travellocal.com Reviews

4.91 Rating 325 Reviews
100 %
of reviewers recommend travellocal.com
Merchant Metrics
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
6 - 12 Hours
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About travellocal.com:

TravelLocal is all about bespoke travel - with a difference.

We help you to create tailor-made holidays your way, with carefully selected local experts based in nearly 50 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

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Highly responsive - quick and efficient. Holidays tailored to our requirements, using local knowledge and market experience. Brave enough to say 'No' when we asked for something impractical. First, second and third impressions all good.
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We love Travellocal and recommend them to all our friends! We have used their services for several trips in many parts of the world and appreciate their connections to local agencies. We have always been impressed and delighted with the results!
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First time user but great experience so will certainly use for future trips. I like the concept and reality of being able to research, fine tune and book a trip with a local travel operator using a UK based company.
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Hi Simon, thank you very much for taking the time to leave us a lovely review! It's great to hear that you enjoyed the concept - we hope you have an incredible trip and look forward to hearing all about it when you return! All the best, the TravelLocal team.
Please beware, that the UK office plays no involvement in assiting with the planning or arrangements, and you are left dealing with in my case an agent in Sri Lanka. Who when it became apparent that i was not happy with his recommendations that i paid for entrance fees and arranged tours myself otherwise he would charge commision and having asked that he cancel my enquiry sent a lenghty rant culminating in the following ''So Stephen, with all the respect to you sir, in my opinion, it is not that we did not understand your requirement, but we were given different requirements at different times by you. But I must say that we love that. Because, we are here to plan your trip with expert local knowledge and suggestions. So we did all these in good heart and with a passion.'' The UK office was contacted for comment with no reply. Your choice.
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Hello Steve, I'm sorry that your conversation with our local partner in Sri Lanka didn't go smoothly and that you did not book your holiday with us - we pride ourselves on putting travellers directly in touch with people in the destination they want to visit, as we feel that they are absolutely the best people to help you plan your trip.
Their advice is always made with customers' best interests at heart, and any bluntness will be from an intent to be clear and useful in their communications.
We in the TravelLocal team are proud of the goodwill and reputation we have built with customers through taking all feedback seriously, and we are very active in trying to resolve any issues which do occur.
We would be delighted to hear from you in future if you choose to give TravelLocal another go.
All the best, the TravelLocal team.
We were very impressed with the speed of responses from our first initial enquiry through to the final itinerary. All our queries were answered promptly and clearly. The local agent in Brazil was helpful, efficient and knowledgeable. She has produced for us what seems like an exciting and interesting trip with a good mix of culture, activity and local experiences. I would highly recommend using the company. In fact, I have already done so!
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Hi, thank you for this lovely review and recommending us - we really appreciate it! It’s fantastic to know how wonderful the service has been from our amazing partners in Brazil. They are so passionate about sharing their diverse country with visitors and it certainly sounds like they’ve crafted your bespoke itinerary to include a real variety of experiences. We wish you a truly wonderful trip. Please let us know how it goes. All the best, the TravelLocal team.
Wonderful support and service specially when I got in a muddle
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Hi Jocelyn, thank you for your kind words - we really appreciate it! Do continue to go back and forth with the lovely Sophie in Tbilisi should you have any questions between now and your trip. We wish you a fantastic time in Georgia, you will have to let us know how you get on! All the best, the TravelLocal team
I found Travel local excellent to deal with they are very efficient and take in all your suggestions, a deliver you the holiday you want, brilliant
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Hi Trina, thank you for your lovely review! It's great to hear you've got the holiday you wanted and we can't wait to hear all about it after you've travelled! All the best, the TravelLocal team.
