travellocal.com Reviews

4.90 Rating 388 Reviews
99 %
of reviewers recommend travellocal.com
Merchant Metrics
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
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About travellocal.com:

TravelLocal is all about bespoke travel - with a difference.

We help you to create tailor-made holidays your way, with carefully selected local experts based in nearly 50 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

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travellocal.com 5 star review on 24th March 2020
Thom and Chris
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travellocal.com 5 star review on 10th February 2020
John and Sylvia Cook
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travellocal.com 4 star review on 9th February 2020
Esther Eyre
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travellocal.com 5 star review on 14th November 2016
Rachel
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Anonymous
Anonymous  // 01/01/2019
David was brilliant. He listened carefully to my requirements and he has met them perfectly. He was extremely patient with me until we got the itinerary just right. He answered my messages and questions thoroughly and timely. I would happily recommend my experience with you,
Hi Terry

It is lovely to hear that you were impressed by our local partner, David! We always aim to provide a truly tailored experience and it is great that David did this for you. Thank you for your positive comments.

We hope you have a fantastic time on your trip and please let us know how it goes when you return using our website.

Best wishes
the TravelLocal team
I would like to say a bit thank to Mohammad, who professionally assisted me since the first enquire, to the follow ups and a warm call explaining all details and having a big patience with all my questions and itinerary changes!

I will definitely recommend TravelLocal for my overall experience and the website which is so easy to use and give guests a good prospective of the trip.
Hi Giulia

It is wonderful to hear that our local partner, Mohammad, was able to put together an exciting trip for you! We are also pleased that you found the platform easy to use and informative.

We wish you a wonderful experience on your travels and please let us know your thoughts when your return by reviewing us on the website.

Best wishes
the TravelLocal team
Inga suggested an excellent itinerary for my holiday in Armenia. She was very quick and helpful in answering queries and making the bookings. Much better value than booking through well known UK companies. Highly recommended.
Hi Chris,

I trust you are well! Thank you very much for your kind thoughts and words.

We are so pleased to know that organizing your holiday was time-saving and sensible. We wish you a very lovely holiday in Armenia as well, Inga is a star and she will do her best to accommodate you suitably.

Let us know how it all went on our website, upon your return home. We are looking forward to reading your trip story!

All the best,
the TravelLocal team
So far very good. Booked a trip to Costa Rica. Very helpful contact, Mariana, in Costa Rica. Easy process and all questions answered promptly. Accommodation all looks lovely and at a decent price too. Friendly reception at UK office when I rang to pay. Fingers crossed the rest of the trip will be as good!
Hi Vivienne,

Thank you for taking the time to leave us such a lovely review!

We are delighted to hear about your efficient and enjoyable experience so far. Mariana is doing a great job and we are sure you will have an amazing holiday. Not long to go now!

You may tell us all about it, when you come back, on our website.

All the best,
the TravelLocal team
Nga has been extremely helpful incorporating our every request and responding in a speedy manner.

Once we have returned from the trip, I will update my comments to incorporate our experience with travellocal.com.

Kind regards
Shahina
Hi Shahina,

Great to hear from you! Thanks very much for taking the time to leave us a review. We take much pride in Nga and her skills and knowledge and we wish you the most beautiful holiday!
Please do leave us a feedback when you return home, we are looking forward to reading about your journey! You can do so on our website.

All the best, the TravelLocal team.
GREAT job! Tania was wonderful, helpful and so gracious in answering all our questions. And the person who helped with my Visa card (I can't remember her name) was also great.
Hi Dennis,

Thank you very much for leaving us such a lovely review! We are thrilled to know that you enjoyed the process of planning your trip and that you received the necessary help from us.
We look forward to hearing all about your holiday on our website, upon your return home. And here is to many other holidays booked together!

All the best, the TravelLocal team.
Left it quite late to arrange my trip to Cuba, but TravelLocal has been very helpful in sorting-out an itinerary, making suggestions for where to go, how to get there, and what to see. Leaving the arrangements to them has taken a lot of the pressure off, allowing me just to look forward to my holiday.
Hi Victoria,

Thanks very much for your feedback! We love stress-free holiday planning and we are so happy to know that you've had a lovely experience so far.

