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Toy Street Reviews

4.7 Rating 5,952 Reviews

93 %

of reviewers recommend Toy Street

Company Reviews

Product Reviews

4.7

Based on 5,952 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 19th April 2024

Toy Street 5 star review on 2nd April 2024

Toy Street 5 star review on 14th March 2024

Toy Street 5 star review on 30th January 2024

Toy Street 5 star review on 3rd January 2024

Toy Street 5 star review on 13th December 2023

Toy Street 5 star review on 2nd December 2023

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I never received my item and when I tried to look into contacting company about issue I was unable to find a way …it could be my lack of knowledge of the website but I ordered Christmas presents for my Son paid for them and it’s says they were delivered however they were not.”

Posted 3 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Tracking suggests this was delivered on 13/12/2023 for you. Please get in touch with our customer service team by submitting a contact form on our website If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Toy Street

Posted 2 months ago

“I placed an order on 9th November and started chasing it a week later. I eventually received all but one of the toys over a month later after emailing weekly. The final toy has still not been received (28th December) and I have now asked for a refund. Although the customer service team responded to my emails in a timely manner it was me that had to keep chasing the order. If I hadn’t asked them to send me the items they did have I wonder if I would have still been waiting for all the toys!”

Posted 3 months ago

“Item i recieved and payed next day delivery for is NOT the item i ordered”

Posted 4 months ago

“Absolutely ridiculous ordered a item for my child on the 2nd of December for Christmas on the 20th of December the company said via email they can’t guarantee it will arrive for Christmas absolutely disgusting will never ever buy one item from here ever again or recommend anyone to buy anything from here”

Posted 4 months ago

“ORDERED 4/12/2023 AND ITS NOW 18/12/2023 AND THEY HAVENT GIVE ME ANY UPDATE- RESPONDED TO ANY TIME OF CONTACT I HAVE TRIED TO MAKE VIA EMAIL, SOCIAL MEDIA ECT. NOW FIGHTING THEM WITH BANK TO GET MY MONEY BACK - AND FINDING A NEW GIFT FOR CHRISTMAS FOR MY DAUGHTER.”

Posted 4 months ago

“Placed my order on November 14th still waiting for delivery. Thought I was in good time for Christmas but apparently not!”

Posted 4 months ago

“Ordered three presents on 10th,. They were all in stock and tracked Yodel (48) delivery takes 3 2weeks. Why, I mean I know its Christmas, but 3 weeks. Nothing to say they have even been posted yet. Can not afford to replace them. The shop is only open 10-3 pm daily so hoping to get some updates next week. Order #352996642”

Posted 4 months ago

“I have not received my package with no updates of wats going on it’s a Xmas gift and it’s not here at all I want a refund not satisfied at all”

Posted 4 months ago

“I ordered something a long time ago that was in stock when I ordered it.. within a day of my order they put it on back order. Told me it would take some time which I was fine with. A year and a half later still waiting.. email them now and get crickets.. not impressed at all.”

Posted 4 months ago

“DO NOT order from this website if you want a decent delivery service. I am still waiting for my order 16 working days later when their website states the average is 2-3 working days. Shocking customer service too, avoid!”

Posted 4 months ago

“Awful! 1 month on and I'm still wait for my parcel. Like other reviews here I'm told it's coming from another warehouse and will be here soon. I suspect I'll miss Christmas now and so I'm having to go out and purchase alternative gifts. Do not use! Waste of time.”

Posted 4 months ago

“9 days no confirmation email and no delivery of item that was supposed to be next day. Now they don't even have my order on there system. Joke.”

Posted 4 months ago

“Absolutely terrible service. After several emails and 3 phone calls, left on hold for over 40 mins each time then cut off. Automated email reply stating coming from another warehouse. Granddaughters birthday been and gone. TAKE YOUR MONEY ELSEWHERE.”

Posted 4 months ago

“Garbage. Ordered £100+ worth of Gravitrax on 27 Nov, all items showing as "in stock" on the website with 3-5 day delivery. 7 days later I emailed for an update to be told "the items are coming from our other warehouse". After another 7 days I sent another email to be told "I've passed this to management and the items will be sent as soon as possible". I cancelled the order and took my money elsewhere. It's clear that the items weren't stocked and I wasn't given any idea of a delivery date. My advice to anyone reading this review is to take their money to a more established, professional retailer.”

Posted 4 months ago

“I have waited almost 3 weeks for item. Still not received. Calls not answered and having to chase and send emails. Waiting on a refund . Very disappointing.”

Posted 4 months ago

“Order was made in early Novemeber but it never got delivered. Similar replies that the goods need to be transferred from other warehouse and management were aware of the situation. THAT IS BS! No confirmation on the delivery date, no tracking number, the phone number is never answered and the shop was not aligned with its address. I am looking for refund. To conclude, never return to this shop again. Lessons learnt on checking the reviews before purchase.”

Posted 4 months ago

“Placed an order on 23/11/23 - received an order confirmation and nothing since. Checked the site yesterday and product is showing stock. Tried to telephone but just a recorded message asking me to stay on the line - 1 hour waiting and still holding. Tried an email got a response saying they would try and respond in the next 72 hours. A waste of time I think.”

Posted 4 months ago

“Placed order on November 15th. Contacted company via email on November 20th, November 27th, and December 1st. It is now December 8th and I have not heard back from this company at all. Items have not been shipped yet. AVOID THIS COMPANY !!”

Posted 4 months ago

“Waited 2 weeks for my delivery, I’ve emailed twice and can’t speak to anyone on the phone. Frustrating and dissappointing.”

Posted 4 months ago

“busy waiting for an order that was placed in October reqular calls and waiting on the phone and still No product the company has even been in touch i have had to do all the enquiries not very impressed at all please can somebody sort it out”

Posted 4 months ago

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Toy Street is rated 4.7 based on 5,952 reviews