated 4.6 based on 781 reviews
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