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travellocal.com Reviews

4.9 Rating 482 Reviews
98 %
of reviewers recommend travellocal.com
Company Reviews Metrics Info
4.9
Based on 482 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.7 out of 5
Read travellocal.com Reviews

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023
Rikki Glover
travellocal.com 5 star review on 25th June 2020
Marzenna Czubowicz
travellocal.com 5 star review on 25th June 2020
Marzenna Czubowicz
travellocal.com 5 star review on 24th March 2020
Thom And Chris
travellocal.com 5 star review on 10th February 2020
John And Sylvia Cook
travellocal.com 4 star review on 9th February 2020
Esther Eyre
travellocal.com 5 star review on 14th November 2016
Rachel
Anonymous
Anonymous  // 01/01/2019
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Dianne Cabral
Unverified Reviewer
“If I could give zero stars I would. First they messed up my arrival date, had me arriving a day earlier. Got to the hotel, found out that they didn’t change the reservation so they paid for a night I wasn’t even in the country and then the 3rd night of my stay wasn’t booked! When we checked in, our representative Omar, had us sit in the lobby while he sorted out the hotel reservations. Almost an hour later told us all was good he had sorted it out and we would be staying at the hotel for the 3 nights. Day 2. It was wonderful. Had an amazing guide Mahmoud. He picked us up, took us the pyramids and other places and we had a fantastic day. Beautiful clean van to drive us around all day Day 3- we had a scheduled pick up for 6:45am. Going to the desert and Oasis. 6:05 get a message car will be there at 6:15. Told them impossible we weren’t ready and pick up was confirmed the night before for 6:45. Finally a car shows up at 7:15. An old run down car. Omar got questioned by police at the hotel because private cars aren’t allowed in certain areas where tourists are, including hotels. Finally we get going only to now stop again on the side of a busy street and we are told to get out and get into another vehicle. This one was very scary. We opened the door, all the seats, steering wheels, gear shift were all covered in plastic. The vehicles and drivers were not like the day before. They had credentials around their neck and the vehicle was labeled with company logo. We refused to go, it was way too sketchy. Got taken back to the hotel, then it got even worse. Hotel tells us that Omar lied to us, the 3rd night did not get booked ( he told the hotel he would do it but never did). Now we had to pay $700USD to stay. Multiple calls and texts and nothing. Finally they offered me $300USD towards the cancelled day trip and $300USD towards the hotel. (Hotel was $700 a night). One whole day fighting with Sun Pyramid tours and the hotel wanting their money. Day 4. Time to get picked up to go to hotel. Instead of the beautiful big van that picked us up on arrival, we were picked up in the old crappy car from the day before. I paid $3450USD plus another $700USD for the unpaid hotel night) to have 2 full days of private guided tours and 3 nights in the a hotel with pick up to and from the airport. They completely ruined a trip I paid a lot of money for and had dreamed of for so long. Do not use this company!!”
Helpful Report
Posted 1 year ago
Hello Dianne, Thank you very much for your review regarding your trip to Egypt with one of our partners. I am truly sorry for the experience you had during your trip. We have received your review and are investigating it together with our local partner to understand what happened. We have, in the meantime, asked them to contact you directly to handle the comments and would like to reassure you that we will see it through until a satisfactory resolution is found. We will be reaching out to you directly to discuss next steps. Thank you TravelLocal Customer Service Team
Posted 1 year ago
Donna
Verified Reviewer
“Just spent 2 1/2 weeks on the Amalfi coast, arranged by travel local and Dragonfly tours. We had excellent service both before our trip and during it. Tour guides were very knowledgeable and friendly. There was a perfect mix of free time and booked excursions. Our driver was amazing and the hotels were great. It was easy to arrange - it was all good.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I have a trip in less than three weeks to Egypt. I have paid money but can’t get anyone to provide an updated itinerary. I have no idea where we are staying, when our domestic flights are, times we are being picked up. I had a high-level itinerary and was told they couldn’t book the flights until I put money down. I did - now nothing. My travel agent isn’t responding after over a half dozen requests. I reached out to TravelLocal who said that they reached out to the agent- still nothing. They have our money and we don’t know what, if anything, that we have.”
Helpful Report
Posted 1 year ago
Alya Yasmin
Unverified Reviewer
“Travel Local organised the perfect trip of a lifetime to Uzbekistan! The service at the time of booking was very good. During the trip, the local staff arranged all matters very efficiently. Everything ran very smoothly from day to day. The guides at each destination communicated with each other to ensure the coordination and movement from place to place. The hotels especially in Bukhara and Samarkand were amazing. I will be using your services again.”
