travellocal.com Reviews

4.90 Rating 401 Reviews
99 %
of reviewers recommend travellocal.com
Merchant Metrics
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
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About travellocal.com:

TravelLocal is all about bespoke travel - with a difference.

We help you to create tailor-made holidays your way, with carefully selected local experts based in nearly 50 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

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travellocal.com 5 star review on 25th June 2020
Marzenna Czubowicz
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travellocal.com 5 star review on 25th June 2020
Marzenna Czubowicz
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travellocal.com 5 star review on 24th March 2020
Thom and Chris
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travellocal.com 5 star review on 10th February 2020
John and Sylvia Cook
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travellocal.com 4 star review on 9th February 2020
Esther Eyre
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travellocal.com 5 star review on 14th November 2016
Rachel
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Anonymous
Anonymous  // 01/01/2019
Layla was awesome. She was extremely responsive and captured the type of accommodation we were looking for immediately. She couldn't have been more helpful in planning this trip. Really looking forward to making it a reality in March. Thanks Layla!
Hi Sarah,

Thank you so much for taking the time to write to us! That is brilliant! We think Layla is great as well and we know you will have an amazing time away but we are looking forward to hearing from you how it all went. You can leave us a review, when you come back, on our website.

All the best, the TravelLocal team.
Very punctional, fast in reply & custom made feedback.
Hi Els,

Thank you for your feedback! We love sharing efficiency and joy when planning a holiday. We are very glad to hear that you are pleased so far and we look forward to reading more about your experience in Senegal. Have an amazing time away and tell us how it all went when you come back, on our website.

All the best, the TravelLocal team.
Mariana has been an absolute gem.
We changed our plans few times and nothing was too much trouble.
Highly recommend travel local.
Planning was smooth and all our needs was met.

Thank you
N&D
Hi Naghmeh and Daniel,

Glad to hear from you! Nothing should be too much trouble when booking a holiday and we want to make sure all your preferences are met. We take much pride in Mariana and her local knowledge and so, we are wishing you the best time away!
Should you want to tell us how it all went, you can do so on our website upon your return home.

All the best, the TravelLocal team.
Very pleased with the help received to tailor make our itinerary to Cuba
Joanne was very helpful & patient throughout as we kept changing things
Hi Christine,

Thank you very much for taking the time to leave us a review! We are more than happy to know that you enjoyed planning your holiday. We love making the process easy whilst paying attention to the little details.
We trust Joanne did an amazing job so far and we are wishing a beautiful holiday. On our website you can leave a feedback when you come back home. We will be looking forwarding to reading it!

All the best, the TravelLocal team.
Nutan created my itinerary for my trip to India - Rajasthan. She has been very patient, accommodating and super knowledgeable! I have made about dozen changes and asked hundred of questions, since I first submitted my request (when I actually didn't know what to expect!) and she has promptly responded to my questions without any complaints and has sent me revised itineraries, which is now entirely customised for me!. Nutan and her team are super efficient and highly professional. Thank you very much for all your help. I very much look forward to my trip, which is just under 7 weeks!
Hi Deepa, thank you so much for taking the time to share you experience so far with us! We are incredibly passionate about what we do and we love seeing that the platform works at its best. Nutan is indeed awesome and we are sure you will have an amazing time! We look forward to reading your review on our website when you come back. All the best, the TravelTeam.
I have only just found out about TravelLocal and it has been such a pleasant surprise. Wish I had come across them years ago.
Hi, David! Happy 2020! We are so delighted to know that you enjoyed planning your trip with us and are happy with our services so far. Let us know how everything was in Senegal in a post-trip review on our website when you come back. Here is to many other holidays organised together! All the best, the TravelLocal team.
We had an amazing time in beautiful Nicaragua. We love being out in the countryside, and we were certainly off grid for several days. Our accomadation was excellent, drivers and guides superb, especially Hector. We saw very few other tourists, which we loved! Hosts and locals alike made us very welcome, and many thanked us for visiting their country. Any hiccups, such as drivers not turning up on a Saturday, were soon sorted by Lucia from Vapes tours. She also called us every week to check everything was ok for us. Excellent service and value for money. Thank you Lucia from Vapes Tours for organising our amazing trip.
Hi Caroline, thank you for taking the time to leave such a lovely review! We are so happy to know that you enjoyed your holiday and that Lucia was on top of everything. We are looking forward to organising your next holiday! All the best, the TravelLocal team.
Great trip to Cambodia organised by Hanuman Travel. Delivered exactly as promised to the standard expected. Can’t fault them
Hi David, thank you for your lovely review! We are glad to hear that everything went smoothly and according to your expectations. We are very enthusiastic about what we do and we are happy when our vision comes across. All the best, the TravelLocal team.
Shiva and the entire travellocal team were extremely helpful and knowledgeable while helping me arrange my travels in Bhutan. I will definitely use them again when booking my travels around the globe. Fantastic service!
Happy New Year, Joshua! We are thrilled to know that you enjoyed the process of planning your trip and that you received the relevant local help towards organising the itinerary. We wish you an amazing holiday and may there be many others booked together! You can leave as a review when you return home on our website. All the best, the TravelLocal team.
Hi Joshua, thank you so much for leaving us such a lovely review. We are more than happy to know that planning your holiday was smooth and easy. We wish you an amazing holiday in Bhutan and we are looking forward to hearing all about it on our website when you come back! All the best, the TravelLocal team.
Perfect. Superlative. Beyond expectations. Unsurpassed.
These are just some of the words that come to mind to describe our experience with TravelLocal’s agent Viare Travel in our 24 day trip around Brazil.

