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Tower Reviews

4.2 Rating 4,961 Reviews

79 %

of reviewers recommend Tower

Company Reviews

Product Reviews

4.2

Based on 4,961 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 9th April 2024

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Tower 5 star review on 2nd April 2024

Tower 5 star review on 2nd April 2024

Tower 5 star review on 1st April 2024

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New to this equipment so far ok Disappointed that there is no recipe book apart from a few recipes in the back of the user manual. I feel I will have to try and experiment with different ways of cooking now. I just hope I have not made a mistake in buying this tower xpress pro I am 85 years old and used to having clear recipe books for me. This would’ve been a great help.”

Posted 1 day ago

Hi Rosalind, Many thanks for your kind words about your Tower Air Fryer. Here at Tower we understand at times using a new piece of kitchen equipment can be a little daunting - that's why our Customer Services Team are always on hand to help. One of our Team will be in contact very soon. Keith - Group Customer Services Manager

Posted 8 hours ago

“Bought today will update”

Posted 1 day ago

Hi Thanks for choosing Tower for your valuable order. Rest assured our Customer Services Team are always available should you have any enquiries. Keith - Group Customer Services Manager

Posted 1 day ago

“I purchased the 2400w cord cordless steam iron. I've only had it two months as it was bought in Feb 2024. The steam button has broke, for a new iron I would not expect something like this to happen. I am within. My 1 yearwarrenty and have tryed to call the customer service line and every time I call it's closed. Plz can u help with sorting this issue out as I don't a proper functioning iron.”

Posted 3 days ago

“Love it 😍😍”

Posted 5 days ago

HI Thanks for your 5 star comments about your Tower product. We love our products too !!!! Keith - Group Customer Services Manager

Posted 4 days ago

“Was a present from a very good friend, probably the best present I've had in 63 years, very easy to use and clean, I'm super impressed jow easy to use , makes fantastic sandwiches, and remarkably so tasty and easy”

Posted 6 days ago

Hello Kevan Thanks so much for your kind words about your Tower product. We hope you visit our website to check out our fantastic range of products. Best wishes Keith - Group Customer Services Manager

Posted 4 days ago

“I love my new air fryer you can cook two things to be ready at the same time The only problem with delivery was it came a week and a day early”

Posted 6 days ago

Hello Sandra Thanks for taking the time to leave your 5 star review for your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 4 days ago

“I bought my first airfryer a few weeks ago, the Tower 2.2 litre one and it has changed my life! I had heard how good airfryers are but thought they would be too expensive and would I use one... I saw a tv programme with Alexis Conran showing how useful these things are and seem more programmes since. I was hooked! I looked at Argos and was amazed that my airfryer was only £27.50! Too good an opportunity to miss so I got one. I've been struggling with my health and been out of work, on a very low income, and depressed about my electric bills was one area of my life pulling me down. Since I got the airfryer my electric bills have gone way down, because I don't use my oven! One of the plus points of using one of these is no warmup time! Unlike an oven that needs preheating, this baby starts cooking straight away! I am still experimenting with various things but I love it! Thank you, Tower!”

Posted 1 week ago

Hi Sue, Thanks for your fantastic comments. Here at Tower we are so proud of our Air Fryers and we were delighted to read how your Air Fryer is helping with your utility bills. Rest assured our customer services team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 4 days ago

“Just excellent service all round.trust and try.”

Posted 1 week ago

Hello Brian, Many thanks for your 5 star comments about Tower. Here at Tower we are very proud of the products we provide supported by the great Customer Services from our Team. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“I LOVE IT ALL”

Posted 1 week ago

Hi Brandon Many thanks for your 5 star comments about your Tower product. Here at Tower we are a little biased and we love our products too !!! Keith - Group Customer Services Manager

Posted 1 week ago

“I have purchased a tower 2in 1 cord/cordless steam iron . I received this yesterday, so have only used this once ,so I can’t comment on anything long term however, on first use the instructions were clear , the iron appears sturdy and well made. To be able to use corded and cordless is a Brilliant feature . The steam function worked perfectly, no drops or issues . The iron is light and shaped perfectly to get between buttons etc. I would recommend the is iron.”

