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travellocal.com Reviews

4.9 Rating 483 Reviews
98 %
of reviewers recommend travellocal.com
Company Reviews Metrics Info
4.9
Based on 483 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.7 out of 5
Read travellocal.com Reviews

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023
Rikki Glover
travellocal.com 5 star review on 25th June 2020
Marzenna Czubowicz
travellocal.com 5 star review on 25th June 2020
Marzenna Czubowicz
travellocal.com 5 star review on 24th March 2020
Thom And Chris
travellocal.com 5 star review on 10th February 2020
John And Sylvia Cook
travellocal.com 4 star review on 9th February 2020
Esther Eyre
travellocal.com 5 star review on 14th November 2016
Rachel
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Vik
Verified Buyer
“Love the concept of your website and the confidence it transpires. I’m a travel who loves getting tailor made itineraries being able to pick and choose what I want when I travel whilst ensuring that it’s from a reliable tour operators. This website gives me just that. But on second guess there is still a small sense of scepticism as the local operator were super friendly and responsive a when they were persuading me but once the payment went thru my email response was getting delayed and the language was a little different not that it was rude but it was just not as warm as before. Now it might just be a simple case of getting busy but just a little bit odd that’s all. It just adds to the whole experience and confidence it transpires. Being a person who has booked my trips directly with the hotel concierge or AMEX platinum concierge this is different because it’s a new experience but if it actually turns out to be worthwhile then I think I’d be one loyal customer simply because of the local experience available. But that being said I’ll have to wait and see for the tour experience itself. I’m super excited for this trip with that being said it is going to be reviewed and documented as it’s part of the ASEAN travel initiative. My write up of the whole experience along with review videos would be out. Here’s to hoping for the best because your service could honestly be a diamond to many if it hits the right nodes”
Helpful Report
Posted 4 years ago
Hi Vik, many thanks indeed for your review. We're glad to hear that you enjoyed the trip planning process but do apologise if you felt that our local expert became less responsive or helpful after you'd booked. Hopefully you enjoyed your trip with us just recently - please do get in touch to let us know how it went! We look forward to hearing from you with regards to any future trips that you're planning. All the best, the TravelLocal team.
Posted 4 years ago
Hi, VIk! Thank you so much for taking the time to leave us a review, we really appreciate a feedback and its value. We are happy to know that you found the platform a reliable source and that you managed to tailor the itinerary to your liking. The local experience is for sure incredibly amazing and we hope the trip went smoothly, we are looking forward to hearing all about it on our website! We hope you will be in touch with us in the future, we will be here should you need any help with anything. All the best, the TravelLocal team.
Posted 4 years ago
Susan
Verified Buyer
“We have been able to discuss the sort of trip we wanted, and given helpful suggestions, rather than prescriptive tours or modules.”
Helpful Report
Posted 4 years ago
Hi Susan, thank you for this review! We're glad to hear that you found our tailor-made model fitted in nicely with your holiday plans. All the best, the TravelLocal team.
Posted 4 years ago
Hi Susan, thank you very much for your review! We are so happy to know that you found the process of planning your holiday efficient and supportive. We wish you an amazing trip and we will be waiting to hear all about it when you come back, on our website. All the best, the TravelLocal team.
Posted 4 years ago
Jacky
Verified Buyer
“Travel Local were extremely helpful. They put together a wonderful itinary to suit our requirements. Emails were answered in a timely manner. Very much looking forward to the holiday. If everything runs smoothly I would definately book again in the future with them.”
Helpful Report
Posted 4 years ago
Hi, Jacky! Thank you so much for taking the time to leave us such a lovely review! We do take pride in the efficiency and the support we provide to our clients. We look forward to your feedback once you've returned from your trip to let us know how it all went on the ground as well, which we look forward to publishing on our website. Here is to many more excellent experiences with TravelLocal! All the best, the TravelLocal team.
Posted 4 years ago
Alistair
Verified Buyer
“I am not a natural on-line consumer, and I often find websites an unpredictable hassle. Travelllocal was a very pleasant surprise for me. I was able to input an overview of our needs, and was connected very quickly with a local travel expert in Costa Rica. Stephanie from Ecole Travel was excellent to deal with. She was prompt, helpful and insightful. In particular, she was attentive to making arrangements that dealt with my wife's health issues. We are looking forward to our trip to Costa Rica and meeeting Stephanie in person as she gets us off to a good start on Day 1 of our trip. My wife and I have travelled to over 50 countries over the years through a variety of travel suppliers. Travellocal would be the first place we looked in the future.”