We have visited almost 60 countries, often using travel providers in the destination country; we know excellent service when we see it, and that was our experience with Viare.

We congratulate Polyana, Nathalia, and team on the level of service they work so hard to achieve. As customers, we felt truly special.

Nathalia took our “wish list “ and developed it into a customized itinerary. All communications (and there were many) were handled promptly and efficiently. No request seemed to be too much.

The trip fell within the budget we had provided.

Our accommodations all pleased us; some elated us!

Any drivers, guides, transfer services contracted by Viare were very reliable and of a good quality. Polyana obviously has chosen well.

The “booking confirmation “ document that we had access to was a very comprehensive guide to our trip, going so far as to even include tips like when you might need motion sickness tablets!

During the trip, through the use of Whatsapp, Polyana and team were with us whenever we needed them.

Most service providers appear good when things are going well; the true measure is how they respond when there is a problem. We had two problems (you don’t travel the world not expecting some hiccups). In the first instance, we can honestly say it would not have been resolved the way it was without Polyana’s guidance. In the second instance, Polyana was so involved she said we could call her in the middle of the night if necessary! (We didn’t, but this will tell you the level of care they provide to their clients.)

We are pretty independent and experienced travelers, but any requests made to Viare during the trip were handled with seeming ease (better known as hard work on their end).

We are so thankful we discovered TravelLocal, and got to use Viare for our Brazil trip. We have been spoiled; we have seen perfection of service.

We can not recommend Viare highly enough!!! There is no need for a reader of this review to look further!!!
Hi Eric, thank you so much for taking your time to write such beautiful words about your trip! We are very proud and grateful for being able to offer the opportunity of connecting passionate travelers like you with the amazing local teams. We know they know the best and it is great that we can facilitate authentic experiences.
We are glad the process of planning your holiday was efficient and enjoyable, there is nothing more stressful that putting together the perfect itinerary sometimes!
Thank you again for writing such a detailed review, it is brilliant to learn that tricky situations were handled in the best way possible.
All the best, the TravelLocal team.
Excellent customer service, extremely quick responses and very helpful.
Only issue was a few times things disappeared off the itinerary when a new version was created, this led to needing to triple check things in case something else had gone!
Hello, many thanks for taking the time to leave us a review! We're very glad to hear that you found our services helpful, but do apologise that you faced a few problems with new itinerary versions missing previous details. We're looking into this with our local partners in your destination and will see how this can be rectified moving forward. You can see their post-trip reviews on our website if you're interested - as you'll see, our clients have a wonderful time out in Sri Lanka with them. All the best, the TravelLocal team.
Very fast turn around and great service. they've produced an amazing itinerary for us as a very reasonable price. So far 5 star :)
Hi Lynn, thank you very much for this lovely review - we're very pleased to hear it! All the best, the TravelLocal team
My wife and I are pleased by and impressed with the quality and promptness of the Travel Local's assistance with planning our holiday in India. We have worked with other travel companies, but no other has matched Travel Local's performance. Although, we have not yet begun our holiday, our review our itinerary suggests that we will get much for more our money, regarding the star rating of our accommodations and the care taken in selecting our activities.
Hi, John! Thank you for taking the time to leave us a review! We are delighted to know that the experience of planning your trip proved efficiency and quality. Shilpi is amazing and we are sure you will have a great holiday! Let us know how it well went on our website when you return home! All the best, the TravelLocal team.
Very helpful service which allows us to combine the benefits of free and organised trips. I liked it very much. Let's see how the plan really gives after the trip. It would be good if we could have some information about the qualification of the local partners, any price advantages in bookings through travellocal, etc.
Hi Jing, many thanks for your review! We're pleased to hear you like our business model and all the benefits it brings. It certainly does work out better value for both you and our local partners in your destination. You can see their reviews from clients after their holidays on our website if you're interested. We have quite a strict and thorough selection process for who we partner with - please feel free to get in touch on email or the phone for more details! All the best, the TravelLocal team
Great website and excellent communication from the agents. Maria from Ecole Travel, tweaked our itinerary a fair bit until it was right for us, taking into account our interests and time constraints.