So far so good! Travel Local, via their local experts have put together a trip that, hopefully, will be perfect. Their contact in Tashkent has been endlessly patient as I tweaked the itinerary bit by bit and has always responded promptly. I try to travel responsibly and like to know I’m benefitting the country I’m visiting. I have been looking for a tour to Uzbekistan for some time that visited all the place I wanted to see. I found a couple of foreign companies whose itinerary was almost right but worried about the security of my payments, and a UK company who could only offer a tour on specified dates - not the ones I wanted. This company answers everything, local organisation but the comfort of knowing my payment is secure and dates and a tour to suit me exactly (and compared to other tours I’ve looked at, at a very reasonable price) - what a great concept. I am very much looking forward to my visit and trust that the tour will be every bit as good as my initial experiences with this company have been.
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Hi Trish, thank you for your amazing review! We're really glad to hear we ticked all the boxes and that you found exactly what you were looking for! We hope you have an incredible trip and look forward to hearing about it when you return. All the best, the TravelLocal team.
I booked holidays to Bhutan. I changed my ideas, asked thousand questions and wasn’t the easiest client. Every time I got a fast answer, program of this holidays was changed to please me and I am more than happy. I will tell you how it goes after my trip. For now - very good experience.
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Hi Iwona, thank you for your lovely review! It's great to hear that the team in Bhutan were able to accommodate all of your needs and were so efficient in doing so. We can't wait to hear about your travels when you return! All the best, the TravelLocal team.
I have been on one tour with Travel Local and have booked another. I really like the ethical value of the company, in ensuring that destination populations truly benefit from tourist monies i. e. most of it stays 'local'. Our tour operator took the time and listened to our wishes and used their expertise and local knowledge to give us a great individual experience in Costa Rica, with us all the way by email. We were even met once in Country and given a kind gift. The UK arm also checked that we were happy and being looked after. What a great service. Our next tour looks magnificent and I can't wait to go. Kind regards Caroline
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Hi Caroline, thank you very much for taking the time to leave us such a lovely review. We're really pleased to hear that your trip to Costa Rica with us was such a success. The team there are fantastic. Do let us know how the Namibia trip goes as well! All the best, the TravelLocal team
We knew we wanted to go to Costa Rica but didn't want the stress of self-drive or the restrictions of an organised tour holiday so when I found travellocal.com it seemed like the perfect solution. I sent an email specifying our approximate dates, budget and places we hoped to visit and activities we wanted to do and got a speedy reply from Soledad with a suggested itinerary. We made a couple of changes via back and forth email then once we were happy we were able to just book and start getting things underway. It all went really smoothly and it was great to be able to ask lots of questions and to tailor-make the holiday we wanted. We're really looking forward to it!
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Hi Teresa, thank you for your very kind review! We are so pleased that you like the flexibility our tailor-made tours offer and the simplicity of the planning process. Soledad is fantastic and enjoys sharing her country with visitors, we know that you will love your time in Costa Rica! Ahead of your trip you may be interested to read what our customers have said about their experience - www.travellocal.com/countries/costa-rica/reviews. We look forward to hearing about our trip upon your return. All the best, the TravelLocal team.
From my first browse of the very easy to navigate website, then on to my enquiry for a trip to South Africa, the production of the final tailor made itinerary, all the time talking to Nikki in Cape Town, tweaking it so it matches my thoughts and her local knowledge and advice to produce my dream trip. The itinerary itself is so detailed that it has filled me with so much enthusiasm for this upcoming holiday.
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Hi Sue, thank you so much for leaving us this lovely review! We're thrilled to hear that you've had such a good trip planning and booking experience thanks to our wonderful local experts out in South Africa. Have the most amazing trip when you go - we'll look forward to hearing all about it! All the best, the TravelLocal team.
Very intuitive website followed by extremely efficient responses.
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Hi Jane, thank you for your review! We're really glad to hear that you found the website easy to use, and that our local expert out in Jordan was helpful and prompt in his replies. We hope you have a wonderful trip! All the best, the TravelLocal team
First time using Travel Local and found the team very good communicators, not only getting back to you on questions but listening to what you are looking for in your holiday and making sure they personalise the trip to meet those aspirations. Looking forward to the holiday!!