Posted 1 week ago

Hi Caz, Many thanks for your 5 star comments about your Cordless Steam Iron. I was pleased to read everything is going well so far. Rest assured our Customer Services Team are always available to help in the future. Regards Keith - Group Customer Services Manager

Posted 1 week ago

“Excellent value for money. The trays mean you can cook fish and chips for 2 at one time. Only issue is the rotisserie position limit the space between shelves. I have been using this for about 2 months with no issues. It is quite large but it works in my kitchen.”

Posted 1 week ago

Hello Thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers feedback as this allows us to review and improve the products and services we provide. In addition our Customer Services Team are always on hand to help. Keith - Group Customer Services Manager

Posted 1 week ago

“Wow, this air fryer is like nothing I have ever experienced before. I have not stopped using it since the day we bought it. We had a family pizza night last weekend and the pizzas were exceptional - restaurant quality in just 4 minutes!! We used the pizza stone and it tasted like an authentic Italian pizza. I also made a simple ham and cheese toastie and the crisp the air fryer created on the outside was insane! I've also made brownies, crispy beef, sausages - you name it, this air fryer can do it. Completely changed my life when it comes to cooking. I would give it 10/10 stars if I could.”

Posted 1 week ago

Hello Emma, What a fantastic review to receive - thanks from everyone at Tower HQ It was wonderful to read your review about the mouth-watering meals you have prepared in your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“It's amazing it cooks things amazing I love it will never cook with my oven again .”

Posted 1 week ago

Hi Thanks for your wonderful 5 star comments about your Tower product. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 week ago

“Easy to use and simple preset options”

Posted 1 week ago

Hello We were delighted to read your comments about how easy you are finding your Tower Product. Rest assured our Customer Services Team are always available if you need any help moving forward. Keith - Group Customer Services Manager

Posted 1 week ago

“I’ve tried for a week and half to get in touch due to 2 electrical heaters being faulty. There’s not been any response. Very disappointed with this company.”

Posted 1 week ago

Hello Zahida, Thanks for your comments. Your review was certainly surprising when you mentioned there's not been any response - this is incorrect as we have responded to your communication. One of our Customer Services Team has reached out to you once again to resolve your enquiry. Keith - Group Customer Services Manager

Posted 1 week ago

“Over all happy with this product apart from a few things missing from it such as heatproof finger mitts and recipe book Which would of come in handy”

Posted 1 week ago

Hi Kelly, Many thanks for your 5 star comments about your Tower product. I have arranged for one of our Team to contact you regarding the missing items. In the meantime many thanks for your patience. Keith - Group Customer Services Manager

Posted 1 week ago

“Why are the replacement drawers always out of stock”

Posted 2 weeks ago

Hi Thanks for your comments. We were surprised to read your review as we have received no enquiry from you previously. One of our Customer Services Team have contacted you. Regards Keith - Group Customer Services Manager

Posted 1 week ago

“Brand new today and I love it. 1 x million better than previous air fryer with drawer”

Posted 2 weeks ago

Hi Mags, It was wonderful to read your 5 star comments about your Tower Air Fryer. We hope you visit our website again very soon to see our exciting range of products and accessories. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Nice little unit works well”

Posted 2 weeks ago

Hi Tracey, Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always on hand should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 2 weeks ago

“A few week ago I gave Tower a bad review as the air fryer I purchased at xmas had a part missing. They keeped me informed saying parts are not available yet. Once I made a complaint about how long this has gone on they moved very quickly and replaced the item. Excellent service.”

Posted 2 weeks ago

Hi Ron Thanks for your 5 star comments. I was sorry to learn of the delays which you encountered whilst we endeavoured to source a spare part. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 2 weeks ago

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Tower is rated 4.2 based on 4,961 reviews