toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,188 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

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Metrics

3.7

Based on 1,188 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service! I had made a mistake on my order and they couldn’t have been more helpful. Everything was put right with no fuss it was an absolute pleasure to deal with toxicfox.co.uk. I would highly recommend them, the customer service is second to none and I will definitely be buying from them again!”

Helpful Report

Posted 3 years ago

Hey Rosina! Thank you for your amazing review! I am glad we were able to assist right away and I hope you will order with us again in the future :)

Posted 3 years ago

“Tips: Good product but don't expect to get your order on the expected day given or anytime near the expected date. And don't expect any updates to their dispatch dates. Order months in advance. AND Keep inquiring. Story: I've ordered twice and received the same inefficient service. the last order (for a birthday) I placed was August 22nd with given expected dates beginning August 28. I thought ok I'll probably get the birthday card I ordered first. Second week in September I inquired. I really would have been ok if I just got the birthday card before the September 13th birthday. I didn't get the card until September 23rd. My order consisted of about 6 items. On October 20th, I inquired about the status of my final item. October 21st Toxicfox said it was shipped today.”

Helpful Report

Posted 3 years ago

Hello Darlene, I am truly sorry to hear you have experienced delays with your order! Please know if you email us at care@toxicfox.co.uk our care team would welcome the chance to turn this experience around for you. Thank you.

Posted 3 years ago

“Recently ordered girls hooded blankets, for the price £49.99, these were very disappointing in terms of thickness and quality. Would have expected a much better product.”

Helpful Report

Posted 3 years ago

Hey there I am truly sorry for the inconvenience you have experienced with your order and that you are unhappy with your latest blanket order. Please know if you email our care team at care@toxicfox.co.uk our customer care team will do their best to assist and turn this experience around for you.

Posted 3 years ago

“I've ordered quite a few towels, one of them had a small fault on it. I emailed and sent a photo to them and within approximately. 30 mins I had a reply and the problem was solved. Amazing service and customer care . HIGHLY recommend .”

Helpful Report

Posted 3 years ago

Hi Linda! I am glad to hear our customer care team was able to assist right away and I hope you will enjoy your replacement towel! x

Posted 3 years ago

“Ordered 2 personalised Jute bags in August with a dispatch date of 1st October. Wish I had come to this website before ordering as I probably wouldn't have bothered! So, 1st October comes and goes with still no bag, no email to explain delay. So I email customer care (or customer dont care) with no response- have now emailed the address which sent the order confirmation email to me in the hope someone can respond. Missed the birthday that one of the bags was scheduled for, so just hoping it makes it in time for Christmas. Laughable thing is, I get an email daily from toxic fox and they now tell me their christmas shop is open. You probably wont get your order till next christmas, but hey what do I know! First rule of any business is making sure you have good customer care- otherwise they wont come back! So, if Toxic fox wants to respond directly to this, then great, because as of yet you haven't bothered to respond to me so far”

Helpful Report

Posted 3 years ago

Hello Tina! I am truly sorry to hear your latest experience with ourselves was less than stellar! If you could please email us at care@toxicfox.co.uk with Reference Code "TOX007" and our customer care team will review this and try to turn this experience around for you.

Posted 3 years ago

“I have ordered many of the amazing bath towels. One of them was faulty one email to them and it was dealt with so quickly. Amazing customer services, amazing products and great fun building the character. Highly recommended”

Helpful Report

Posted 3 years ago

Good Afternoon Linda, Thanks so much for your lovely feedback, our care team will be happy to hear this and I'm so glad to hear your experience with ourselves was a great one! x

Posted 3 years ago

“I ordered a jute bag in July with an expected delivery of 1st week of September. 3 weeks in and still haven't received it and keep getting the standard email saying apologies for delay and its in production expecting to be dispatched 3-5 days. Have received multiple emails like this. It was meant to be a birthday gift and its way too late. They will not process refund either as it's in final stages of production. Don't order from here as it takes ages”

Helpful Report

Posted 3 years ago

Good Afternoon, I am very sorry to hear you felt your experience with ourselves was less than great! I am sure our customer care reps would love the opportunity to make this up to you, please contact them at care@toxicfox.co.uk with REVIEW001 in the subject line and this will be appropriately reviewed for you, thank you.

Posted 3 years ago

“Easy and quick service. Great product.well made and great value for money.”

Helpful Report

Posted 3 years ago

Hello Lisa! Thank you for the great feedback, I am glad you enjoy your Toxicfox products! xx

Posted 3 years ago

“I have ordered several items which due to the personal perfection of each product the max couple of weeks waiting time is well worth the wait ❤ me & my 9 year old daughter absolutely love everything we have ever received 🥰 it is our favourite website ever 😍 5 stars from me ⭐⭐⭐⭐⭐”

Helpful Report

Posted 3 years ago

Good evening Jo-anne and thank you for your amazing feedback! I am glad you rate our products so highly and I hope you will order from us again in the future! Stay safe x

Posted 3 years ago

“I am really happy with all my items I got. Never had a issue with anything. Good communication through e mail.Love all my items + great quality.”

