Traditional Beams Reviews

Name: Traditional Beams
Address: Traditional Beams, The Warren Workshop, Margrove Park, Boosbeck, Saltburn-by-the-sea, North Yorkshire
Rating: 4.90

4.9 Rating 2,757 Reviews

98 %

of reviewers recommend Traditional Beams

4.9

Based on 2,757 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Traditional Beams:

We help home owners interior dreams become a reality through our unique range of handcrafted timber products.

Visit Website

Phone:

01287236623

Email:

info@traditionalbeams.com

Location:

Traditional Beams, The Warren Workshop,
Margrove Park, Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

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Traditional Beams 5 star review on 24th April 2024

Julian Thompson

Traditional Beams 5 star review on 16th April 2024

Emma Crossley

Traditional Beams 5 star review on 15th April 2024

Nigel Colley

Traditional Beams 5 star review on 10th April 2024

Emma Outen

Anonymous

949

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice samples sent & liked the light so we’ve ordered aged light beam”

Helpful Report

Posted 1 month ago

Hi Joanne, Thanks for leaving us a kind review on our samples, we're pleased that they have helped towards your colour choice and look forward to you receiving your Oak Beam :) We look forward to hearing from you again soon!

Posted 1 month ago

“Good price and service, would have been a 5 but for one of window sills has a large 'natural hole' in. Appreciate it is Oak but the other five are perfect”

Helpful Report

Posted 1 month ago

“Very nice item but smoother than we thought, a bit more rustic would match better with our new oak framed extension”

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Posted 1 month ago

Hi Michael, Thank you for your kind review. We are pleased that you're happy with your Oak Beam :) We can add notes to future orders stating personal preferences and will always do our best to meet those needs. Thanks for shopping at Traditional Beams, we hope to hear from you again soon

Posted 1 month ago

“Beautifully crafted high quality shelf Quick delivery and exceptional customer service”

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Posted 2 months ago

Hello, Thank you for your kind review! We are thrilled to hear you found our Customer Service team helpful and the quick turnaround time efficient - we hope to see you again in the future :)

Posted 2 months ago

“Arrived well packaged, so no damage. Important to read the instructions carefully. I needed to order from Amazon a 20mm spade drill bit for the task of hanging the oak shelf. The fixing brackets were the correct number when viewing the length and weight of the shelf. The shelf, unfortunately, does not butt right against the wall but leaves a small gap due to the fittings sticking out from the shelf slightly. A very minor issue. The shelf looks good with the Christmas cards and small Christmas trees. Nice piece of wood.”

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Posted 3 months ago

“Received a beautiful piece from Traditional Beams. Thank you!”

Helpful Report

Posted 4 months ago

Hi Hazel, Thank you for the lovely feedback :) We're so happy that you're pleased with your product! Thanks for shopping at Traditional Beams, we hope to hear from you again soon!

Posted 4 months ago

“Excellent product, well packaged and delivered quite quickly. It would be even better if they included a template to aid fixing as it is vital to drill the holes in exactly the right place to get the hidden shelf supports to slide in.”

Helpful Report

Posted 5 months ago

Hi Christopher, thank you for your feedback! We are happy to hear you were pleased with the packaging & delivery from us. Thank you for your views on the template we will take this feedback on board :)

Posted 5 months ago

“The beam I got as a mantle is a beautiful piece of oak wood properly aged and well finished. The company is easy to deal with and they sent the item extremely well packaged and the courier was careful with the item so no damage. The only reason not to give full marks was that the wood has a crack (and I fully realise that cracks are to be expected and are indeed a feature) however this crack is right on the corner and edge of the beam and has opened further since installing so I am keeping an eye on it and hoping it doesn’t get worse. The beam is guaranteed for life so I feel confident to do this.”

Helpful Report

Posted 7 months ago

Hi Lynn, thanks for your review. We are pleased to hear you are happy with your purchase and you found us an easy company to deal with :) Please be assured cracks are to be expected from air dried timber, it is just the nature of the product. Our beams have been very well air dried for between 3-5 years and cracks are a good indication of this. Typically more cracks may appear or existing cracks might open up further as air dried oak adjusts to room temperature. It is also possible for a small amount of shrinkage to occur, again this is completely normal :) If you do have any concerns in the future please feel free to get in touch with us.

Posted 7 months ago

“Wooden Oak Beam is perfect. It has such character and is a quality product. We purchased it with the fittings for the larger beam. However, the plastic raw plugs are not up to the job and we had to buy our own fittings. Now that we've done that, it's perfect.”

Helpful Report

Posted 7 months ago

Hi Wendy, thanks for your review. It's lovely to hear you are happy with your Oak Beam & the quality of it. We are sorry to hear you feel that way reading the fixings, however we have supplied thousands of these fixings and they are designed to hold the beams, perhaps it was an issue with your wall. Thanks you for choosing to shop with us, we hope to see you again!

Posted 7 months ago

“My beam is beautiful & the company went the extra mile to ensure it would arrive in time. I have only awarded 4 stars because the carrier didn't deliver on the due day- albeit they sent an email saying they had tried to deliver (they hadn't, there was no calling card left & someone was home all day). But it did arrive the following day whilst my builder was still here.”

