travellocal.com Reviews

4.90 Rating 399 Reviews
99 %
of reviewers recommend travellocal.com
Merchant Metrics
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
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About travellocal.com:

TravelLocal is all about bespoke travel - with a difference.

We help you to create tailor-made holidays your way, with carefully selected local experts based in nearly 50 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

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travellocal.com 5 star review on 25th June 2020
Marzenna Czubowicz
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travellocal.com 5 star review on 25th June 2020
Marzenna Czubowicz
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travellocal.com 5 star review on 24th March 2020
Thom and Chris
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travellocal.com 5 star review on 10th February 2020
John and Sylvia Cook
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travellocal.com 4 star review on 9th February 2020
Esther Eyre
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travellocal.com 5 star review on 14th November 2016
Rachel
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Anonymous
Anonymous  // 01/01/2019
I was very pleased With the communication and timely responses. I was working with another travel company who just couldn’t be bothered to write back or answer my questions. I found your travel company to be great to deal with. That is why I chose to book my vacation tour with you. I’m looking forward to the tour to see how it goes.
Thank you so much for taking the time to leave us such a beautiful review! We love offering promptness and efficacy whilst planning your trip and Shilpi is just amazing at that! Have an amazing time in India and let us know on our website how it all went. All the best, the TravelLocal team.
Layla was really good at turning our wish list of things to do and see in Colombia into a great itinerary
She was prompt in answering questions or modifying days and plans
Not easy with the 5 hr time lag so top notch service
Hi Michael, thank you so much for leaving us a review! We are delighted to know that the process of planning your trip was efficient and pleasant. We hope you are having an amazing holiday and you will have a lot of excellent experiences to share with us! You can leave us a post-trip review on our website, once you are back home. All the best, the TravelLocal team.
We found the whole planning process really easy with TravelLocal. We indicated our preferences re transport, accommodation, sights and budget and María in San José came straight back to us with a wonderful itinerary. With a few modifications, this fitted our budget and our dreams perfectly. What seemed a daunting prospect became effortless. We are now really looking forward to our trip in April. Thank you, team.
Hi Janine, thank you for your review. It's really great to hear that your trip planning with our wonderful local experts out in Costa Rica went so well. Do keep us posted on how your trip in April goes! All the best, the TravelLocal team.
I am not in favour of the increasingly common practice of being asked to comment or write reviews for everything these days. So far I am most happy and hope very much the same standard will apply to the whole process.
Hi, John!

Thank for taking the time to leave as a review! We understand sometimes it can be demanding but it is incredibly helpful and delightful for us, as a business, to know that our values are coming across as we have envisioned. We wish you a memorable holiday in Jordan and we would love to hear all about it when you come back, on our website.

