4.9 Rating 436 Reviews
99 %
of reviewers recommend
Based on 436 reviews
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
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TravelLocal is all about bespoke travel - with a difference.

We help you to create tailor-made holidays your way, with carefully selected local experts based in nearly 50 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

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Please note that we may share your email with the company to verify your order. 5 star review on 25th June 2020
Marzenna Czubowicz 5 star review on 25th June 2020
Marzenna Czubowicz 5 star review on 24th March 2020
Thom And Chris 5 star review on 10th February 2020
John And Sylvia Cook 4 star review on 9th February 2020
Esther Eyre 5 star review on 14th November 2016
Anonymous  // 01/01/2019
Excellent service from TravelLocal throughout, and would not hesitate to use their service and guidance again. We are 3 adults, with intention to travel round Peru, culminating in the Inca Trail. TravelLocal’s advisor in Peru (Chaska Tours) listened to our requirements of what we did, and did not, want, and put an itinerary together which suited us exactly, and selected accommodation which we were very pleased with and good value. Our communication to TravelLocal was always replied to quickly and helpfully. Highly recommend
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Hi Irene, many thanks indeed for this lovely review! It is a huge shame that your trip could not go ahead this year, but we'd love to hear from you again to rearrange in due course. All the best, the TravelLocal team.
I arranged two trips with TravelLocal/Tonkin Travel in the South and North of Vietnam and I have been blown away by their responsiveness, level of service and overall professionalism. I must have made well over a dozen tweaks and changes, but Dzung, our local rep, remained friendly efficient, fast and accommodating every step of the way, curating a perfect custom-built trip for us. This is the first time we have ever gone for an arranged tour and so far (not going on the trip until next year) the experience has been more than positive. On this basis alone I would highly recommend TravelLocal.
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Hi Sean, thank you so much for this fabulous review! Our local experts really are the stars of the show, and Dzung in Vietnam will be thrilled to hear that you were so pleased with the trip planning process. We hope you are looking forward to your travels next year! All the best, the TravelLocal team
Very professional service. Also full and very fast refund for cancelled holidays ( corona virus). This is the company one can trust. I will rebook with them as soon as we will be able to travel again.
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Hi Iwona, thank you for taking the time to leave us this lovely review. It's such a shame that this latest trip had to be cancelled, but we'll look forward to hearing from you again in the future! All the best, the TravelLocal team
We are in the unfortunate position of having had to cancel our trip to China due to Covid 19. We’ve heard all sorts of horror stories about travel companies in the past few weeks, none of which reflected our experience with Travel Local. Once it was obvious things were not good in China, both Travel Local and our local Chinese agent got in touch with us and gave us the option to cancel or postpone our booking. We decided to cancel as we are in an older age group and didn’t know how long we’d have to shield. Once we’d decided this, our refund was dealt with quickly and efficiently. Prior to this, Leo our agent in China, had done a magnificent job as sadly we’d already delayed our journey once before due to personal circumstances. Once again, there was a ‘ no trouble’ attitude and all was sorted out in next to no time. We had great service from everyone.
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Hello, thank you very much for this kind review. We're really glad to hear that you had a good booking, and sadly cancellation, experience with us, and hope to hear from you in the future for the next trip. The team in China will be there waiting for you! All the best, the TravelLocal team.
Great and very reliable company, I was travelling with my family including teenage daughter through China couple of years ago and had the very good time with my trip being made easy and problem less. All the local guides were very helpful, attentive and caring. We had a great time. All transfers were well organized and even we had some flight cancelations they were quickly replaced with the new flights only couple of hours delayed. Doing it on our own would not be as easy I am sure. We were going to travel again this April to Uzbekistan and Tajikistan but unfortunately our trip had to be cancelled due to corona virus pandemic. All money has been refunded to us a week after we suppose to travel so in the current situation, I would say this was really reassuring. Just to add we were waiting for the flights refund from another company for over 2 months! I would recommend them with no hesitation and will be travelling with them again as soon as it would be possible and our finances would permit. 5 star review on 25th June 2020 5 star review on 25th June 2020
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Hi Marzenna, good to hear from you and thank you for this lovely review with some fond memories of your time in China! It's such a shame that your trip to Uzbekistan and Tajikistan couldn't happen this time, but we'll look forward to helping you with the next big trip once we can all travel once more. All the best, the TravelLocal team.
