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travellocal.com Reviews

4.9 Rating 483 Reviews
98 %
of reviewers recommend travellocal.com
Company Reviews Metrics Info
4.9
Based on 483 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.7 out of 5
Read travellocal.com Reviews

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023
Rikki Glover
travellocal.com 5 star review on 25th June 2020
Marzenna Czubowicz
travellocal.com 5 star review on 25th June 2020
Marzenna Czubowicz
travellocal.com 5 star review on 24th March 2020
Thom And Chris
travellocal.com 5 star review on 10th February 2020
John And Sylvia Cook
travellocal.com 4 star review on 9th February 2020
Esther Eyre
travellocal.com 5 star review on 14th November 2016
Rachel
Anonymous
Anonymous  // 01/01/2019
Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Stephanie
Verified Buyer
“Travel Local put us in touch with Southern Africa 360 to plan our trip to Botswana. It was truly amazing experience and Nikki was instrumental in putting it together. When we told other guides and agents in Botswana and other countries about our trip, we were constantly told we got to see the "gems" of the country. It was so amazing, our friends and families have asked for our itinerary for future planning! Nikki also assisted with coordinating flights, even though we had booked them independently, as navigating some of those Southern African airlines can be tricky. The entire process was so easy and she made sure to accommodate us when our plans changed--for example, we had independently booked a black rhino safari on our last day at Victoria Falls, which meant we would have to miss our originally scheduled morning transfer from Zimbabwe to Zambia--Nikki made sure our transfer was changed to the evening and we were able to enjoy our safari and safely make the land transfer into Zambia. The guides she picked were incredibly helpful at assisting us with all of the border crossings we made, from Botswana into Zimbabwe, and then on to Zambia. Many things could go wrong during this trip but they were all handled with efficiency. This is my fourth time using Travel Local and they are by far my favorite travel agency, since they put me in touch with local agencies who are really specialists in the area they are from. I also like contributing to the local economies. I can't say enough good things about Travel Local and their associates. I've never had a bad experience and look forward to planning my next trip to Thailand with them!”
Helpful Report
Posted 8 months ago
Anonymous
Unverified Reviewer
“I contacted travel local, and they asked me how many locations that we wanted to stay and asked what price point I was looking for. It was such an easy trip to book. We went to Costa Rica. Every detail was taken care of. They emailed back and forth and to make sure to get my exact flight and my private transfer driver was waiting when I arrived at the airport. We got shared or private transportation for 8 days and our driver was only late one time by 15 minutes. Otherwise, he was there early every transfer. The hotels were really nice and the tours were phenomenal. I will be contacting travel local again to help me with my vacations. It was only about $400 more than if I had booked everything myself and had the stress of trying to rent a car and drive. It was very stress-free by using travel local.”
Helpful Report
Posted 9 months ago
Briggette Cherry
Verified Reviewer
“I had a dream trip of a lifetime in Greece with coordinated by Vangelis From start to finish this was a a dream come true. All of the accommodations were were 5-start. The tours were spectacular. Every single details was thought out and perfectly executed from transportation to ferry rides. I couldn't have asked for a more perfect vacation. I'm still floating on a high. Vangelis is a class-act. Thank you again”
Helpful Report
Posted 11 months ago
Caroline O
Verified Reviewer
“Visited Costa Rica in January. What a truly amazing holiday!! The whole trip was so well organised, I can honestly say this exceeded my expectations. I would definitely recommend Travel Local, and hope to return to Costa Rica soon!”
Helpful Report
Posted 1 year ago
Serge Birbrair
Unverified Reviewer
“People write to you when they have a problem. This is not my case. I write because we fell in love with Jordan, thanks to our guide from Amman Emad Fraihat. He showed us the best Jordan has to offer. We learned a lot about rich Jordanian history and culture, the intricacies and interactions of 3 major religions and we went home enlightened with new knowledge because we had an excellent guide. I appreciate your efforts in keeping tourists of kingdom happy, many thanks from the bottom of my heart!”
Helpful Report
Posted 1 year ago
Jo Soddy
Verified Buyer
“We booked our family honeymoon to Morocco with Travel Local and had the best holiday ever! The communication with our ground agent was so smooth. From the moment of planning our dream trip, to when we arrived in Marrakesh and then trhoughout our travels and at different destinations, we felt well looked after. We even got a call from the ground agent whilst we were staying in the mountains to say that they had called the next days driver to pick us up a little later so we could make the most of the morning in the mountains. Nice touches. The excursions and activities were spot on and our family favourite was definitely the cooking course in Marrakech, but then of course the Camel ride in the desert was pretty hard to beat too! We would recommend Travel Local to all our friends without hesitation. Thank you.”
Helpful Report
Posted 1 year ago
Helen Crawford
Verified Buyer
“We've just booked our trip to Sri Lanka - the whole process was seamless from start to finish. Really friendly and helpful team. So excited to have a tailor-made holiday just for us.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent organisation, the trip was very smooth. Activities and hotel, were excellent. I would return to marocco with travel local in a heartbeat.”
