travellocal.com Reviews

4.90 Rating 388 Reviews
99 %
of reviewers recommend travellocal.com
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Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
6 - 12 Hours
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About travellocal.com:

TravelLocal is all about bespoke travel - with a difference.

We help you to create tailor-made holidays your way, with carefully selected local experts based in nearly 50 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

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I have just booked a two week trip to Costa Rica. Maria came up with a great itinerary for us and was very helpful. She took into account the fact that we said we like hiking and want to see lots of wildlife. She was also happy to tweak it a few times until we got it exactly right. Excellent service.
Helpful Report
Hi Julie,

Thank you very much for your lovely words.

We are delighted to know that your preferences have been carefully taken into consideration and that you managed to have the ideal holiday planned. Maria is surely offering exceptional expertise.

We would be thrilled to know how everything went in Costa Rica. You will be able to leave us a post-holiday feedback on our website, upon your return.

May you have a lovely holiday with many beautiful memories to bring home!


All the best,
The TravelLocal Team
Loved working with Nath...always in touch. I made a lot of minor changes which she made easily. She even suggested that we put off the trip until July since we wanted to see animals...and that would be the best time for animals. Would love to work with her again.
Helpful Report
Hi Rindy,

Thank very much for taking the time to leave us a review. We really appreciate it!

We are so happy to hear that you enjoyed the process of booking the holiday and that it was faced with ease. Nathalia is great!

We will be looking forward to reading all about your holiday when you come back. You will be able to leave as post-trip review on our website then.

May you have an amazing time in Brazil, it is indeed an impressive destination with loads to offer!

All the best,
The TravelLocal Team
So far we have been most impressed and would recommend you to our friends. Sophie has been most helpful and prompt in replying.. David.
Helpful Report
Hi David,


Many thanks for taking the time to leave us a review!

We are thrilled to know that you enjoyed the experience with us so far and we really appreciate each recommendations that is being shared. We are proud of all our hand-picked partners and Sophie is just amazing!

We wish you a very lovely holiday and we cannot wait to hear all about it when you come back. You may then tell us your thoughts on our website.

Here is to many TravelLocal stories!


All the best,
The TravelLocal Team
Keti who communicated with me about our trip to Georgia was exceptional and she certainly was a big part of choosing your company for our trip. The whole process was simple to understand and very efficient without feeling pressured to make snap decisions.
Helpful Report
Hi Claire,


Thank you very much for your feedback! We are very glad to hear that the ideal process of planning a holiday has been met with the cherished ease and uniqueness.

Keti is undoubtedly amazing at managing the expectations and more and we are sure you will have a brilliant time in Georgia. We wish you the best experience and many beautiful memories.

We are looking forward to hearing all about your trip, on our website, upon your return home.


All the best,
The TravelLocal Team
Thanks Travel Local for an amazing 2 week tour of Costa Rica. Thanks to Mariana for understanding exactly the kind of holiday I wanted and putting together a superb itinerary. Costa Rica is truly a fantastic country and Mariana helped me experience a great variety of exotic animals, beautiful scenery and the right balance of adventure and relaxation. All of locations and the hotels Mariana recommended were every bit as good as I expected. Pura Vida Mariana. Muchas Gracias. Stuart
Helpful Report
Hi Stuart,

Thank you ever so much for taking the time to write such beautiful comments about your whole experience with us.

We are delighted to hear that your expectations were met and not only, from the very beginning until the end. Mariana is awesome and she manages to share her amazing perspective of her country in a very unique way.

Here is to many other holiday booked together!

All the best,
The TravelLocal Team
Our trip to Costa Rica exceeded all expectations. It was brilliantly balanced with all our requirements covered and time to spare for exploration and relaxing on our own. Everything ran smoothly and on time. The accommodation was wonderful and every location unique with attentive and friendly staff. What an amazing country, great food, lovely people and phenomenal wildlife. One of our best holidays ever. We will definitely use Travel Local for our future adventures.
Helpful Report
Hi John and Sylvia,

Thank you so much for taking the time to lease us a review!

