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Traditional Beams Reviews

4.9 Rating 2,758 Reviews

98 %

of reviewers recommend Traditional Beams

Company Reviews

Product Reviews

4.9

Based on 2,758 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Traditional Beams:

We help home owners interior dreams become a reality through our unique range of handcrafted timber products.

Visit Website

Phone:

01287236623

Email:

info@traditionalbeams.com

Location:

Traditional Beams, The Warren Workshop,
Margrove Park, Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

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Traditional Beams 5 star review on 24th April 2024

Julian Thompson

Traditional Beams 5 star review on 16th April 2024

Traditional Beams 5 star review on 16th April 2024

Traditional Beams 5 star review on 16th April 2024

Traditional Beams 5 star review on 15th April 2024

Traditional Beams 5 star review on 10th April 2024

Traditional Beams 5 star review on 2nd April 2024

Sharon Harrison

947

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pictures on the website aren’t great. They make it hard to tell what you are going to receive. The wood is nice however, the fixings onto the wall aren’t great. They make it very hard to fit( and my dads a builder)”

Posted 2 months ago

“It was fine at the point of dispatch but sadly the courier appears to have dented the surface top edge”

Posted 4 months ago

“I emailed enquiring about a shade of wood on their website but never got a reply.”

Posted 1 year ago

Hi Laura, I have checked our emails and we do not have anything from you. I can see you ordered a colour sample which was posted 1st class via Royal Mail on the same day, sorry to hear you have not received it, unfortunately on rare occasions post can go missing which is out of our hands. If you had of contacted us we would have sent another one straight away. Sorry for any inconvenience caused.

Posted 11 months ago

“The shelf is fine but the delivery time was poor. When I ordered it was in stock but it took 3 weeks to arrive. I missed my grandson's birthday.”

Posted 1 year ago

Hi Margaret, thanks for your feedback. I am sorry for any confusion but all of our items are handmade to order as specified on our website and your order left us well within our estimated dispacth time. I can see that you did email us asking for us to speed up your order but as advised unfortunately this was something we were unable to do as we were in our busiest time of the year. Sorry for any disappointment.

Posted 1 year ago

“We ordered 2 oak shelves from this company which arrived in good time. We did not however unpack them until the joiner, who we asked to come and fit them for us, came (they are very heavy and we wanted to make sure they were fitted properly). When we unpacked them we found no fixings at all and not enough brackets. We rang the company who apologised and posted the missing items straightaway. The issue was that the joiner still wanted paying for his time even though he could not fit the shelves and the company refused to reimburse this cost even though it was their fault. Due to this we felt let down and will not use them again. The beams are nice but one is slightly shorter than the other even though we ordered the same size for both. Another reason why we will not use them again.”

Posted 1 year ago

Hi Dave, thank you for your review. We are sorry to hear you did not receive enough fixings/brackets. It would have been good if you had opened your order upon receipt so we could have rectified this for you promptly and have all the components there for you for when your joiner arrived. We do advise on the website and order confirmations not to book and fitters until you have received and are happy with your order and that we can not be held responsible for any fitter fee's, I am sorry if you missed this information. We are sorry you have felt let down on this occasion.

Posted 1 year ago

“Delivery taken a while. But as far as packing and build quality go's top notch. Will order again soon for my TV wall”

Posted 1 year ago

Hello, thank you for your review, we are pleased to hear you are happy with your order and the packaging and will be returning to us for another order. I have checked and your order was delivered within 7 working days which is as advertised on our website, we do not work bank holidays or weekends :)

Posted 1 year ago

“The wood quality and finish are very nice, but we're going to have to add brackets to the shelves as it doesn't seem like they can hold much weight on their 'floating' capacity. Wish I had known earlier, as we would have bought bracketed – and deeper – shelves to begin with.”

Posted 2 years ago

“Ordered one oak floating shelves. Things that can be improve, the wood itself needs further sanding, it was rough and can visually see it that is rough. The major issue I had with the product was the fixing, where one of the pole was drilled off centred making the shelf level to be a pain.”

Posted 2 years ago

Hello, I have checked your order and you ordered the rustic pine flating shelf - not oak. The pine shelf is supposed to be rustic as specified in the description on the website. With regards to the fixings, please see step number 7 on the instaltion instrucitons you received: The screw part of the bracket is positioned slightly off centre to the main body of the bracket allowing you to make minor adjustments for levelling. Place a spirit level on the beam/ shelf and use a 10mm spanner to make any minor adjustments to level the beam.

Posted 2 years ago

“Nice looking shelves and delivery/communication was good but in order for the shelves to go on the wall, we have to improvise a little. The holes drilled into the shelves were too big for the silver bracket so we had to wrap cello tape around them so they would insert better otherwise they would have moved around. After the shelf was up, within 1 day of having items on the shelf, it started to tilt forward. When checking, the silver fixing had become loose yet the screws were still at its tightest. We had to find the thinnest of materials to wedge in between the fixing and the wall which helped bring the shelf back straight but we’re going to need to use a different fixing because it is starting to lean again and if this doesn’t work, I’ll need to purchase a bracket which defeats the object of a floating shelf. Disappointing.”

