Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 781 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 781 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 20th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Very pleased”

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Posted 6 months ago

“Excellent service could not be better”

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Posted 7 months ago

“reliable and efficient service, very pleased”

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Posted 7 months ago

“Bought Nero black slate tiles. Really good price. Did standard delivery and delivered within 2 days on a pallet. The company are really helpful too if you call them. Tiles look lovely”

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Posted 7 months ago

“Very good communication and delivery. Good quality slate and lovely colour.”

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Posted 7 months ago

“I haven’t received the product”

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Posted 7 months ago

Hello Ms Thompson Your sample order was dispatched on the 6th of September for you. We apologise that you have not received your requested samples yet. We use Royal Mail to ship out all our samples and on occasions, they can be delayed through the post. We will now resend your samples with the fastest Royal Mail service and hope they will be received by you within a few days.

Posted 7 months ago

“Received samples in super quick time, thank you.”

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Posted 7 months ago

“After hunting around for travertine tiles and seeing the extraordinary prices some places are charging for them, I was delighted to find this place! Excellent service and very competitive prices. Looking forward to seeing the tiles on the wall!”

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Posted 7 months ago

“The lady I spoke to was very helpful and sent me the samples quickly. Unfortunately they were not exactly what I wanted.”

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Posted 7 months ago

“Very professional”

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Posted 7 months ago

“Ordered a free sample which arrived in no time was exactly what I wanted. Ordered product which arrived quickly. Would recommend this company to anyone excellent service”

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Posted 7 months ago

“Excellent customer service when I had problems placing my order, and goods delivered promptly and 100% intact.”

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Posted 7 months ago

“Excellent 5 stars very good service delivered on time the tiles as described thank you”

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Posted 7 months ago

“Easy to use website and friendly & helpful follow up chats”

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Posted 8 months ago

“Very professional company. Good quality tiles at a great price. Thanks”

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Posted 8 months ago

“I was delighted with the speed with which my sample arrived and hopefully will be ordering through Travertine Store in the very near future.”

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Posted 8 months ago

“We are trying to match existing tiles in our bathroom and ordered three samples and very soon we would be able to place our order but so far the service we have received from this supplier has been amazing, we’ve received the samples right away well packed and labelled, thank you for an excellent service!!”

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Posted 8 months ago

“Many thanks”

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Posted 8 months ago

“Had exactly what I wanted at a good price so ordered a sample that was a decent size. Tried ordering the product three days later only to find it was out of stock. Perhaps should have told me this when sending the sample?”

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Posted 8 months ago

Hello Mr Cicco Firstly, thank you for your interest in our products and we are sorry to hear the item you wish to purchase was out of stock when you had decided on ordering it. Samples are sent out to all requesting customers for items that we advertise on our website however, items are also available for purchasing by all other customers therefore, requesting a sample unfortunately does not guarantee stock availability for any size order when a customer decides to purchase the product in question at a later time. Please kindly request ETA information on the product of your interest through our website, we will then forward you all relevant details as to when an item is expected back in stock. With regards

Posted 8 months ago

“Excellent service. They say the mark of excellent service is how a company reacts when there is an issue. Jo was superb in following up with the courier and resolving the issue. being able to talk to a real person, who responds quickly and effectively was a real surprise in these days of faceless internet stores. Travertine Store is a company I would very happily recommend to anyone wanting a very high quality product, a good price and superb service.”

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Posted 8 months ago

Travertine Store is rated 4.6 based on 781 reviews