We are thrilled to know that your experience has been a total success and that you have such beautiful memories to share.

Very proud of our partners, we are thriving for meaningful trips around the world. We are confident that the local knowledge is so valuable and together we can explore the authenticity and the splendor of our hand-picked destinations.

Here is to a long collaboration with TravelLocal!

All the best,
the TravelLocal team.
My 3 day 2 night trip to Paro Bhutan was amazing! My TravelLocal / Heavenly Bhutan guide Jimmy was incredible! He was so knowledgeable, kind and fun to be around! He taught me so much about Bhutan culture and spoke English quite well! The Tiger Monastery was incredible and definitely worth the clim getting up there and the other temples in Paro were also quite magnificent. I stayed at the Gangtey Palace which was extremely comfortable and beautiful, also the views of Rinpung Dzong out my window and from the attached restaurant we’re the best in Paro. Our driver was great and the vehicle was really nice and clean. The meals I had were excellent in all the restaurants we ate At along with the home-stays. I highly suggest taking the hot stone bath after the hike to Tiger Monastery, by far the best I’ve ever had! Fantastic trip and Travelocal / Heavenly Bhutan took care of every detail which made for a very relaxing and memorable vacation.
Helpful Report
Hi Joshua,

Thank you very much for your lovely review and for travelling with us!

We are delighted to know your holiday was a success and that you have such beautiful memories to share. Bhutan is an incredible place and our local partners make the whole experience a true blessing.

Here is to many more holidays together!

All the best,
The TravelLocal team.
Good response time. Helpful and knowledgeable. This is the second time I have travelled with them to India.
Helpful Report
Hi Esther,

Thank you very much for leaving us a review and for choosing us again! A grand welcome back home as well!

We are glad to hear the process of booking your trips was smooth and pleasant. We would love to read about your experience in India and how everything went whilst you were there.

You can leave us a post-trip review on our website. We will be looking forward to receiving it.

Here is to many more holidays together!


All the best,
The TravelLocal team.
Although I haven't yet taken the trip to Ethiopia, I found Tania at Travel Local to be quite helpful and able to answer any questions that I had about the trip. Even when a few details changed, she was happy to work through those changes. The information I received has made me anticipate the Ethiopian experience very much. I hope to write another review after I come back.
Helpful Report
Hi Stephen,

Thank you very much for taking the time to write us such lovely words!

We are very happy to hear everything went smooth and you enjoyed the experience of organizing the holiday with Tania. She is, without doubt, great!

We would love to know how it all went upon your return home. You can leave us a review then on our website.

We wish you a memorable Ethiopian trip!

All the best,
The TravelLocal team.
Excellent customer service, fitted the trip to meet our requirements, gave us information and used local companies with good experience. Thank you we will use you again.
Helpful Report
Hi Bev

Thank you so much for taking the time to leave us a review! We appreciate your feedback.

It is great to hear that you had a positive experience with our local partners and will use TravelLocal in the future. We hope you had a lovely time on your trip.

Once you are back from your trip, we would love to hear how it went. You can leave a review on our website.

All the best
the TravelLocal team
Abha has been professional and helpful planning our trip. She has been very easy to communicate with, given us suggestions and has been prompt with her replies. We would strongly recommend Travel Local to others. We now look forward to our adventure in India
Helpful Report
Hi Maureen

It is great to hear that you had a positive experience with Abha and that communication about your trip has been straightforward! Your recommendation of TravelLocal is really appreciated.

We hope that you have a fantastic time in India and would love to hear your feedback upon your return. You can leave us a review on our website when you are back.

Have a brilliant adventure!

Best wishes
the TravelLocal team
Sophie who we contacted for the itinerary was excellent. She got back to us quickly with answers to our questions. The team we had to go to for flights were not as good, they didn’t read read my emails.
Helpful Report
Hi Chris

Thank you for your review. It is great to hear that Sophie, our local partner in Georgia, provided you with a fantastic itinerary and I hope you are excited about your trip.