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Hi Adam, thank you for your review! We're so pleased to hear that you felt your requirements were listened to and considered when putting together your tailor-made trip. Have a wonderful time on your trip! All the best, the TravelLocal team.
My wife and I just completed another excellent bespoke trip organised by Travel Local, this time we spent a week in Armenia. We decided to go at short notice, so had little time to research the country, but we asked the travel local Armenian team to tailor the "Around Yerevan" trip to include more focus on wine tasting, and the itinerary they proposed was excellent. Meet & greet was seamless, and we met our fantastic guide Eva, who really made the trip special for us. Our vehicle and driver were both excellent. Each day was action packed, and had lots of variety, but there was always time to enjoy a lunch or a glass of wine. Highlights included visiting the cave where the worlds oldest known winery was discovered, and the pottery vessels in which the residue of the local grape variety, Areni, was found....followed by a tour of local wineries which vinify the modern Areni grape. We also climbed Armenias 3rd highest mountain, this involved a 4 x 4 driver who was able to get us 'quite close to the ascent, and great guiding by Eva, who is also a qualified Mountain guide. Amazingly, my Football team, Wolves, were drawn to play a Europa League cup tie, on one of the nights we happened to be in Yerevan...we asked Inga from the office to secure tickets for us....which took some effort since the game was a sellout, but she got 2 superb tickets next to the directors box at face-ticket value....this is a classic example of where TravelLocal go the extra mile to ensure the perfect trip. We thank travel local for doing the usual excellent job.
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Hi Dianne and Steve. Wow, thank you for this amazing review, what can we say!? It was so lovely to welcome you back to our TravelLocal platform after your first trip to Uzbekistan. Inga was delighted to plan your trip and particularly enjoyed putting together such an action packed itinerary, which still allowed plenty of time to enjoy a glass of wine! What an amazing experience to watch your football team in Armenia, Inga and all of our local experts really will go the extra mile to ensure your time in their country is a once in a lifetime experience. Thanks again for taking the time to share these lovely words. We can’t wait to help plan your next adventure! All the best, the TravelLocal Team.
Great team work between Travel local and Sri Lanka Expeditions. Great support and a lot of patience pulling my perfect itinerary together!
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Hi Stephen, thank you so much for this lovely review. We're thrilled to hear that you've enjoyed our service so far and look forward to hearing how your trip goes! All the best, the TravelLocal team.
Pre-booking advice both from Head Office and the Local adviser has been prompt and helpful, resulting in booking holiday to Jordan for ourselves and 4 friends. Omens good for actual trip next year!
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Hi Christine, many thanks for taking the time to leave us a review! We're really glad to hear you enjoyed the holiday planning and booking process. We trust you're looking forward to your trip next year and please just get in touch if we can assist with anything further in the meantime. All the best, the TravelLocal team
Kristtina has been amazing helping me to plan our Peruvian and Amazon trip. I gave her a broad list of likes/requirements and she came back with a great itinerary which ticks all of the boxes. She has been quick to respond and clear and comprehensive in her explanations. So excited to go on this now tailor made trip!
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I have not been on my trip yet, but the booking process so far has been amazing! The website is super easy to use and their model is very transparent. I have spoken on the phone to Travel Local staff, who were super friendly and very helpful and the local company in Sri Lanka have been brilliant as well. I am a very experienced traveler and although I have not been on the trip yet, if it lives up to the itinerary, their prices are very competitive.
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Hi Fraser, many thanks indeed for taking the time to leave us a review! We're thrilled to hear that you've enjoyed every part of your trip planning process, from dealing with our excellent local partners out in Sri Lanka, to contacting us here in the TravelLocal UK office, to the website and the value for money that you get by booking your trip through us! Have a wonderful time in Sri Lanka and we'll look forward to hearing all about it. All the best, the TravelLocal team.
Very helpful throughout the process
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Hello, thank you for leaving us a review! We're glad you found the trip planning and booking process to be helpful. Have a great trip! All the best, the TravelLocal team.
travellocal.com is rated 4.91 based on 325 reviews