We are looking forward to reading all about your holiday when you come back home. You can leave us a review then on our website. Here is to beautiful memories and great holidays!

All the best, the TravelLocal team.
Layla was awesome. She was extremely responsive and captured the type of accommodation we were looking for immediately. She couldn't have been more helpful in planning this trip. Really looking forward to making it a reality in March. Thanks Layla!
Hi Sarah,

Thank you so much for taking the time to write to us! That is brilliant! We think Layla is great as well and we know you will have an amazing time away but we are looking forward to hearing from you how it all went. You can leave us a review, when you come back, on our website.

All the best, the TravelLocal team.
Very punctional, fast in reply & custom made feedback.
Hi Els,

Thank you for your feedback! We love sharing efficiency and joy when planning a holiday. We are very glad to hear that you are pleased so far and we look forward to reading more about your experience in Senegal. Have an amazing time away and tell us how it all went when you come back, on our website.

All the best, the TravelLocal team.
Mariana has been an absolute gem.
We changed our plans few times and nothing was too much trouble.
Highly recommend travel local.
Planning was smooth and all our needs was met.

Thank you
N&D
Hi Naghmeh and Daniel,

Glad to hear from you! Nothing should be too much trouble when booking a holiday and we want to make sure all your preferences are met. We take much pride in Mariana and her local knowledge and so, we are wishing you the best time away!
Should you want to tell us how it all went, you can do so on our website upon your return home.

All the best, the TravelLocal team.
Very pleased with the help received to tailor make our itinerary to Cuba
Joanne was very helpful & patient throughout as we kept changing things
Hi Christine,

Thank you very much for taking the time to leave us a review! We are more than happy to know that you enjoyed planning your holiday. We love making the process easy whilst paying attention to the little details.
We trust Joanne did an amazing job so far and we are wishing a beautiful holiday. On our website you can leave a feedback when you come back home. We will be looking forwarding to reading it!

All the best, the TravelLocal team.
Nutan created my itinerary for my trip to India - Rajasthan. She has been very patient, accommodating and super knowledgeable! I have made about dozen changes and asked hundred of questions, since I first submitted my request (when I actually didn't know what to expect!) and she has promptly responded to my questions without any complaints and has sent me revised itineraries, which is now entirely customised for me!. Nutan and her team are super efficient and highly professional. Thank you very much for all your help. I very much look forward to my trip, which is just under 7 weeks!
Hi Deepa, thank you so much for taking the time to share you experience so far with us! We are incredibly passionate about what we do and we love seeing that the platform works at its best. Nutan is indeed awesome and we are sure you will have an amazing time! We look forward to reading your review on our website when you come back. All the best, the TravelTeam.
I have only just found out about TravelLocal and it has been such a pleasant surprise. Wish I had come across them years ago.
Hi, David! Happy 2020! We are so delighted to know that you enjoyed planning your trip with us and are happy with our services so far. Let us know how everything was in Senegal in a post-trip review on our website when you come back. Here is to many other holidays organised together! All the best, the TravelLocal team.
We had an amazing time in beautiful Nicaragua. We love being out in the countryside, and we were certainly off grid for several days. Our accomadation was excellent, drivers and guides superb, especially Hector. We saw very few other tourists, which we loved! Hosts and locals alike made us very welcome, and many thanked us for visiting their country. Any hiccups, such as drivers not turning up on a Saturday, were soon sorted by Lucia from Vapes tours. She also called us every week to check everything was ok for us. Excellent service and value for money. Thank you Lucia from Vapes Tours for organising our amazing trip.
Hi Caroline, thank you for taking the time to leave such a lovely review! We are so happy to know that you enjoyed your holiday and that Lucia was on top of everything. We are looking forward to organising your next holiday! All the best, the TravelLocal team.
Great trip to Cambodia organised by Hanuman Travel. Delivered exactly as promised to the standard expected. Can’t fault them
Hi David, thank you for your lovely review! We are glad to hear that everything went smoothly and according to your expectations. We are very enthusiastic about what we do and we are happy when our vision comes across. All the best, the TravelLocal team.
Shiva and the entire travellocal team were extremely helpful and knowledgeable while helping me arrange my travels in Bhutan. I will definitely use them again when booking my travels around the globe. Fantastic service!
Happy New Year, Joshua! We are thrilled to know that you enjoyed the process of planning your trip and that you received the relevant local help towards organising the itinerary. We wish you an amazing holiday and may there be many others booked together! You can leave as a review when you return home on our website. All the best, the TravelLocal team.
Hi Joshua, thank you so much for leaving us such a lovely review. We are more than happy to know that planning your holiday was smooth and easy. We wish you an amazing holiday in Bhutan and we are looking forward to hearing all about it on our website when you come back! All the best, the TravelLocal team.
Perfect. Superlative. Beyond expectations. Unsurpassed.
These are just some of the words that come to mind to describe our experience with TravelLocal’s agent Viare Travel in our 24 day trip around Brazil.