Excellent customer service Having had an excellent trip to Jordan in November 2019 with TravelLocal we booked to go to Peru with them, pre Corona Virus. Unfortunately as our travel date was during lockdown it had to be cancelled. We were kept informed in the run up to our departure date and received a full refund 2 days BEFORE our travel date. No hassle no arguments no need to do an insurance claim. Can't wait to use them again
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Hi Gail, thank you for this lovely review! It's a shame that this latest trip to Peru with us could not happen in the end but we're glad that you were happy with the service given the difficult situation. We'll look forward to hearing from you again once we can all travel once more. All the best, the TravelLocal team
Travel Local is a brilliant company to deal with. They organised a wonderful trip to Costa Rica for us which unfortunately we couldn't take due to Covid 19. We wouldn't hesitate to use them again when we are able to travel. The staff are very friendly and helpful and eventually we received a full refund for our trip. Good luck to everyone in the business, I hope you will soon be back to normal!
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Hi Dot, thank you so much for this lovely review! We're glad to hear that you wouldn't hesitate in coming back to us for any future trips, and that you were pleased with your experience. It is a huge shame that you couldn't make it to Costa Rica this time. Many thanks for your best wishes also! The TravelLocal team
Just wanted to say a big thank you to TravelLocal. We went to Costa Rica in March and the Coronavirus pandemic was declared whilst we were away. One amazing week of holiday before then. Excellent guides. Excellent travel arrangements. Superb support from TravelLocal in the second week when the FCO told us to return to the UK. Great communication and a real feeling of being looked out for by the company whilst away and after our return. Will definitely recommend them to friends and family.
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Hi Patrick, many thanks for taking the time to leave us a review! We're really pleased you managed to enjoy at least the first week of your trip, and that we were able to help get you home once international borders started closing around us. It means a lot that you'll also recommend us to your friends and family. Take care and we'll look forward to hearing from you again in the future! All the best, the TravelLocal team
At this time, probably few people are thinking of travel, but I wanted to mention that Travellocal did a fine job of planning our 6-day trip to Ethiopia. Tania was very helpful and worked with me to plan the trip taking into account my time constraints. I would highly recommend them in the future.
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Hi Malcolm Thank you very much for your review. We appreciate you taking the time to provide this feedback and it is great to hear that Tania was able to help you with your plan to visit Ethiopia! Kind regards TravelLocal Team
Our two week trip in Bhutan was a dream come true. The preparation time and organisation was very smooth and I received all required information on time with full details. The program there was just perfect and exactly what we were looking for. We were extremely lucky to spend the time with Sangjay and Ram, our guide and driver. We had a great connection straight away and felt comfortable at all times. We called ourselves: 'the four friends', a famous Bhutanese Buddhist tale. Both were very caring, helpful, knowledgable as well as very funny. I truly thank them for making our trip unforgettable!!!! We will be back in 2 years, that'a a promise! MERCI BEAUCOUP from Marc & Brigitta from Paris
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Hi Marc and Brigitta Thank you so much for posting such a lovely review of your time in Bhutan. It is wonderful to hear how much you enjoyed the trip and that you created a bond with the local guide and driver. It is such a special country! We look forward to being able to help you with your next trip. Best wishes TravelLocal Team
Worked through Travellocal for a trip to Morocco. Could not have had a better experience. Connected me with their local representative and we worked out exactly the type of trip my wife and I were looking for. Once we arrived in Morocco everything went exactly as planned - until CoronaVirus interrupted our travels. Then is when both their local prime and Travellocal really stepped up and helped us. Could not have asked for better support than what we got from them. Being stuck in a foreign country is never a good thing but they worked together to ensure we were well taken care of. Plus they kept us updated on the overall situation in Morocco as it evolved. We eventually got out via a US Govt evacuation. Just cannot say enough the overall experience with the Travellocal team and the local Orian Travel group we were working directly with. If the Morocco experience is any indication of their overall quality of service will be using them for future travels to countries they cover. Thanks to Hamza and Emily for your great support!
