travellocal.com Reviews

4.91 Rating 325 Reviews
100 %
of reviewers recommend travellocal.com
Merchant Metrics
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
6 - 12 Hours
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About travellocal.com:

TravelLocal is all about bespoke travel - with a difference.

We help you to create tailor-made holidays your way, with carefully selected local experts based in nearly 50 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

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From the initial enquiries, through to creating a bespoke itinerary for us, right through to the actual tour, everything was executed perfectly by our local contact in Jordan. Khaldoun answered all of our questions very quickly and the service we received was great. We had a fantastic holiday, seeing many of the highlights from Petra to the Dead Sea, Wadi Rum and many more amazing sights. Our guide and driver, Reyad, could not have been more informative and helpful throughout our time in Jordan, providing us with interesting background information and help throughout our stay. Jordan is a beautiful country with friendly and welcoming people, I would recommend it to anyone and TravelLocal would be the perfect company to arrange your visit through.
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Hi Elaine, thank you for this wonderful review! We're so pleased to hear that you had such a fabulous trip around Jordan thanks to our excellent local partners there. Do stay in touch for any future travels, we'd love to hear from you again! All the best, the TravelLocal team.
Extremely helpful in crafting the perfect itinerary.
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Thank you, Esther, for your lovely review! We are glad to know you found the planning of your trip efficient. We hope you will have a lovely time away and let us know your thoughts on our website, when you return home! All the best, the TravelLocal team
From our initial enquiry, the service has been excellent, nothing too much trouble and rapid responses helped us choose Travel Local with their partner Ecole Travel. We are looking forward to a wonderful experience. Thank you all.
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Hi Angela, thank you for this review! That's brilliant that the team in Costa Rica were so helpful with your trip planning. They are excellent with their prompt, detailed responses and they really care about our mutual clients. Do let us know how your trip goes - we love hear about everyone's fabulous holiday experiences! All the best, the TravelLocal team.
Very easy to contact, good information. Arranged what we requested
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Thank you for taking the time to write about your experience with us so far! We are so happy the platform was useful to you and we would like to hear all about your holiday when you come back. You can share your post trip thoughts on our website. All the best, the TravelLocal team.
Extremely prompt and attentive service. No problems or issues at all. The prices are also very reasonable. I hope the vacation goes as well as the booking process!
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Hi Wayne, thank you very much for this lovely review! We're thrilled to hear that you've had a good experience of the trip planning and booking process, and that you find our prices competitive. Our local partners in Costa Rica receive rave reviews - do take a look on our website www.travellocal.com - and so we're confident that you'll have a wonderful holiday when it comes around. All the best, the TravelLocal team.
I hadn’t heard of this or any similar organisation but its principles and ABTA and ATOL protection appealed. I like tailor made trips just for my family group. Concluding one to Uzbekistan was simple and very quick. Impressed.
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Hello, Allan! Thank you for taking your time to write us a review. We do pride ourselves for the local expertise one can get, we are so happy that you found the whole process easy. The team in Uzbekistan will make sure you do get the holiday you wished for. Let us know how it all went on our website when you return home! All the best, the TravelLocal team.
This is an interim review. The process so far has been excellent! I had problems with my payment in that my intention was to place a deposit to secure my booking of my intention to travel to India. The system however processed full payment. I informed several people of the error which was quickly rectified to my satisfaction. The agent Nutan in India, has been excellent! She has kept me informed continuously and timeously. She is highly regrded. Many thanks Fatima Bhyat.
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Hello, Fatima! Thank you so much for your review! We are glad the payment issue was sorted without too much hassle and happy to hear that you enjoyed planning your trip with us. Nutan is doing an amazing job and we are sure you will benefit from an awesome holiday but let us know what you think upon your home arrival. You will be able to do so on our website. All the best, the TravelLocal team.
Excellent service and local agents made really good choices for us
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Hello, thank you for this lovely review! We're really glad that you've enjoyed our service so far and that you appreciate our wonderful local experts' advice in planning your trip. All the best, the TravelLocal team.
We tinkered with our trip several times and Hang was always quick to respond and accommodating
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Thanks for leaving us a review, Simon! It’s always a pleasure to hear that our local experts have efficiently and thoughtfully crafted the perfect trip for you. We are looking forward to reading about your adventure in Vietnam when you come back! All the best, the TravelLocal team.
Thanks for leaving us a review, Simon! It’s always a pleasure to hear that our local experts have efficiently and thoughtfully crafted the perfect trip for you. We are looking forward to reading about your adventure in Vietnam when you come back! All the best, the TravelLocal team.
This out third trip with travel local...once again excellent service in planning our trip ,lea from tailor made safari has been EXTREMELY patient as we changed the itinerary several times ...travelling in march .thankyou
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Hi Maria, thank you very much for taking the time to leave us a review! We're thrilled that you've now booked three trips with us - thank you so much for your repeat custom. The team in South Africa are exceptional and you're in for a wonderful trip next year. Do stay in touch. All the best, the TravelLocal team.