I know that Lorena from our flights team has been in contact regarding your flight booking and this has now been resolved.

I hope you enjoy your trip! Please feel free to leave us feedback when you return.

Best wishes
the TravelLocal team
The combination of fast response and local knowlege made tailoring our holiday a breeze. Well done Laura in Argentina and the Bristol staff.
Helpful Report
Hi Bob

Thank you for your review. We appreciate you taking the time to let us know about your experience!

It is fantastic to hear that Laura and our team in Bristol were able to make organising your holiday to Argentina easy. We know that a tailormade holiday often requires a lot of time to organise so it is great that the responses you received were prompt and knowledgeable.

We hope you enjoy your trip; it really is a wonderful destination. Please let us know how it went when you return via our website.

Best wishes
the TravelLocal team
Very happy with the whole booking process and Ivy was very helpful !
Helpful Report
Hi Ragnhild

Thank you for your review!

Your comments about Ivy's helpful approach and that you were pleased with the booking process are much appreciated.

We want to wish you a fantastic time on your trip. You can let us know your feedback when you return using our website.

Best wishes
the TravelLocal team
I could not have been helped any more. From moment l contacted them until l booked the did everything they could to customise and accomodate my trip.
Helpful Report
Hi Stephan

Thank you for getting in touch and letting us know about your experience with TravelLocal!

It is great to hear that you found the booking process seamless and that you received a truly customised trip.

We hope you have a fantastic time on your travels! You can let us know how the trip went when you return by using our website.

All the best
the TravelLocal team
So far we have received a fantastic service!
Helpful Report
Hi!

Thank you for taking the time to leave a review. We are thrilled to hear that you received fantastic service.

We hope you enjoy your trip. Feel free to get in touch through our website when you are back to let us know your feedback.

Best wishes
the TravelLocal team
Booking our tailor-made safari holiday was made so easy by Travel Local and their efficient expert in South Africa. With prompt service they created an great itinerary from our vague plans and updated it with any changes made by us.
Helpful Report
Hi Philippa

Thank you for taking the time to leave us a review!

We are pleased that you received great service from our expert in South Africa and that they were able to create an exciting itinerary for you. We love to hear that they make suggestions based on their local knowledge to turn an idea into a holiday!

We hope you have a brilliant time and please do leave us feedback on our website once you are back!

All the best
the TravelLocal team
I was very impressed with the service I received from the 2 Travellocal consultants I dealt with in preparation for our upcoming trip. Replies were prompt and the suggestions offered were excellent.
Helpful Report
Hi Tim

We appreciate you taking the time to leave us a review about your experience so far!

It is fantastic to hear that our local partners were able to make recommendations for your upcoming trip based on their in-depth knowledge and that they communicated with you promptly.

We hope you have a great time on your travels. Please feel free to let us know how the trip goes on our website once you return.

Best wishes
the TravelLocal team
Very helpful and knowledgeable about Cape Town and development an itinerary based on our preferences, including a food tour suitable for a gluten free diet.
Helpful Report
Hi Joanne

Great to hear your feedback.

We are thrilled that our local partner in South Africa was able to put together an itinerary that fit with your preferences and catered for a gluten free diet. Their insight really is valuable to get a truly bespoke itinerary!

We hope you have a fantastic time. You can let us know how it goes on our website when you are back!

Best wishes
the TravelLocal team
These folks are professionals at their business and I highly recommend them. As a global traveler from 1979 when I was just a puppy, I know the difference between first class and economy. These fine folks are First Class.
Helpful Report
Hi Gary

Thank you for your complimentary review!

We are pleased that you found our service positive and professional. I hope you continue to have a first class experience and that your trip is truly memorable.

If you would like to let us know how it goes post-travel, please use our website to update us.

All the best
the TravelLocal team
travellocal.com is rated 4.90 based on 388 reviews