Helpful Report
Posted 4 years ago
Hi Alistair, this is so lovely to hear - thank you! We're really pleased to hear that you found our website easy to use in order to connect directly with one of our wonderful local experts in Costa Rica, Stephanie. It's great also to hear that she was able to adapt your itinerary exactly to your needs. Have a fabulous trip when you go, and do tell us all about it! We can't wait to help you with many more travels to come. All the best, the TravelLocal team.
Posted 4 years ago
Clive
Verified Buyer
“The local team had some great suggestions that have really improved what we had originally planned. Thanks!”
Helpful Report
Posted 4 years ago
Hi Clive, thank you so much for your review! Maria, our local expert is amazing and we are happy to know that together you managed to create a better version of your original plan. We wish you an amazing time away and don't hesitate to leave us a review on our website, upon your return home. We look forward to reading it! All the best, the TravelLocal team.
Posted 4 years ago
Roslyn
Verified Buyer
“We are looking forward to our trip to Peru. Grecia was able to create an itinerary that covers everything we hope to see with excellent local recommendations. We have found the service and follow-up fast and professional to date and look forward to posting a review afterwards.”
Helpful Report
Posted 4 years ago
Thank you so much for your lovely words, Roslyn! We are so happy to know that you found the platform and the service efficient and enjoyable. Grecia can indeed offer great local knowledge and we look forward to hearing all about your holiday! Have an amazing time away! All the best, the TravelLocal team.
Posted 4 years ago
Anonymous
Verified Buyer
“I was very pleased With the communication and timely responses. I was working with another travel company who just couldn’t be bothered to write back or answer my questions. I found your travel company to be great to deal with. That is why I chose to book my vacation tour with you. I’m looking forward to the tour to see how it goes.”
Helpful Report
Posted 4 years ago
Thank you so much for taking the time to leave us such a beautiful review! We love offering promptness and efficacy whilst planning your trip and Shilpi is just amazing at that! Have an amazing time in India and let us know on our website how it all went. All the best, the TravelLocal team.
Posted 4 years ago
Michael
Verified Buyer
“Layla was really good at turning our wish list of things to do and see in Colombia into a great itinerary She was prompt in answering questions or modifying days and plans Not easy with the 5 hr time lag so top notch service”
Helpful Report
Posted 4 years ago
Hi Michael, thank you so much for leaving us a review! We are delighted to know that the process of planning your trip was efficient and pleasant. We hope you are having an amazing holiday and you will have a lot of excellent experiences to share with us! You can leave us a post-trip review on our website, once you are back home. All the best, the TravelLocal team.
Posted 4 years ago
Janine
Verified Buyer
“We found the whole planning process really easy with TravelLocal. We indicated our preferences re transport, accommodation, sights and budget and María in San José came straight back to us with a wonderful itinerary. With a few modifications, this fitted our budget and our dreams perfectly. What seemed a daunting prospect became effortless. We are now really looking forward to our trip in April. Thank you, team.”
Helpful Report
Posted 4 years ago
Hi Janine, thank you for your review. It's really great to hear that your trip planning with our wonderful local experts out in Costa Rica went so well. Do keep us posted on how your trip in April goes! All the best, the TravelLocal team.
Posted 4 years ago
John
Verified Buyer
“I am not in favour of the increasingly common practice of being asked to comment or write reviews for everything these days. So far I am most happy and hope very much the same standard will apply to the whole process.”
Helpful Report
Posted 4 years ago
Hi, John! Thank for taking the time to leave as a review! We understand sometimes it can be demanding but it is incredibly helpful and delightful for us, as a business, to know that our values are coming across as we have envisioned. We wish you a memorable holiday in Jordan and we would love to hear all about it when you come back, on our website. All the best, the TravelLocal team.
Posted 4 years ago
Anonymous
Verified Buyer
“Helpful & patient putting together our trip ,nothing was too much trouble , we made lots of changes & added extras to our itinery”
Helpful Report
Posted 4 years ago
Hello! We’re glad to hear you easily customized your holiday the way you wanted - that is why our wonderful experts are there for. Please do leave us a post-trip review on our website, to let us know how it all went! All the best, the TravelLocal team.
Posted 4 years ago
Thank you very much for taking the time to leave us a review! We are more than happy to know that you found the process of planning your trip enjoyable and easy! We hope you will enjoy your time in South Africa as well and we will be looking forward to hearing all about it on our website, when you come back. All the best, the TravelLocal team.
Posted 4 years ago
Ruth
Verified Buyer
“Muhammad was very responsive to all of our many questions about our trip to Jordan. He made us feel very comfortable booking with you”
Helpful Report
Posted 4 years ago
Hello Ruth, thank you so much for leaving us a review. We’re glad to hear that you enjoyed your holiday planning experience with our brilliant local expert out in Jordan, Mohammed. Do let us know on our website your post holiday impressions. All the best, the TravelLocal team.