Response to our request dealt with promptly as were all the revisions to our itinerary. Consultants could be a little informed on flight bookings
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Hi Angela, thank you very much for taking the time to leave us a review! We're glad to hear that in general you found the booking process positive. We've taken on your feedback about sharing flight booking details more readily with our local partners in destination, and will strive to do better on that front. All the best, the TravelLocal team.
Our trip to India has been planned very carefully by Abha, she has been extremely helpful and patient with changes that we have requested along the way. Abha has a great knowledge of all areas and has been able to provide us with good advice. Abha would respond to emails quickly which has helped. We have a trip planned from the north to south of India. We are really excited and looking forward to our perfectly planned trip.
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Hello, Suzie! Thank you for all your kind words, it means a lot knowing the process of booking the trip was smooth and that you managed to plan it accordingly to your requests, Our lovely Abha will ensure you get the holiday you want and we will be waiting to know how it all was. You may leave us a post trip review on our website. All the best, the TravelLocal team.
Excellent communication
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Hi, Cliff! Thank you for taking the time to write us a review. We are so glad to hear that you are happy with the way we deliver our services. Let us know what you thought of the holiday by writing to us on our website upon your return. Enjoy Malaysia! All the best, the TravelLocal team.
We heard of Travel Local in a newspaper/mag and liked the idea of using and paying locals for our trip to Nepal and Bhutan rather than a company solely based in the UK We wanted to to do a trip involving places we went to 25 years ago and also Bhutan ... of which we knew very little about The UK team booked our flight tickets and co ordinated everything perfectly with Nature trail in Nepal .... In the past we have tended to book everything ourselves and they have made the whole thing so easy for us .we told them roughly what we wanted to do and then tweaked the itinerary several times ..with ease via emails ... and had all of our questions dealt with quickly and efficiently Fantastic professional and very friendly . Yes .... I am happy to recommend their service to anyone We are off tomorrow so will report back when we return at the end of November about our stay Thanks again
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Welcome back home, Sue! We are wonderfully pleased to know that the whole pre-departure process was smooth and enjoyable. We hope that going down memory lane exceeded your expectations and that Rojesh has been as always, an amazing guide into the local culture. Let us know what your thoughts are, now that you had some time to settle back in. All the best, the TravelLocal team.
Very fast response with all details of our itinerary clearly explained. Changes we requested were handled quickly and accommodated. We now have our perfect tour booked and look forward to the same level of service when we arrive. Great service for our custom tour to Sri Lanka
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Thank you for your review, Richard! We are delighted to know that you received the desired customized holiday and that your requirements were promptly answered. We are sure Usiru will do an amazing job accommodating you further, at the destination. Have an amazing time and do keep us updated! All the best, the TravelLocal team.
We just booked a 13 day private tour for Sri Lanka. We had reached out to 5 different travel agencies and Travellocal offered the best customer service and the best tailored package tour. They made great recommendations based on our needs. They are very responsive and answered all your questions. It has been a great experience so far and we are looking forward to our trip!
1 Helpful Report
Hello, Laeticia! We are pleased that you agree with us that planning with local knowledge does make a difference and that you received great support! We know Shernela out in Sri Lanka will further take care of you and Jason. Enjoy the holiday coming up soon and let us know how it all went when you return back home! We have lots of post trip reviews on our website, if you are interested. All the best, the TravelLocal team.
After reading about Travelocal.com, I decided to contact them about a trip to S Africa. My questions were dealt with very efficiently by them The website was easy to use and messages between ourselves and the company in S Africa were exchanged easily. The itinerary, prices, messages and other details are clear to see.
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Hi Ann, thank you for taking the time to leave us this lovely review! We're really glad to hear that you've enjoyed the holiday planning process so far with the wonderful team in South Africa and found our site easy to use. You can see their glowing reviews post trip here: https://www.travellocal.com/countries/south-africa/reviews if you're interested! You're in for a fantastic trip! All the best, the TravelLocal team.
The company helped us achieve our tailor made itinerary in an extremely efficient manner . All queries were answered by return and good advice given. The holiday that we wanted was organised and supplied at a price we could afford..
1 Helpful Report
Hello Michael, Always a pleasure to be reassured that our teams managed to find a holiday that is accurately tailored to your needs and preferences. Tell us what you thought after going on the trip on our website, we are curious to know how you enjoyed it. All the best, the TravelLocal team.
I love the way TravelLocal is organized. All people I was in touch with so far were very professional, friendly and knowledgeable of their area of expertise. Their anwers were meaningful, comprehensive and quick. So far I loved the whole process of building up the itinerary and booking the flights as it was easy and fast for me as a tourist. I believe my actual trip will go the same way.
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Hello, thank you so much for this lovely review. We’re thrilled to hear that you found the whole process a great experience, with everyone involved helpful. You can take a look at our post-trip reviews on the website to hear from other people who have travelled with us - we’re confident that you’re in for a wonderful trip! All the best, the TravelLocal team.
not now. perhaps later not done yet
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travellocal.com is rated 4.91 based on 325 reviews