Tradex Insurance Reviews

Name: Tradex Insurance
Rating: 2.84

2.8 Rating 184 Reviews

47 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

2.8

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“can never get through to them, plus they do not do new business”

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Posted 5 years ago

“My vehicle was stolen last year and they still haven’t paid me out, or even given me the vehicle back even though they know where it is. The worst insurance company i have been with!!! Also they have the cheek to say close the case and we’ll consider to renew my policy.”

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Posted 5 years ago

“Rang the number on their website and it wouldn't connect. Great service”

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Posted 5 years ago

“Never answer the phones and very poor service”

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Posted 5 years ago

“Trade X are the third party insurance company, their driver was at fault and admitted full liability straight away, the accident was back in January 2018 and I am still waiting on settlement of my claim !!!! My solicitor has been emailing them all the relevant information and now they refuse to talk to her as they do not take third party calls. They hide behind this and do not respond to emails even when being advised that the next stage is court proceedings and they are out with the regulated timescales. Shocking company and claim handlers.”

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Posted 5 years ago

“I would avoid this insurance like the plague. I was involved in a non-fault accident where the person who hit me and I are both insured with Tradex. They have done everything in their power to delay payment, and bully me to accepting a below retail value offer. The accident happend in February, their initial valuation was £4k under the agreed valuation of £30k. When I raised a complaint over the valuation, they gave me an interim cheque for £26k and told me it was just an interim payment and would settle in full later. At that point they took the courtesy car back, and I received a final settlement cheque of £100. I have returned the cheque, their tactic is to make you wait and wear you down so you end up accepting a below retail value of the car. They have setup an entire department for this purpose. I've given them several examples of what the car was worth at the time of the accident and they have ignored them all stating they use Glass's guide. Glass's guide does not take into account vehicle rarity which this was. The same guide values R34 GTR's at around £20-25k when in truth you can't buy one for less than £45k. If I could rate them 0 stars I would. They will not pay out in a reasonable time frame, and if they do payout it will be well below what it costs you to replace the vehicle. I've advised several friends and traders not to use them. Please do not make the same mistake I did, it has caused me nothing but anxiety and stress.”

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Posted 5 years ago

“the service is OK, when someone actually picks up the phone. But spending every single time at least 10 minutes on the phone before even speaking to someone is not acceptable. And it doesn't matter which department I am ringing”

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Posted 5 years ago

“Never answer the phones & never reply to emails”

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Posted 6 years ago

“"" too expensive very bad customer service . unreliable!!”

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Posted 6 years ago

“Forever putting premiums up terrible customer service one year traders policy £3000 on renewal £20,000 hadent even claimed .”

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Posted 6 years ago

“It is impossible to contact them via the telephone, you are left on hold for at least 20 minutes whatever the time of day you call. To make an update to your policy online submitting the details they request does not work. I will definitely not renew with them”

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Posted 6 years ago

“very rude,waste of time.”

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Posted 6 years ago

“Tradex exploits there customers I was insured with them for a year and when it came to renewing my policy they increased it by nearly £2000 For know reason at all never made a claim or any acedents. They gave no reasons .”

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Posted 6 years ago

“I want insures”

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Posted 6 years ago

“Clowns, don't know what there doing, time consuming with no end result”

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Posted 6 years ago

“Try contacting them and you'll probably lose the will to live. Sent me 1 years fleet experience instead of the 2 . Tried to get them to correct it but if i had attempted to get blood out of a stone i think i would've been more successful.”

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Posted 6 years ago

“Today 3/5/17 called but on hold for 30 minutes, then they cut me off - just dropped the call. Tried again, on hold for 30 minutes, they cut me off again. Renewal is due on 8/5 and I don't have terms - it's non compliant, going to make sure the Financial Ombudsman Service sees this. Are they going out of business/have they gone out of business?”

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Posted 6 years ago

“Worse company going, fobbed off between tradex and broker both can not tell me why I can't log in and update mid. Extremely rude attitude and no help whatsoever avoid pay extra and go elsewhere”

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Posted 6 years ago

“We have had our trade insurance with Tradex for 12 months now. Unfortunately as a small scale vehicle dismantler we have no other options for insurer!! Documents took an age to be received, and when they arrived they had numerous errors and items which were asked for down as not covered. (bearing in mind we have had a £5000 premium increase). Every time I go to update the MID it shows as some error or another. We are now 3 days post renewal, with still no renewal price. They advised they would hold the cover for 7 days to allow them to sort it out. I asked if the MID would remain updated and was told by my brokers that Tradex had confirmed it would. Guess what? Yes not on the MID and still no renewal premium quote. If any other company would cover us I would move in a heartbeat. I hope we never need to claim as so far I am appalled at their service.”

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Posted 7 years ago

“My van was stolen 4 months ago. They are still waiting for the police report. The report was closed the same day. I do not recommend them in any way. I would have given them minus 100 stars if it was a choice but the stars range from 1-5. They are also very rude but only polite when taking your money.”

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Posted 7 years ago

Tradex Insurance is rated 2.8 based on 184 reviews