Helpful Report

Posted 3 years ago

Hello Lorraine, I am glad you love all your toxicfox purchases, we truly appreciate your custom! x

Posted 3 years ago

“DISGUSTING company!!! AVOID.... Still waiting on my bag I ordered from July, I sent 2 emails to customer care and NO response upon till now. I’m not surprised reading all the bad reviews below as it’s a joke! Ill never order from you again and the director needs to sort her buisness out properly instead of all this false advertising & still taking people’s money while she’s loving her rich life on her instagram, she needs to be dragged & shamed all the time!”

Helpful Report

Posted 3 years ago

Hello Yvonne, I am truly sorry to hear of the delay experienced with your order! Please know if you email our customer care team on care@toxicfox.co.uk our team will do their best to turn this experience around for you in no time.

Posted 3 years ago

“Item was Ment to be shipped last week still hasn’t been shipped and they do not know when it will be. Not helpful. “ Please know as this order is handcrafted and personalised we can never guarantee a definite delivery date I am afraid and can only ever provide you with an estimated dispatch date“”

Helpful Report

Posted 3 years ago

Hey there, I am truly sorry to hear of your recent experience with ourselves. Based on the information provided I cannot locate your order however if you email us with the reference code "RV004" our customer care team will do their best to turn this experience around for you.

Posted 3 years ago

“I have always had the best service from the customer service team. I have purchased chopping boards, towels, hoodies and a lunch box for a child. 1 chopping board arrived smashed but it was replaced in mere days with no argument. I have dealt with different customers service staff there and they have all worked to the same high standards. Tracey”

Helpful Report

Posted 3 years ago

Hello Tracy! Thank you for taking the time to share this and I am glad that you are pleased with our products and level of customer service, this is what we aim for! x

Posted 3 years ago

“I have had very positive experiences with this company. I have ordered a lot of different items over the past couple of months and they have all arrived in good time - online ordering anywhere needs time so I allow plenty any way - One chopping board arrived smashed to bits, but as soon as I sent an email it was responded to the same day and a replacement was received the following week. I have ordered hoodies, towels, a child's lunch box and chopping boards and have pretty much done my Christmas shopping with them, so far without fault and am very happy with the quality of the goods and the service. I have read the other reviews and it feels like a totally different company to the one I am using... I speak as I find and I give top marks T. G”

Helpful Report

Posted 3 years ago

Hi Tracey, thanks for the great feedback! I am sorry for the issue experienced with the chopping board but I am glad our customer care team was able to resolve this for you right away!x

Posted 3 years ago

“I’ve order a few towels off them now and they have always been of good quality. However the last 2 I ordered together came and were not to their usual quality. I emailed them, they responded quick and were very helpful and sent me a replacement of my order straight away.”

Helpful Report

Posted 3 years ago

Hey there! Thank you for this amazing review, I am glad our customer care team was able to resolve this for you right away!

Posted 3 years ago

“Over two months waiting still nothing has been dispatched but the money was taken avoid avoid avoid.”

Helpful Report

Posted 3 years ago

I am truly sorry to hear of the delay you have experienced with your recent order with ourselves. Please know if you email our customer care team at care@toxicfox.co.uk our customer care team will do their best to turn this experience around for you as quickly as possible.

Posted 3 years ago

“Cannot believe the waiting time for my order😬 is not evening going to be dispatched til the end of this month, crazy ! Not being funny it’s not cheap. Probably won’t order from this site ever again”

Helpful Report

Posted 3 years ago

Good Afternoon. Thank you for your feedback and I am very sorry to hear about the delay with your recent order. Please email us at care@toxicfox.co.uk and our customer care team will look into this for you right away!

Posted 3 years ago

“I ordered my items for over 3 months now. Sent numerous mails yet got no response. Everyone AVOID THIS SITE.”

Helpful Report

Posted 3 years ago

I am truly sorry to hear you have experienced delays with your recent order. Looking into our records I can see that your recent emails have already been responded to however if you have not received these replies please email us back and we will look into this for you right away.

Posted 3 years ago

“Do not buy from this company!! Made an order in July and it never arrived! I requested a refund under the consumer rights act that if my item didn’t arrive on time or within 30 days of making the contract then I am entitled to my money back! Funny that they have stopped replying to my emails but they can respond to bad reviews!! Seriously waste your money!!”

Helpful Report

Posted 3 years ago

Good Evening, Thank you for your feedback and I am very sorry to hear your experience with ourselves has not been the best! Please could you email in at care@toxicfox.co.uk quoting "REVIEW001" within the subject title and I am sure our customer care reps would love a chance to turn this around for you.

Posted 3 years ago

“Ordered a product 3 months ago still not received not allowed to cancel and get refund as in processing!!! For 3 months, appalling avoid using”

Helpful Report

Posted 3 years ago

Good Afternoon Wendy, Thank you for your feedback, I am terribly sorry to hear your experience with ourselves has not been the best ! Please can you contact care@toxicfox.co.uk with R001 in the title of your email so one of our care reps can have this experience swiftly turned around for you, as we never want to see any of our customers upset with the service we have provided. Thank you.

Posted 3 years ago

toxicfox.co.uk is rated 3.7 based on 1,188 reviews