Posted 4 years ago
Sean
Verified Buyer
“I arranged two trips with TravelLocal/Tonkin Travel in the south and North of Vietnam. I must have made a dozen tweaks and changes, but Dzung, our rep, remained friendly efficient, fast and accommodating every step of the way. This is the first time we have ever gone for an arranged tour and so far (not going on the trip until next year) the experience has been more than positive. ON this basis alone I would highly recommend TravelLocal”
Helpful Report
Posted 4 years ago
Hi, Sean! Thank you for taking your time to share your experience. We’re really pleased to hear that you’ve enjoyed going for a tailor-made trip this time. We certainly believe it’s a brilliant way to make the most out of your travels, by benefiting from our local experts’ knowledge. We are sure your holiday will truly be a memorable one so keep us in the loop on our website when you come back! All the best, the TravelLocal team.
Posted 4 years ago
Stephen
Verified Buyer
“Our travel consultant went out of her way to arrange just what we wanted for our holiday. Nothing was too much trouble. Will let you know after the holiday if it all worked out as well as we expect it to!”
Helpful Report
Posted 4 years ago
Thank you for leaving us a review, Stephen! We’re really happy to know that your requests have been transformed into an exciting trip to look forward to. Our local experts in your destination will make sure that you have a fabulous holiday - please do let us know on our website how it goes! All the best, the TravelLocal team.
Posted 4 years ago
Sue
Verified Buyer
“A very friendly firm who listened to what we would like to do. They put us in touch with a local company who were extremely helpful, now can’t wait for our trip.”
Helpful Report
Posted 4 years ago
Thank you for your kind words, Sue! We are really happy to know that our vision came across right and we can’t wait to hear your post trip thoughts! You can leave us a review on our website when you return. Have an amazing time away! All the best, the TravelLocal team.
Posted 4 years ago
Marco
Verified Buyer
“Very responsive and efficient. Very good service. Looking forward to the holiday in Jordan”
Helpful Report
Posted 4 years ago
Hi, Marco! Thank you very much for leaving us a review! We want all of our customers to experience an efficient and pleasant way of planning the trips which sometimes can be stressful. We are so happy to know that you enjoyed it and we look forward to hearing how it all goes in Jordan! You can leave us a post-holiday review on our website. All the best, the TravelLcoal team.
Posted 4 years ago
Clare
Verified Buyer
“Obviously I haven’t been on the trip yet but so far dealing with Nutan has been a very easy experience and she is working hard to accommodate us.”
Helpful Report
Posted 4 years ago
Hi, Clare! Thank you for your lovely review. We are thrilled to know your experience so far has aligned with the organisation’s values. Nutan, our local expert out in India, is lovely and will make sure everything goes as planned, if not better! Share your holiday experience with us when you return home on our website, we are curious to find out what you thought of it! All the best, the TravelLocal team.
Posted 4 years ago
Eloise
Verified Buyer
“A super informative, friendly, user friendly tourist platform that really does promote local business. i found the Mexican representative and the head office so helpful, conscientious and efficient. Top marks. i highly recommend them.”
Helpful Report
Posted 4 years ago
Thank you for all your lovely words, Eloise. We are so glad the whole booking process was enjoyable and that you benefited from using our amazing platform. David is so good at his job that we are sure you will experience Mexico at its best! Would be wonderful to read your opinion after the holiday as well. On our website, you will be able to write a post trip review. All the best, the TravelLocal team.
Posted 4 years ago
Elaine
Unverified Reviewer
“From the initial enquiries, through to creating a bespoke itinerary for us, right through to the actual tour, everything was executed perfectly by our local contact in Jordan. Khaldoun answered all of our questions very quickly and the service we received was great. We had a fantastic holiday, seeing many of the highlights from Petra to the Dead Sea, Wadi Rum and many more amazing sights. Our guide and driver, Reyad, could not have been more informative and helpful throughout our time in Jordan, providing us with interesting background information and help throughout our stay. Jordan is a beautiful country with friendly and welcoming people, I would recommend it to anyone and TravelLocal would be the perfect company to arrange your visit through.”
Helpful Report
Posted 4 years ago
Hi Elaine, thank you for this wonderful review! We're so pleased to hear that you had such a fabulous trip around Jordan thanks to our excellent local partners there. Do stay in touch for any future travels, we'd love to hear from you again! All the best, the TravelLocal team.
Posted 4 years ago
Esther
Verified Buyer
“Extremely helpful in crafting the perfect itinerary.”
Helpful Report
Posted 4 years ago
Thank you, Esther, for your lovely review! We are glad to know you found the planning of your trip efficient. We hope you will have a lovely time away and let us know your thoughts on our website, when you return home! All the best, the TravelLocal team
Posted 4 years ago
travellocal.com is rated 4.9 based on 483 reviews
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