Helpful Report
Posted 1 year ago
Rikki Glover
Verified Buyer
“My TravelLocal experience was exceptional from start to finish. I worked with the team in Bristol and the local team in Peru - together we created a trip of a lifetime! Every journey, guide, excursion, and hotel on the trip far exceeded my expectations and I would, without hesitation, recommend TravelLocal to everyone I know (I do almost daily!). I can't wait to use them again.”
travellocal.com 5 star review on 6th February 2023
Helpful Report
Posted 1 year ago
Sam Mitchell
Verified Buyer
“First-time user: Exceptional service, from start to finish. They curated an incredible itinerary for our Vietnam trip. By far the best customer experience I have ever had with a Travel Agent, I am a raving fan and will be recommending them to everyone who will listen!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Please date the reviews. They are pretty meaningless without dates. We have travelled with you to Uzbekistan, Georgia and Ethiopia and are now hoping to get travelling again. Teresa Saunders”
Helpful Report
Posted 1 year ago
Ann
Verified Reviewer
“Using this platform made our traveling around Argentina super easy. Transportation and all accommodations were set up ahead of time and didn’t have to worry about any planning. It was a great experience and wonderful way to travel to multiple cities and countries worry-free.  Lujan helped create a wonderful itinerary based off what we were interested in doing and timeline. We also worked with Antonella after the itinerary was created who communicated frequently and was able to answer any question along the way. Both woman provided fantastic services and were quick to respond. They had exceptional customer service.”
Helpful Report
Posted 1 year ago
Caitlin
Verified Reviewer
“Great experience with TravelLocal! We had an absolutely AMAZING trip. Everything, from start to finish, was absolutely perfect. Everything from our fantastic driver to the off the beaten path guest houses run by wonderful families, we could not have asked for a better trip. It was magical. I cannot recommend Kamal enough.”
Helpful Report
Posted 1 year ago
Angela
Verified Reviewer
“Egypt is the best destination. This was our second trip to this amazing country and we enjoyed it as much as our 1st trip. Our guide looked after us very well and even contacted our previous tour guide on our behalf. We felt very safe at all times and hope to return when the new museum opens”
Helpful Report
Posted 1 year ago
Maxine
Verified Reviewer
“Excellent trip and experience! Mohamed was just the best guide I could've asked for. Friendly, funny, filled without knowledge and the thrill to share it, he truly contributed into making me having the best holiday I hoped for, and realise my childhood dream by discovering Egypt and all its wonders. I will be back someday, and I truly hope I'll be able to see him again!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“The Travel Local platform was easy to navigate. Lise was wonderful to work with. She was organized and knowledgeable. Lise's responses were timely using the Travel Local site. She made sure all our paper work was easy to understand which guided us everyday. We met on a Zoom call and it was delightful. Unfortunately, during our trip to the Christmas Markets in France, we experienced a medical emergency. Lise helped us the entire time, especially due to language barrier. She rearranged all that was necessary to make sure we were safe and could return home for medical treatment. I know Lise went above and beyond the call of duty. She really showed us much compassion during this time. I highly recommend Travel Local with Lise.”
Helpful Report
Posted 1 year ago
Donna
Verified Reviewer
“Just spent 2 1/2 weeks on the Amalfi coast, arranged by travel local and Dragonfly tours. We had excellent service both before our trip and during it. Tour guides were very knowledgeable and friendly. There was a perfect mix of free time and booked excursions. Our driver was amazing and the hotels were great. It was easy to arrange - it was all good.”
Helpful Report
Posted 1 year ago
Alya Yasmin
Unverified Reviewer
“Travel Local organised the perfect trip of a lifetime to Uzbekistan! The service at the time of booking was very good. During the trip, the local staff arranged all matters very efficiently. Everything ran very smoothly from day to day. The guides at each destination communicated with each other to ensure the coordination and movement from place to place. The hotels especially in Bukhara and Samarkand were amazing. I will be using your services again.”
Helpful Report
Posted 1 year ago
Mrs Karin Rayner
Verified Reviewer
“Through TravelLocal, we got an unforgettable holiday organized in Iceland. Having a UK travel agent was great and gave us peace of mind that the arrangements were all insured and protected (esp with all the Covid uncertainty). It also meant that we got connected with a reputable and sound local agent. The local rep (Saemi from Activity Iceland) had a terrific knowledge of the country, and he took time to understand what we wanted from a holiday and tailor an itinerary that suited us and our teenage boys (15 & 17). He had really good knowledge of the various attractions and the itinerary was well judged wrt timings, i.e. how long we would likely spend at each attraction and how long it would take us to travel between them. The hotels chosen by Saemi worked really well, especially Hotel Kria in Vik which had a games room which our boys enjoyed each evening. Among the many, many highlights of the trip were the horse riding on the black beach, zip-wiring in Vik, the lava show (fascinating!), the boat trips, the amazing scenery including gorgeous waterfalls and of course the fabulous food. The one hiccup we did have on the holiday was dealt with by the local rep, Saemi, brilliantly. We definitely recommend TravelLocal!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Travelled to Uganda with Travel local using adventure committee as the tour operator in Uganda. Had a great time, really well organised and good accommodation all round. Our driver was fantastic, went out of his way to make the trip special and help us see as much as possible. Would highly recommend seeing the mountain gorillas if you can in your life, truly special. Would definitely use travel local again and would recommend adventure committee in Uganda in particular for anyone looking for a fantastic trip.”
Helpful Report
Posted 1 year ago
travellocal.com is rated 4.9 based on 483 reviews
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