Helpful Report
Posted 1 year ago
Mrs Karin Rayner
Verified Reviewer
“Through TravelLocal, we got an unforgettable holiday organized in Iceland. Having a UK travel agent was great and gave us peace of mind that the arrangements were all insured and protected (esp with all the Covid uncertainty). It also meant that we got connected with a reputable and sound local agent. The local rep (Saemi from Activity Iceland) had a terrific knowledge of the country, and he took time to understand what we wanted from a holiday and tailor an itinerary that suited us and our teenage boys (15 & 17). He had really good knowledge of the various attractions and the itinerary was well judged wrt timings, i.e. how long we would likely spend at each attraction and how long it would take us to travel between them. The hotels chosen by Saemi worked really well, especially Hotel Kria in Vik which had a games room which our boys enjoyed each evening. Among the many, many highlights of the trip were the horse riding on the black beach, zip-wiring in Vik, the lava show (fascinating!), the boat trips, the amazing scenery including gorgeous waterfalls and of course the fabulous food. The one hiccup we did have on the holiday was dealt with by the local rep, Saemi, brilliantly. We definitely recommend TravelLocal!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Travelled to Uganda with Travel local using adventure committee as the tour operator in Uganda. Had a great time, really well organised and good accommodation all round. Our driver was fantastic, went out of his way to make the trip special and help us see as much as possible. Would highly recommend seeing the mountain gorillas if you can in your life, truly special. Would definitely use travel local again and would recommend adventure committee in Uganda in particular for anyone looking for a fantastic trip.”
Helpful Report
Posted 1 year ago
Diane
Verified Reviewer
“We went to Argentina, (4of us), primarily to Mendoza for wine country, and visited Iguazu Fall, and Buenas Aires as well. Florencia helped us with the itinerary, and everything was wonderful. Extra stars for MENDOZA! We wish we had more time there. What we want you to know is that our guides (the first one was Gabriella, I think, and the second was Fernanda for the second wine tour in Uco valley). They are OUTSTANDING WINE EXPERTS! Fernanda is star, star PLUS! Wow! Gabriella is Star star also! So knowledgeable, and lovely, and the wineries were great choices and the paired lunches fantastic. The locations were magical. Big thanks to them. 🙏🏽🙏🏽🙏🏽 And we got the wine contacts for where to buy these fabulous wines in California. Iguazu is also a magical place. We visited both the Argentine and Brazilian sides. Instead of staying with our arranged tour for the Argentine side, we opted to take a taxi a little bit later. The O2 Hotel staff are SUPER friendly and helpful. They arranged a taxi for us to and from the falls. And, they help with all the paperwork for the Brazilian side. Another day in Iguazu would have been nice. Buenas Aires went well. The Tango show and city tour were very fun. We are not big city people, so after the trip.me portion ended, we were more content to move to the Palermo area to just enjoy the local smaller areas. Florencia, thank you so much. Another great Trip.me adventure. Diane”
Helpful Report
Posted 1 year ago
Karen
Verified Reviewer
“We had never booked any trip through an agency before, but the vision of Travel Local plus the Covid clauses gave us confidence to go ahead. We were not disappointed! The contact with the local tour operator Jetwing Eco Holidays through their portal was easy and quick. The use of local agencies appeals, as they know the country very well and Usiru's arranging of the tour was brilliant. The customer care in arranging our holiday was evident - the trip was really tailored to what we wanted, not a standard tour. The replies were quick and detailed and as travelling during the pandemic isn't the easiest, his list of all the things we had to do with links and a step-by-step guide was one of the best things. Especially since 8 out of 10 travellers at the border were not having their paperwork in order and we just breezed through customs! The entire trip was brilliant - the exact combination of hotels, destinations and time travelled we wanted with a local guide Mahina who was the cherry on the cake with his knowledge and care. The booking and payment process was easy. We had an amazing holiday in Sri Lanka and would use Travel Local again in the future.”
Helpful Report
Posted 2 years ago
Mark H
Verified Reviewer
“Brilliant! Holiday to Mallorca in Sept 21. TravelLocal's local expert Ana put together an itinerary with 4 fab hotels, all different, dotted around the island, recommending each one based on her personal knowledge. She also booked some fab restaurants, one only accessible by boat or walking down a cliff path. It was great being able to communicate with her online via TravelLocal and also by phone a couple of times. Have now booked my next trip with TravelLocal for this summer. Highly recommended.”