We have visited almost 60 countries, often using travel providers in the destination country; we know excellent service when we see it, and that was our experience with Viare.

We congratulate Polyana, Nathalia, and team on the level of service they work so hard to achieve. As customers, we felt truly special.

Nathalia took our “wish list “ and developed it into a customized itinerary. All communications (and there were many) were handled promptly and efficiently. No request seemed to be too much.

The trip fell within the budget we had provided.

Our accommodations all pleased us; some elated us!

Any drivers, guides, transfer services contracted by Viare were very reliable and of a good quality. Polyana obviously has chosen well.

The “booking confirmation “ document that we had access to was a very comprehensive guide to our trip, going so far as to even include tips like when you might need motion sickness tablets!

During the trip, through the use of Whatsapp, Polyana and team were with us whenever we needed them.

Most service providers appear good when things are going well; the true measure is how they respond when there is a problem. We had two problems (you don’t travel the world not expecting some hiccups). In the first instance, we can honestly say it would not have been resolved the way it was without Polyana’s guidance. In the second instance, Polyana was so involved she said we could call her in the middle of the night if necessary! (We didn’t, but this will tell you the level of care they provide to their clients.)

We are pretty independent and experienced travelers, but any requests made to Viare during the trip were handled with seeming ease (better known as hard work on their end).

We are so thankful we discovered TravelLocal, and got to use Viare for our Brazil trip. We have been spoiled; we have seen perfection of service.

We can not recommend Viare highly enough!!! There is no need for a reader of this review to look further!!!
Hi Eric, thank you so much for taking your time to write such beautiful words about your trip! We are very proud and grateful for being able to offer the opportunity of connecting passionate travelers like you with the amazing local teams. We know they know the best and it is great that we can facilitate authentic experiences.
We are glad the process of planning your holiday was efficient and enjoyable, there is nothing more stressful that putting together the perfect itinerary sometimes!
Thank you again for writing such a detailed review, it is brilliant to learn that tricky situations were handled in the best way possible.
All the best, the TravelLocal team.
Excellent customer service, extremely quick responses and very helpful.
Only issue was a few times things disappeared off the itinerary when a new version was created, this led to needing to triple check things in case something else had gone!
Hello, many thanks for taking the time to leave us a review! We're very glad to hear that you found our services helpful, but do apologise that you faced a few problems with new itinerary versions missing previous details. We're looking into this with our local partners in your destination and will see how this can be rectified moving forward. You can see their post-trip reviews on our website if you're interested - as you'll see, our clients have a wonderful time out in Sri Lanka with them. All the best, the TravelLocal team.
Very fast turn around and great service. they've produced an amazing itinerary for us as a very reasonable price. So far 5 star :)
Hi Lynn, thank you very much for this lovely review - we're very pleased to hear it! All the best, the TravelLocal team
My wife and I are pleased by and impressed with the quality and promptness of the Travel Local's assistance with planning our holiday in India. We have worked with other travel companies, but no other has matched Travel Local's performance. Although, we have not yet begun our holiday, our review our itinerary suggests that we will get much for more our money, regarding the star rating of our accommodations and the care taken in selecting our activities.
Hi, John! Thank you for taking the time to leave us a review! We are delighted to know that the experience of planning your trip proved efficiency and quality. Shilpi is amazing and we are sure you will have a great holiday! Let us know how it well went on our website when you return home! All the best, the TravelLocal team.
travellocal.com is rated 4.90 based on 388 reviews