Helpful Report

Posted 7 months ago

Hi June, thanks for your feedback. It's great to hear you are happy with your Beam and you felt we went the extra mile for you. We are sorry the courier did not deliver when they said they would, unfortunately it is out of our control but we will always do what we can to ensure your order gets to you as promptly as possible but leasing with the courier, sorry for any inconvenience caused.

Posted 7 months ago

“Good communication from order to delivery. The beam was well packed and protected. The beam delivered was excellent and the fixings supplied made the installation straightforward.”

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Posted 8 months ago

Hi Kevin, thanks for your review! We are pleased to hear you are happy with your Oak Fireplace Beam and you found our installation process easy to follow. Thanks for choosing to shop with us, we hope to see you again soon :)

Posted 7 months ago

“Quick delivery, good quality product. Thanks.”

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Posted 8 months ago

Hello, thanks for your review. We are pleased to hear you are happy with the quality of your order and the quick delivery. Please let us know what we can improve on to achieve the 5 stars :)

Posted 7 months ago

“The beam itself was lovely, sturdy and a good colour. All the pictures on their Instagram account and the ones they sent over as examples of each colour were helpful in choosing. Only thing was one of the fixings was bent compared to the other two which made fixing it onto the wall difficult. It fixed securely with some help from a rubber mallot but put it this way, it isn't coming off again! The lighting is also very important to the colour appearance of the beam, pictures attatched are the walnut aged beam.”

Traditional Beams 4 star review on 19th June 2023

Helpful Report

Posted 10 months ago

Hi Emma, thanks for your review and photos. We are pleased to hear you are happy with the quality and finish of your beam, we are glad our samples and instagram page was helpful for you. Sorry to hear 1 of your fixings was bent, I can only assume this has happened during transit, we would have sent you another if we had of known :) Thanks for choosing to shop with Traditional Beams!

Posted 10 months ago

“Love our arches beam. It was easy to order. Kept informed of delivery and was easy to install”

Traditional Beams 4 star review on 18th May 2023

Helpful Report

Posted 11 months ago

Hi Alison, thanks for your review! We are pleased to hear you are happy with your arched oak beam and the communication you received from us. Please let us know if their is anything we can improve on so we can achieve the full 5 stars :)

Posted 11 months ago

“The beam itself is really lovely and looks great. When we went to fix it to wall two of the screws that were used for mounting hooks were sheared off. So we had to actually chisel into wood in order to move the fixings so a new screw could be used. So maybe better quality screws would be my only suggestion.”

Traditional Beams 4 star review on 5th April 2023

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Posted 1 year ago

Hello, Thank you for your photo and review. We are sorry to hear this happened, I will raise this with our supplier. Overall we are glad you are pleased with your purchase from us!

Posted 11 months ago

“Great beam, nice natural finish to the shaped Jacobean, nice feature natural split. But could have been packed better. It didn't arrive damaged but it could have had more packing around it to have made sure. We all know what couriers can be like and this was a very heavy piece. Time span for delivery a little over what was discussed but overall happy”

Helpful Report

Posted 1 year ago

Hello, thanks you for your review. We are sorry to hear you found your order was not packed sufficiently enough, we are constantly looking at new ways to find the best packaging so I will pass your comments on - but we are pleased to hear your order was not damaged. Overall we are glad you are pleased with your purchase.

Posted 11 months ago

“PROS: delivery is good, The briquettes give out good heat CONS: the small size means more frequent reloading of the woodburner, not entirely sure that the briquettes are all oak.”

Helpful Report

Posted 1 year ago

Hi Thad, thanks for your review. We are pleased to hear you are happy with the heat the briquettes kick out :) Our Briquettes are composed of mostly oak shavings with a small percentage of redwood pine which is the only timber we run through our workshop - we have also just invested in a new briquette machine and the quality is amazing - they are bigger in size :)

Posted 11 months ago

“Website was easy to use. Prices very competitive. Kept advised of progress.pleased with the beam ordered. Wrong brackets supplied but immediately replaced. Always treated very courteously. It was a pleasure to deal with this company.”

Helpful Report

Posted 1 year ago

Hi Neil, Thanks for the review. We are pleased you found the communication we provided great and the price competitive. I'm glad you found the website easy to use too! Apologies again for sending the wrong fixings initially, i'm glad we got this sorted quickly for you. We hope to see you again.

Posted 11 months ago

“Efficient ordering system and help when my order was supposedly lost by courier Good quality product”

Helpful Report

Posted 1 year ago

Hello, thanks for your review. We are sorry to hear you order went missing in transit but we are glad we managed to get this issue sorted for you promptly and you are happy with the quality of our timber :)

Posted 1 year ago

“The actual product is great and exactly what I was looking for. The reason it's not a 5 star review is because the brackets were missing from the delivery which meant the arranged builder to fit it couldn't do as planned. Customer service was great and got the bracket outs asap.”

Traditional Beams 4 star review on 30th November 2022

Helpful Report

Posted 1 year ago

Hi Richard, thanks for your feedback and photo! We love to see the end results of our customer installations! Sorry to hear your brackets went missing in transit but we are glad we manage to rectify this for you promptly. We hope to hear form you again soon :)

Posted 1 year ago

Traditional Beams is rated 4.9 based on 2,757 reviews