“BE CAUTIOUS. I booked with this agent because it appeared to offer the cheapest flights via Google Travel. Immediately after booking, I became concerned about the seat selection and requested cancellation even before receiving the ticket number. They assured me that I could select seats on the airline website right after receiving the ticket. However, I later discovered that my fare plan doesn't allow seat selection until check-in. This is a significant problem, especially since I'm traveling with a small toddler, and sitting apart is not ideal.
To add to the frustration, the amount I paid aligns with the upper-level class, and the discrepancy in fare plans, along with the additional +100 charge from the airline website.
Despite multiple calls expressing my concerns, they insist it's non-refundable. When I mentioned exploring the next steps, they promised to call me back but have yet to respond.
This company not only doesn't offer cheaper prices, but also operates by using deceptive methods to extract more money from customers and refusing refunds. BE CAUTIOUS!!”
“DO NOT RECOMMEND/AVOID UNLESS YOU WANT TO MISS YOUR FLIGHT!!!
Travel agent failed to adequately inform me of changes to my return flight to the UK. As a result, I missed my original flight (only found out on arrival at the airport) and ended up stranded in Accra with little to no help from the agent upon making them aware.
In terms of feedback, please in future inform people of flight changes via email and not only whatsapp, especially when a preferred contact method has not been stated by the client. I was in Africa and so not using my UK phone number! Therefore huge assumption on the part of the agency to expect me to be contactable from my UK number. Had the travel agent taken the proper steps to inform me via official means (via email or by more than once contact method) this mess would not have happened!
Currently in the process of trying to get my money back for the return flights I had to purchase due to their negligence! I have called everyday since my return to the UK and still yet to hear from anyone despite it being almost a week since the incident! I have also sent customer service an email at the recommended email address and NOTHING!”
“Shirley Wilson - TravelHouseUK is extremely experienced, efficient and Customers Focuse Agent in providing excellent services. Shirley Wilson put every effort in finding reasonable holiday deals which suits budget. This is my third booking with Shirley Wilson.
I would recommend anyone to try Travelhouseuk.”
“I can honestly say Gordon is absolutely amazing! He was very efficient and helpful. Talked to him
the first day and offered me some fair deals.😅
The following day messaged him again with different dates and he’s so patient in catering for what I wanted. And this time he bagged me an even better deal! 💕Thank you so much Gordon for being fab.
I’ve already given your details to my relatives..😅”
“Going beyond what is expected to help. Charles Davidson is a great travel agent. I definitey recommend this company for any traveller, whether experienced or just beginning.”
“I had to change my flight dates urgently and again Jamal Woods helped me with no issues . I absolutely recommend home and TravelhouseUK . Thank you for your top customer service”
“Quick to respond .showed proffesionalism.and patince.good communication skills.He made me happy to get the ticket of my favourate airline Quarter.I am above the moon.”
“I was attended by Jamal Woods and was happy with the services he provided. He was very polite, professional and approchable. Thank you travel house and thank you Jamal Woods”
“The customer service agent attended to me this evening is giving me good price,good customer service. Marcus has been very good and helpful to me very passionate about his work and customer as well. The services Marcus rendered to me this evening very good and I can introduce travelhourseuk to my friends.
Highly recommended. Marcus keeps the good work please. Thanks”
“Amazing personality, Marcus is such a respectful Gentle Man he was recommended to me by a good friend of mine,from how Marcus offered his service to me woow I'm for ever greatful and all my tickets are going to be done my him amazing well done Sir .”