All the best, the TravelLocal team.
Helpful & patient putting together our trip ,nothing was too much trouble , we made lots of changes & added extras to our itinery
Hello! We’re glad to hear you easily customized your holiday the way you wanted - that is why our wonderful experts are there for. Please do leave us a post-trip review on our website, to let us know how it all went! All the best, the TravelLocal team.
Thank you very much for taking the time to leave us a review! We are more than happy to know that you found the process of planning your trip enjoyable and easy! We hope you will enjoy your time in South Africa as well and we will be looking forward to hearing all about it on our website, when you come back. All the best, the TravelLocal team.
Muhammad was very responsive to all of our many questions about our trip to Jordan. He made us feel very comfortable booking with you
Hello Ruth, thank you so much for leaving us a review. We’re glad to hear that you enjoyed your holiday planning experience with our brilliant local expert out in Jordan, Mohammed. Do let us know on our website your post holiday impressions. All the best, the TravelLocal team.
I arranged two trips with TravelLocal/Tonkin Travel in the south and North of Vietnam. I must have made a dozen tweaks and changes, but Dzung, our rep, remained friendly efficient, fast and accommodating every step of the way. This is the first time we have ever gone for an arranged tour and so far (not going on the trip until next year) the experience has been more than positive. ON this basis alone I would highly recommend TravelLocal
Hi, Sean! Thank you for taking your time to share your experience. We’re really pleased to hear that you’ve enjoyed going for a tailor-made trip this time. We certainly believe it’s a brilliant way to make the most out of your travels, by benefiting from our local experts’ knowledge. We are sure your holiday will truly be a memorable one so keep us in the loop on our website when you come back! All the best, the TravelLocal team.
Our travel consultant went out of her way to arrange just what we wanted for our holiday. Nothing was too much trouble. Will let you know after the holiday if it all worked out as well as we expect it to!
Thank you for leaving us a review, Stephen! We’re really happy to know that your requests have been transformed into an exciting trip to look forward to. Our local experts in your destination will make sure that you have a fabulous holiday - please do let us know on our website how it goes! All the best, the TravelLocal team.
Very happy with response time and patience with multiple itinerary changes. Travelling nxt year and will follow review up to see if the great service continues
Hello, Julian! Thanks for taking the time to share your holiday booking experience with us. We’re really glad to know that you have enjoyed planning your trip with us so far. Wonderful Nga out in Vietnam will make sure you receive amazing service at the destination as well. You will be able to write us a follow up review on our website - we can’t wait to hear all about it! All the best, the TravelLocal Team
A very friendly firm who listened to what we would like to do. They put us in touch with a local company who were extremely helpful, now can’t wait for our trip.
Thank you for your kind words, Sue! We are really happy to know that our vision came across right and we can’t wait to hear your post trip thoughts! You can leave us a review on our website when you return. Have an amazing time away! All the best, the TravelLocal team.
Very efficient, informative and helpful
Thank you for taking the time to leave us a review! We are so glad your experience was smooth and useful. Tell us how it all went on our website when you come back. All the best, the TravelLocal team.
Very responsive and efficient. Very good service. Looking forward to the holiday in Jordan
Hi, Marco! Thank you very much for leaving us a review! We want all of our customers to experience an efficient and pleasant way of planning the trips which sometimes can be stressful. We are so happy to know that you enjoyed it and we look forward to hearing how it all goes in Jordan! You can leave us a post-holiday review on our website. All the best, the TravelLcoal team.
Obviously I haven’t been on the trip yet but so far dealing with Nutan has been a very easy experience and she is working hard to accommodate us.
Hi, Clare! Thank you for your lovely review. We are thrilled to know your experience so far has aligned with the organisation’s values. Nutan, our local expert out in India, is lovely and will make sure everything goes as planned, if not better! Share your holiday experience with us when you return home on our website, we are curious to find out what you thought of it! All the best, the TravelLocal team.
A super informative, friendly, user friendly tourist platform that really does promote local business. i found the Mexican representative and the head office so helpful, conscientious and efficient. Top marks. i highly recommend them.
Thank you for all your lovely words, Eloise. We are so glad the whole booking process was enjoyable and that you benefited from using our amazing platform. David is so good at his job that we are sure you will experience Mexico at its best! Would be wonderful to read your opinion after the holiday as well. On our website, you will be able to write a post trip review. All the best, the TravelLocal team.
From the initial enquiries, through to creating a bespoke itinerary
for us, right through to the actual tour, everything was executed perfectly by our local contact in Jordan. Khaldoun answered all of our questions very quickly and the service we received was great.
We had a fantastic holiday, seeing many of the highlights from Petra to the Dead Sea, Wadi Rum and many more amazing sights. Our guide and driver, Reyad, could not have been more informative and helpful throughout our time in Jordan, providing us with interesting background information and help throughout our stay.
Jordan is a beautiful country with friendly and welcoming people, I would recommend it to anyone and TravelLocal would be the perfect company to arrange your visit through.
Hi Elaine, thank you for this wonderful review! We're so pleased to hear that you had such a fabulous trip around Jordan thanks to our excellent local partners there. Do stay in touch for any future travels, we'd love to hear from you again! All the best, the TravelLocal team.
Extremely helpful in crafting the perfect itinerary.
Thank you, Esther, for your lovely review! We are glad to know you found the planning of your trip efficient. We hope you will have a lovely time away and let us know your thoughts on our website, when you return home! All the best, the TravelLocal team
From our initial enquiry, the service has been excellent, nothing too much trouble and rapid responses helped us choose Travel Local with their partner Ecole Travel. We are looking forward to a wonderful experience. Thank you all.
Hi Angela, thank you for this review! That's brilliant that the team in Costa Rica were so helpful with your trip planning. They are excellent with their prompt, detailed responses and they really care about our mutual clients. Do let us know how your trip goes - we love hear about everyone's fabulous holiday experiences! All the best, the TravelLocal team.
Very easy to contact, good information. Arranged what we requested
Thank you for taking the time to write about your experience with us so far! We are so happy the platform was useful to you and we would like to hear all about your holiday when you come back. You can share your post trip thoughts on our website. All the best, the TravelLocal team.
Extremely prompt and attentive service. No problems or issues at all.
The prices are also very reasonable.
I hope the vacation goes as well as the booking process!
Hi Wayne, thank you very much for this lovely review! We're thrilled to hear that you've had a good experience of the trip planning and booking process, and that you find our prices competitive. Our local partners in Costa Rica receive rave reviews - do take a look on our website www.travellocal.com - and so we're confident that you'll have a wonderful holiday when it comes around. All the best, the TravelLocal team.
I hadn’t heard of this or any similar organisation but its principles and ABTA and ATOL protection appealed. I like tailor made trips just for my family group. Concluding one to Uzbekistan was simple and very quick. Impressed.
Hello, Allan! Thank you for taking your time to write us a review. We do pride ourselves for the local expertise one can get, we are so happy that you found the whole process easy. The team in Uzbekistan will make sure you do get the holiday you wished for. Let us know how it all went on our website when you return home! All the best, the TravelLocal team.
travellocal.com is rated 4.90 based on 399 reviews