“Great experience with Safira John.
She answered my every query patiently and politely. I believe she deserve a better position in the company leadership. I am sure she is an asset to your company travel up.
The only thing I am concerned as of now that my final travel ticket would be received by end of the day and she convinced me well and I don’t need to worry much.
And if that so I am gonna all my next travel plans from travel up.
By the way this was my first experience with travel up :)
Thanks again and kudos to you Safira John!!!”
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“Travelup people are very good person.They are very friendly,kindly and honestly.I will always buy tickets from Travelup in my life.Wish them success. Thank all”
“I have used travelup three times now twice for Australia and lately for Canada there were flight cancellation with Air Canada Travelup sorted this within hours”
“I've booked our trips to Cape Town and must comment on the outstanding service that I have received from Zeeshan Sheikh for which we are so grateful for and appreciate.
Thank you for all the help and advice that you have provided
We will certainly be back in the future
Best wishes Naziela ❤️”
“I would thank Samson for talking threw all the in and Outs of our Booking Today .And calling us back when he said he would....Now we can look forward to our Holidays without worrying.I think Samsom as earnt his bonus today”
“Travel up booking is easy and custumer support are helpful.i have booked and is planning to travel.4 stars as my outbound flight changed,but i feel happy to get arranged with ROY EDWARDS . I am happy with travelup. And thank you for solving my queries roy edwards.”
“Excellent customer service
Very helpful
The customer services who had dealt with my enquiry name, Matthew Rufus, he make me feel that I am in safe hand, and trying to give me good price that make me happy to proceed
Thank you, Matthew Rufus”
“I booked an international flight on the understanding of baggage allowance is provided
During the booking process baggage allowances was not clearly mentioned. I only understand this after the booking came in an email. I would not have booked with them had I known of the charge
TravelUp tried to charge me an additional fee to cancel for this. I tried to get this cancelled immediate after I paid but was told I would incur a fee of £90.
This is extremely unfair to the consumer not have full information to the services and it was not mentioned clearly
I wanted to speak to a manager who could make the right decision but was not allowed to speak to anyone given it was a Sunday. I further asked if I could delay the cancellation time (i.e., Cancellations were only valid for 12 hours and after this the ticket becomes non refundable). He didn't allow this either
The agent said coercing me to make a decision without the ability to fully speak to a person with the ability to hear me out
The agent was also rude, interrupting with everything I said. He also hung up after he was done. This is shady agency and I would not book with them again
Terrible experience - DO NOT RECOMMEND”
“I want it to change my flight ✈️ date with travelup through email service with MILO GREY he was so quick and helpful he find me the best price ticket also he was so friendly ☺️ you made me happy 👨 man”
“Good price and easy processing but time limited, I was desperate with prices for last minute Christmas holiday,But Milton Grey organise my fly trip he was an amazing helper, he is very patient and calm, I am very grateful for his help and patience,thankyou soo much Milton Grey ❤️
Maria D Arbo”
