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Toy Street Reviews

4.7 Rating 5,951 Reviews

93 %

of reviewers recommend Toy Street

Company Reviews

Product Reviews

4.7

Based on 5,951 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 19th April 2024

Toy Street 5 star review on 2nd April 2024

Toy Street 5 star review on 14th March 2024

Toy Street 5 star review on 30th January 2024

Toy Street 5 star review on 3rd January 2024

Toy Street 5 star review on 13th December 2023

Toy Street 5 star review on 2nd December 2023

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service but box and airoplane in Filthy state probably due to being kept in warehouse for long periods of time. Had the box had a plastic covering thiswould not have been the case. Could this be passed on to the makers?”

Posted 2 years ago

“Ordered item on 16th October and finally received on 1st November. Delays were caused by an error on the website and the item not being in stock. These things happen but my issue is that it wasn't until I rang them that I found this out. Had to contact numerous times to get an update, kept being told different dates and never received the item so had to contact yet again. Prices are good but definitely not the best customer service. Also had a disappointed little girl who received her birthday present late because of all of this.”

Posted 2 years ago

“Im afraid I wasnt happy with the Jellycat octopus. Two of the tentacles are rough and hard, not soft and springy like the rest. i thought maybe this was how they are made so didnt complain but recently saw some in a physical shop and realised that mine should not be like this :(”

Posted 2 years ago

“Ordered TY slip ons advertised as sliders. They were slippers so false advertising.would not order again.”

Posted 2 years ago

“Competitive pricing but, ordered on a Saturday, as nothing was received got in contact after a week. Surprise received notification of despatch some three hours later and a week after the order was placed. Later a response to my original email, no apology just well it has been sent. Pointed out the 'Coming Soon' Gravitrax Pro add on dispenser was not a new item but the Extension Mixer which is erroneously illustrated on the website as the Extension Helix. No response to any subsequent emails. Please get pictures to match items.”

Posted 2 years ago

“Some items are unbelievably expensive and overpriced. Disappointing for Toy Street.”

Posted 2 years ago

“I ordered 3 packets of I love koalas and they were fine but when I came to place a further order I was shocked to see the price had more than doubled - so I didn't bother.”

Posted 2 years ago

“I ordered 4 boosters of on set and 1 of another checking that many were on the site. I paid for next day delivery. When nothing was delivered I phoned to check it was dispatched to be told there was a listing error and only 1 was in stock so the order was on hold until more came in. It was only because I phoned I found this out. I cancelled the order and got a full refund. When the order was cancelled ToyStreet relisted 4 boosters being in stock again. I emailed to let them know. All I have received back is an automated stock alert email and this invitation to review my completed purchase. Like the parent company Zatu, Toy Street when it works has good pricing and delivery. However there are issues in their databases and customer notifications could be improved. Another example was earlier in the year I messaged Zatu, who usually stocks Heroclix if this product would be stocked and was told no. I’m not sure why this specific set is listed under ToyStreet rather than Zatu. I know of many other players who never realised it or the Future foundation was available due to this and sourced product via other outlets. Hopefully these listing / communication issues can be addressed. I have bought from both Zatu / ToyStreet and would again but am now less confident about doing so for a present where delivery date is for a specific deadline. Although this purchase was personal it was to form part of a live stream. Which is why I cancelled the order rather than wait. Hopefully you have taken this feedback positively and enact change”

Posted 2 years ago

“I do not have any updates about my delivery and it seems i can t follow up with the order”

Posted 2 years ago

“I haven't received my order as of yet. I do not have a review at this time.”

Posted 2 years ago

“The service was unsatisfactory. I purchased an item online which didn’t deliver on time. I then emailed to chase and it was only then that they informed me that the website showed stock but they didn’t actually have any in stock. They didn’t give any specifics on delivery and had to ask a number of times until I got somewhere. They also didn’t offer any compensation I had to request this a number of times before free delivery was honoured. The item took over 2 weeks to deliver which was a huge inconvenience as it was a maternity gift which was needed for when the baby arrived.”

Posted 2 years ago

“Did not receive the bus that was ordered. Was offered to return the bus but it would have missed the birthday”

Posted 2 years ago

“Shipped so badly the items were falling out. Thank God my post lady was so careful and considerate”

Posted 2 years ago

“Disappointed that the toy I ordered took over two weeks to arrive, a week after my nephew birthday! Not impressed at all.”

Posted 2 years ago

“Item ordered wasn’t item received. Called and told I would be sent a returns label and given a refund. I asked about getting the item ordered and was told it was listed wrong so I’m not actually able to get the item I want. On the positive, delivery of the wrong item was quick”

Posted 2 years ago

“It took a very long time for my order to arrive and I had ordered all five sunny bunnies but I only received one, very frustrating this was my first time ordering from this site and I won’t again because now I have to reorder so I can get all five but from a different site . 🙄😔”

Posted 3 years ago

“It took over a week for them to package the one item I requested. I understand with corona, things can be a bit slower but this is the longest, by about 5 days, that it has taken to package a product. When it eventually shipped, it moved quickly but was too late for what I needed it for.”

Posted 3 years ago

“Unfortunately the wrong item was delivered! Toy Street did offer to exchange but this was for a birthday present and it would have arrived too late.”

Posted 3 years ago

Oh no! We are sorry for this! Please let us know if we can help you any further with this issue!

Posted 3 years ago

“Item ordered shown as 5+ in stock, waited a week called to be told item was out of stock. Refunded in full but not a great experience.”

Posted 3 years ago

Oh no! We are sorry you have had this experience with us! Please let our customer service team know if we can help you in any other way!

Posted 3 years ago

“The package seemed to come in a timely manner once I checked the tracking...but it also said it was sent back to sender. I contacted the company and they said sorry it was in their warehouse and would refund me. I still wanted what I ordered but they said I would have to reorder and did not offer a discount compensation. They did say if the prices were different at all I could contact them again which was nice but it overall wasn't a great experience. I decided not to reorder. I originally ordered because they had ben and holly toys at half the price of Amazon even with shipping. So if the toys had gotten to me it would have been great!”

Posted 3 years ago

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Toy Street is rated 4.7 based on 5,951 reviews