“I spent ages trying to find times and tickets with absolutely no success as there was nowhere to click once all my requirements had been put in.
How you can your customers love you is beyond me. What a waste of my time.”
“unable to complete the boxes because an advert for paypal covers the bottom half of the booking form. Why have your calender popup at 2003 why not feb 2014 ? Very poor website not customer friendly,spent 20 mins getting no whare. had to go to red spot hanky but not a lot better but did manage to book tickets”
“It would be beneficial to retired persons with almost any midweek day free, if say a return ticket could be easily located on a website. e.g. York to London or York to Edinburgh for a bargain price.
You would be able to fill up trains by the score!
A.Mitchell”
“I want to book for a fishing trip in Scotland in December and this website is impossible to understand I cannot get a price or even times.
I have tried several websites and they are all impossible to understand.
Thank you I think I will travel by Express Coach.”
“Going from Southampton to Straford-upon-Avon. Went to Rail Route Maps to see if split ticketing would work, but not knowing each rail companies 'patch' looks like I'd need to check everyone area individually. A UK map showing the areas covered by each rail company would be very useful.
Customised Timetable also only showed me the one main route i.e one choice.
I thought having access to all timetables of all rail companies you would give me the split ticketing options.
I don't really get what you are offering nothing new here as far as I can see.”