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Hello P. Davis, Many thanks for taking some of the time to leave us such a beautiful review! We are very joyful we were supportive of you during these times and we thank you for your resilience and understanding. Here is to many other amazing future holidays together! All the best, The TravelLocal Team
Thank you so much to all the dedicated staff at TravelLocal, especially Hayley and Jose (Zaia Colombia), who moved huge obstacles to get us home from Colombia last week. They were unfailingly professional, communicative and attentive with each setback and kept us in regular contact until they finally got us home. This was our first experience with TravelLocal and we enjoyed such a great personal service throughout our time in Colombia. From the early days of planning our month in Colombia, way back in August, until now, we enjoyed great recommendations, lots of fantastic ideas and suggestions to tailor the trip to our needs. Despite having to head home early, we have no hesitation in recommendating this company and completing our journey next Spring. Thank you all!! 5 star review on 24th March 2020
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Hi Thom and Chris, Thank you ever so much for taking the time to write us such kind words. We really appreciate it! We are delighted that you are now back home safe and that you had a great experience overall. Here is to many other holiday together! All the best, The TravelLocal Team
I have just booked a trip to Indonesia for next year. The process was both personal and effortless. Travel Local's agent in the country listened to my brief and responded quickly and appropriately giving me the perfect itinerary for a good price. I would thoroughly recommend Travel Local
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Hi Sally, Thank you very much for your lovely words and for booking your holiday with us! We are very happy you enjoyed the process of planning the trip and we are sure our amazing Evy in Indonesia will make sure you have the best time there. We will be looking forward to hearing about it when you come back home. You will be able to leave us a review then on our website. All the best, The TravelLocal Team
So pleased with our itinerary that Sophie has drawn up for us in Georgia. We are looking forward to our second trip with Travellocal. Thank you for all the hard work!
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Hi Paul, Many thanks for taking the time to leave us a review. We are very happy to hear that you enjoyed planning your holiday with us and we know our great partner, Sophie, will ensure you have an amazing time in Georgia. We would be thrilled to read your review after the trip, on our website. Here is to many other holidays together! All the best, The TravelLocal Team
I think you need to ask for a more comprehensive profile and clients interests. Otherwise responded well to all requests.
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Hi Douglas, Thank you very much for your review, we really appreciate it. We are constantly taking on any constructive feedback, applying it in our overall development. We hope you will have the best time on your holiday and we will be looking forward to hearing all bout it when you come back home. You may leave us a review then on our website. All the best, The TravelLocal Team
Customer service was excellent. It was good value and when one member of the group couldn't go, the organisers did their best and refunded his share of the tour cost.
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Hi Amar, Thank you for sharing your feedback with us. We are glad you have had a positive experience so far. We are here for any support you might need! All the best, The TravelLocal Team
Very friendly, custom made, and always prepared to find solutions to problems and offer alternatives. Recommended!
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I do not know as yet if we got value for money - we go to Brazil in July. I must report that I found the whole process of itinerary searching and booking to be absolutely first class. We are pretty particular, but have nothing, nothing at all, but praise for the whole experience. The web site was very helpful. Nath, our Brazilian co-ordinator (etc.) was terrific: always available, full of ideas, patient and super courteous. we are all set thanks to her. We use other sites (VRBO/Airb/Expedia/homestogo) but feel we have now found a gem. Regards James and Trish
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Hi James and Trish, Thank you very much for taking the time to leave us such a beautiful review. We are glad you enjoyed the experience so far and we are sure you will have an amazing time away! We will be looking forward to hearing all about it upon your return home when you may leave us a review on our website. All the best, The TravelLocal Team
Being the lead member of a group of five for a tour of Sri Lanka, I made the booking at a price which was great value for the tour. Yet, the personal service provided by Shernela through the online messaging service was first rate as she kept me updated on the arrangements of the tour throughout. Unfortunately, I had to drop out of the group because my brother suffered a massive heart attack and ended up in the ICU. As I telephoned to cancel my part of the tour, I was very humbled by the compassion and humanity of Hayley Lewis, the Customer Experience Executive at Bristol. Her emails were written with such care and consideration. In my view, she excelled her role many times over. She took immediate action to recuperate as much refund for me as possible in collaboration with Shernela from the suppliers in Sri Lanka. Due to the excellent care, compassion and support that I have received from these members of staff, I shall recommend Travel Local to everyone I know. I am grateful for the excellent service is a gross understatement of how I feel.
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Hi Jagtar, Thank you ever so much for your kind and honest words. We are glad that you enjoyed planning your holiday with us and we hope that the other companions have had the best time away. You have our dearest sympathy and we would like you to know that you and our family are in our prayers and we wish you strength through these times. May we have the opportunity of crossing paths again the future! All the best, The TravelLocal Team
Wonderful company, it’s great that the locals plan your holiday as you get to see the culture as it should be. David and Carmen in the Mexico office have been fantastic in sorting out our holiday.
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Hi Karen, Thank you very much for your kind words. We are very happy that you enjoyed planning your trip with us. We believe in authentic experiences and we hope you will have an amazing time on your holiday where our great partners in Mexico will take care of you. You may tell us how it all went, on our website, upon your return home. We will be looking forward to hearing all about it! All the best, The TravelLocal Team is rated 4.91 based on 436 reviews