Posted 2 years ago

“The oak beam we received was delivered on time, correct dimensions, prompt customer care and the quality seems good. We were however really disappointed with the colour of the beam. In my opinion is was some way from the examples i had been guided too on the website and the colour chart i was sent via email. I did go back and fourth with customer care on this matter but they disagreed with my view, and we didnt get the outcome i was after. We are left disappointed, i guess just be aware the colour of beams can vary quite a bit from the images on the website. They do note this, but i was still surprised. Other reviews seem great, like i say we were just disappointed by the colour not being as we imagined.”

Posted 2 years ago

Hello, thank you for your feedback. We are sorry to hear you are disappointed with the colour of your beam. You ordered the colour light which is simply a clear coat of wax to enhance the natural colour of the oak. Oak is a natural product so it does all depend on what tree it has been cut down from, we do try to be as transparent as possible regarding the colour variations online which was also made clear in emails and on the PDF colour chart you received. A photo was also sent to you before your order was dispatched which was approved by yourself. You did have the beam for 2 weeks acclimatising to room temperature which would have been the perfect time for you to return for a refund, unfortunately we can not accept items back once they have been installed. I am glad to hear you were happy with our customer care team & the quality of the beam and we do hope you manage to sand your beam down & re-finish with a colour to suit your preference. Take care, Catherine

Posted 2 years ago

“Ordered the beam on the basis it would be delivered before Christmas then when I chased it I was told it wouldn’t be delivered before Christmas and I shouldn’t have been told that. It arrived and is exactly what I ordered, it’s lovely. Product lovely, customer service not great.”

Posted 2 years ago

“A bit disappointed, the beam/mantel is very deeply cracked to the point of splintering on the underside, but it's fitted now, I'll live with it”

Posted 3 years ago

Hello David, Thank you for your review. Cracks are a natural part of air dried oak and each beam can vary in terms of cracks and other distinguishing features. We do try to be as clear as this is possible on our website. We don't send out beams with cracks that are excessive however if anyone does receive something they think has perhaps slipped the net in terms of excessive cracks we would always appreciate the opportunity to put it right and look into this and advise what is and isn't normal. If the crack is normal but you were not happy with the overall look we do accept returns proving the beam hasn't been installed. If it was cracked excessively and should not have reached you, we would have replaced this as quickly as possible at no expense to yourself so it's dissapointing you haven't brought this to our attention to look over and check out for you. We are a tustworthy company and try hard to make sure all our customers are happy.

Posted 3 years ago

“The beam took a long time to arrive. The beam was very nice but colour not like website. The holes in the wood ready for the screws had not been drilled properly so luckily I had a joiner on site who could sort the problem out.”

Posted 3 years ago

Hello, given the current climate we are up against and the unusually high amount of orders we received (tends to happen in lockdown) we believe our estimated dispatch time is very reasonable as all of our items are handmade to order. Our website is also always up to date with any estimated dispatch times and you order was delivered within the period stated. I am sorry to hear your shelves were not drilled deep enough (there could have been a slight build up of sawdust) and you found your colour did not match our website, Oak is a natural product so natural colour variation is to be expected. Please feel free to send us a photo and we will certainly look into this for you

Posted 3 years ago

“If it was for the beam alone (aged oak, 4ft, 6x6), I would give 5 stars - it's the real deal, heavy, solid and looks amazing above our stove. The problem is with the fixings supplied. All stoves now require metal studs behind them, not wooden, and the fixings are for the latter. In addition, the holes drilled into the back of the beam for the supplied rods are not the standard stud distance apart! Absolutely bizarre! We had to rout 3 channels in the back of the beam for brackets we had made and buy our own fixings for metal studs. We also got some hollow wall anchors to be sure and a good bead of strong adhesive. Like I say, great beam, but why supply it with fixings that no-one can use?”

Traditional Beams 3 star review on 3rd December 2020

Posted 3 years ago

Hello Clare, Thank you for your review. I am pleased you are happy with the look of your beam. In regards to the fixings I’m sorry to hear they are not what you expected. Unfortunately not every fitting situation is the same and it is impossible to provide a 'one size fits all' solution. The fixings provided with your fireplace beam are suitable for solid masonry walls, we find this is the most common scenario. The fixings are also suitable for fixing into timber stud work which may be the case with a false chimney breast. We don’t allow for any standard spacing like you’d find in a typical stud wall. We’ve found that there isn’t a common stud spacing when it comes to false chimney breasts. We’ve found this varies enormously. In which case we usually need to be told where the fixings need to be positioned. The only scenario we can’t provide a full fitting solution for are false chimney breast constructed from bolt together steelwork. You can however source your own self tapping steel screws which would work perfectly well with any of our fireplace beams that are supplied with keyhole brackets. Many thanks Rebecca

Posted 3 years ago

“Original bean ordered was not as advertised as was two tone colour. Replacement bean was damaged. No refund for delivery charges of £36 and I am left without a bean after 3 weeks.”

