Review and raise up to £2.00
I went to Colombia on a tour. Two of the hotels were sub standard. One of them was on a cattle farm and the roof in the bedroom leaked. The other was described in the brochure as four star. It was not. It was in a thatched hut halfway up a mountain in the middle of the jungle. The toilet was outside, down some wooden steps with no lighting so we were given a torch. Imagine as a single person dashing down some slippery wooden steps in the middle of the night with a torch in one hand and an umbrella in the other. As the trip was so expensive it worked out to £250 per day, I complained because the brochure was wrong and the accommodation in these two hotels was awful. I complained to the company, but they did not take it seriously. Despite the fact that I have been with Travelsphere before, I will certainly never go with them again. To be so expensive the accommodation needs a minimum standard and should be as described in the brochure.