Although communication was great and quick, there was no chasing or pressure from travel local, so we could decide in our own good time!
Hi Rebecca, many thanks for taking the time to write us this lovely review! We're very glad to hear that Maria adapted your itinerary until you were completely happy with it whilst being both efficient and patient. We hope you have a fabulous trip when you jet off to Costa Rica! All the best, the TravelLocal team.
TWIMC
So far my experience with travellocal.com has proven nothing but positive. The initial enquiry was dealt with both quickly and efficiently, which encouraged me to consider our options with the company. After several emails and a phone call we decided to go with TravelLocal for our holiday.
The service has been prompt, we've so far gotten just what we're looking for, and more, and we're looking forward to our holiday in April '22 in Jordan.
If the holiday experience is as well organised and pleasant as the booking has been then we're in for a memorable time!
Phil.
Hi Phil, many thanks indeed for your review! We're thrilled to hear that your trip planning experience was so positive. You can see our post-trip reviews for Jordan on our website - it is one of our most popular destinations and the team out there are fantastic. All the best, the TravelLocal team
Hi Phil, thank you very much for this lovely review! We're really glad to hear that you enjoyed the trip planning process and hope you're looking forward to your time in Jordan in 2022! All the best, the TravelLocal team.
Love the concept of your website and the confidence it transpires. I’m a travel who loves getting tailor made itineraries being able to pick and choose what I want when I travel whilst ensuring that it’s from a reliable tour operators. This website gives me just that. But on second guess there is still a small sense of scepticism as the local operator were super friendly and responsive a when they were persuading me but once the payment went thru my email response was getting delayed and the language was a little different not that it was rude but it was just not as warm as before. Now it might just be a simple case of getting busy but just a little bit odd that’s all. It just adds to the whole experience and confidence it transpires. Being a person who has booked my trips directly with the hotel concierge or AMEX platinum concierge this is different because it’s a new experience but if it actually turns out to be worthwhile then I think I’d be one loyal customer simply because of the local experience available. But that being said I’ll have to wait and see for the tour experience itself. I’m super excited for this trip with that being said it is going to be reviewed and documented as it’s part of the ASEAN travel initiative. My write up of the whole experience along with review videos would be out. Here’s to hoping for the best because your service could honestly be a diamond to many if it hits the right nodes
Hi Vik, many thanks indeed for your review. We're glad to hear that you enjoyed the trip planning process but do apologise if you felt that our local expert became less responsive or helpful after you'd booked. Hopefully you enjoyed your trip with us just recently - please do get in touch to let us know how it went! We look forward to hearing from you with regards to any future trips that you're planning. All the best, the TravelLocal team.
Hi, VIk! Thank you so much for taking the time to leave us a review, we really appreciate a feedback and its value. We are happy to know that you found the platform a reliable source and that you managed to tailor the itinerary to your liking. The local experience is for sure incredibly amazing and we hope the trip went smoothly, we are looking forward to hearing all about it on our website! We hope you will be in touch with us in the future, we will be here should you need any help with anything. All the best, the TravelLocal team.
We have been able to discuss the sort of trip we wanted, and given helpful suggestions, rather than prescriptive tours or modules.
Hi Susan, thank you for this review! We're glad to hear that you found our tailor-made model fitted in nicely with your holiday plans. All the best, the TravelLocal team.
Hi Susan, thank you very much for your review! We are so happy to know that you found the process of planning your holiday efficient and supportive. We wish you an amazing trip and we will be waiting to hear all about it when you come back, on our website. All the best, the TravelLocal team.
Travel Local were extremely helpful. They put together a wonderful itinary to suit our requirements. Emails were answered in a timely manner.
Very much looking forward to the holiday. If everything runs smoothly I would definately book again in the future with them.
Hi, Jacky! Thank you so much for taking the time to leave us such a lovely review! We do take pride in the efficiency and the support we provide to our clients. We look forward to your feedback once you've returned from your trip to let us know how it all went on the ground as well, which we look forward to publishing on our website. Here is to many more excellent experiences with TravelLocal! All the best, the TravelLocal team.
I am not a natural on-line consumer, and I often find websites an unpredictable hassle. Travelllocal was a very pleasant surprise for me. I was able to input an overview of our needs, and was connected very quickly with a local travel expert in Costa Rica.
Stephanie from Ecole Travel was excellent to deal with. She was prompt, helpful and insightful. In particular, she was attentive to making arrangements that dealt with my wife's health issues. We are looking forward to our trip to Costa Rica and meeeting Stephanie in person as she gets us off to a good start on Day 1 of our trip.
My wife and I have travelled to over 50 countries over the years through a variety of travel suppliers. Travellocal would be the first place we looked in the future.
Hi Alistair, this is so lovely to hear - thank you! We're really pleased to hear that you found our website easy to use in order to connect directly with one of our wonderful local experts in Costa Rica, Stephanie. It's great also to hear that she was able to adapt your itinerary exactly to your needs. Have a fabulous trip when you go, and do tell us all about it! We can't wait to help you with many more travels to come. All the best, the TravelLocal team.
travellocal.com is rated 4.90 based on 401 reviews