Posted 4 years ago

Hello, I am sorry you are not happy with your order. The original beam you ordered was finished in the colour light. this means that all we did was put a clear coat of wax on the beam (no stain) the difference in colour was the natural colour variation in the oak which is not a defect and very normal, each piece is unique, however we agreed to make a replacement free of charge for you but couldn't cover the cost of the original return and reshipping cost because there were no defects with the beam. Unfortunately the second order was damaged during transit. From time to time this is inevitable and unfortunate which is why we agreed to replace the damaged beam free of charge including free shipping and free collection of the damaged beam however you turned down this service. I hope this makes sense and I am sorry for any inconvenience. Many thanks, Rebecca

Posted 4 years ago

“I was unhappy about the way my complaint was handled. Basically I felt that I could take it or leave it. I was not really given any help at all.”

Traditional Beams 3 star review on 8th July 2019

Posted 4 years ago

I am sorry to hear you were not happy with how your complaint was handled however on this occasion the beam your received is completely normal and does look brilliant! I have attached a photo to this review for reference. The crack is in no way excessive and looks very much like photos we show online. We also state online distinguishing features can not be treated as defects. We are expects in the oak beam industry and would not send anything out that we feel is unsuitable. We do accept returns but as there is nothing wrong with the beam we would expect the return to be organised by yourself.

Posted 4 years ago

“The beam is great, nicely finished in medium oak. Very please with it. Unfortunately let down by the courier company used (DHL). If you live in Essex, then you have a 50/50 chance of any item being delivered by them. Picked it up myself from depot in the end, 30 mile round trip. Not Traditional Beams fault but giving a quick overall experience review. Would be 5 stars otherwise.”

Posted 5 years ago

Hello Paul, Thank you for the honest review. I am very disappointed to hear that the courier let you down. Unfortunately we are very limited to the couriers we can use due to the weight and size of the items we send out. I am pleased you're happy with your beam and that it is nicely finished.

Posted 5 years ago

“I understand every piece of wood is different but ours looks like a new piece of oak with a split in! Nothing like (not even close) to the rustic product we ordered. We did choose a different colour to the image from the website which obviously effects the look but I think the piece we ordered resembles a piece of timer left in the racking that no one wants !! I did call but got cut off twice so thought I would take the opportunity offered to leave a review. Item was also delivered earlier than expected on the day and left behind my gate in pouring rain. Fortunately I came home at the expected delivery time to bring it in before the product became wet!”

Posted 5 years ago

Hello David, Thank you taking time to leave us an honest review. I am so sorry you don't feel satisfied with the product and service. It is never our intention to make customers feel this way and instead we pride ourselves on exceptional customer service and a greta product. I am shocked you mentioned about being cut off twice as we always call back if the phone line is cut off unless the number is hidden. At this time of year the phone line is very busy and we get through the calls and emails as best we can so I apologise if you struggled to get in touch with us. Our aged oak beam as you described is a new piece of oak with cracks in - We feel we make this very clear on our website and the process it is taken through. We cut the wood, plane it, sand it and finish it. We mention that we give it a brushed finish and textured edges to give it a more rustic look which makes it different from the classic oak beam however If you were actually looking for a reclaimed oak beam then this perhaps wasn't the product for you. I should also make you aware that as the beam acclimatises to your room it will crack further. If you send us a photo to info@traditionalbeams.com we would be happy to take a look for you as we are a little confused as to why you are so disappointed. We often get notes left at the checkout to have no cracks in the beam and notes left for us to select a more cracked beam however you didn't leave any preferences so it is very hard for us to judge what everyone wants as it is down to personal preference. We also have lots of photos on our customer homes gallery of many beams and how they look in situ. Many thanks Rebecca

Posted 5 years ago

“I was very pleased with the wood beam good quality and well finished. It looks really good. Delivery was a problem nobody seemed to be able to work out what day it was being delivered. But we got it eventually well packed and undamaged. The mounting hardware that accompanied was pathetic. It was so poor I think dangerous. I had to devise and provide my own hardware.”

Posted 7 years ago

Thank-you for taking the time to leave our company a review. Unfortunately the courier we use does not offer a guaranteed delivery service so from time to time delivery is a day late. This is an area where we feel we've made huge improvements over the past year, we will keep customers informed throughout the process with tracking information. Our couriers will also send tracking information. As for the concealed shelf supports supplied with your beam, these are manufactured by HAFELE, a very well respected supplier of high quality hardware. They are rated to support 35kg between 2 brackets which is more than sufficient to support your beam. I have to say we get very, very few complaints about these brackets. They are usually very effective. If you e-mail us details of how you felt the brackets were unsuitable for the application I'd be keen to take up the issue with our supplier. Many thanks, Freddie.

Posted 6 years ago

“Original issue with order acknowledgement but was resolved very quickly. Product is very nice but I felt communication could have been improved. Reccomended TB check their answer machine more regularly. Product is beautiful but only forms part of the quality of service. Still a satisfied customer.”

Posted 7 years ago

Thank-you for taking the time to leave our company a review! I'm sorry you feel like our communication wasn't as good as it could be. This is an area in particular where we feel we've made big improvements however we're not quite there yet. We'll take this feedback on board and be sure to improve moving forward!

Posted 7 years ago

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Traditional Beams is rated 4.9 based on 2,758 reviews