Helpful Report
Posted 2 years ago
Caroline
Verified Reviewer
“I began communications with Viraj at Travel Local in November 2021, for a holiday we planned for January 2022. Sadly in the end we were unable to make the trip but the effort Viraj put in to helping me plan our route, advising on issues of accommodation, drivers, etc was extensive and excellent. He has a huge amount of local knowledge, perfect English and was courteous and understanding all the way. If you need a tour operator in Sri Lanka, I can’t imagine you would find better.”
Helpful Report
Posted 2 years ago
Sandra
Verified Reviewer
“Fantastic experience. The trip was very well organised and we got to do all activities planned plus some extra! We would definitely recommend to friends and will use again!”
Helpful Report
Posted 2 years ago
Thomson Aikman
Verified Reviewer
“Travelocal gave us exemplary customer service, accommodating our requests and proposing an itinerary that suited us perfectly. Through multiple delays and rebookings due to COVID, Alessandra supported us and amended our schedule where necessary so that it ran without a hitch. She was always quick to respond and the accommodation she found for us was excellent in nearly all cases. Bookings made by her in restaurants and bars gave us prime seats with the best views. Even though she was affected by a close family death, Alessandra was very professional and made sure we were fully prepared for our imminent departure. The price, although expensive, reflected the excellence of our 3 week stay in Italy.”
Helpful Report
Posted 2 years ago
Hi Thomson, Thank you so much for such a wonderful review. We were so sorry to have to postpone this trip throughout the year due to the pandemic, but are thrilled when you eventually made your trip to Italy, that you had such a fantastic experience. Alessandra is so knowledgeable and passionate about Italy, we're glad she looked after you so well. We look forward to hopefully booking your next trip! Take care, TravelLocal Team
Posted 2 years ago
Ragnhild Nee
Verified Reviewer
“Unfortunately due to Covid, we were unable to travel but the booking procedure, customer service and the refund process were all five star!”
Helpful Report
Posted 2 years ago
Navid Pourghazi
Unverified Reviewer
“We booked a 9 day tour of Kyrgyzstan with Travel Local and it was fantastic in every way.”
Helpful Report
Posted 2 years ago
Jenny M
Unverified Reviewer
“We were delighted with all aspects of the planning for our trip to Indonesia and with our final itinerary which combined tourist attractions, local experiences and a break to visit Indonesian friends. We were due to go in June 2020 but with the onset of Covid accepted the offer to postpone to October 2020, then June 2021 and then September 2021! After much deliberation, we decided we would prefer to cancel and rebook at a later date rather than postpone further. Our request to cancel was agreed within 2 days and a refund received within 12 days. We are keeping our itinerary and will have no hesitation in rebooking with Travel Local and their Indonesian partners Tari Travel once we feel ready to travel. Our thanks to all involved.”
Helpful Report
Posted 2 years ago
Ros Eisen
Unverified Reviewer
“Travel Local are a lovely, small, personal company. They seem to really care about their clients. They put me in touch with an agent they work with, in Brazil, sadly due to Covid I had to cancel this particular trip but I will use them again without a doubt. To potential clients I say, dont hesitate, this is a good company who you can trust.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Travel local really helped us to create a holiday that we had wanted to do; it was tailored to our specific family needs and we were so looking forward to it but then...... Subsequently they were happy to transfer our holiday to 2021 and we were keen to continue and support them and other local businesses but then Peru remained on the red list. Since then, they have supported us through the process, offering to extend the holiday and giving us the option to get a refund which we reluctantly had to take due to change in circumstances. We will definitely use them again as they were so helpful, kept us in the loop and had created such a special holiday that we were sad to have to lose. Thanks to all the team in UK and Peru.”
Helpful Report
Posted 2 years ago
Neal
Verified Reviewer
“It is tough times for travel agencies but I have found travel local to be really efficient, firstly last year providing options to move dates and re-arrange schedules, and then when I could not go this year providing a prompt refund. When the uncertainty ends, and normal times return I will definitely use this company.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Fantastic company to deal with - initial tailor made holiday was so well handled and despite having to postpone and then cancel Safari due to Covid, Travel Local were brilliant. Will be rebooking through them as soon as the pandemic is over.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Kept us posted about options due to Covid situation and then refunded promptly without delay or fuss”
Helpful Report
Posted 2 years ago
travellocal.com is rated 4.9 based on 482 reviews
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