Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,558 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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T Tunal

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received it. Ordered it. Evri have it over 2 weeks. Emailed you and had no response. Please chase”

Helpful Report

Posted 2 years ago

“Well the air fryer doesn't work and I waiting for a response about what you are going to do about it. It is pretty poor that I have to rely on email as you don't do phone calls. A very unhappy customer.”

Helpful Report

Posted 2 years ago

“There is no customer service. Phone is a recored message saying to email. Emails take aweek to get an answer. So sorry that this company has dropped this low.”

Helpful Report

Posted 2 years ago

Hi Gill, Thanks for taking the time to leave your valuable review. Here at Tower we do care about our customers. Due to the phenomenal interest shown in products similar to the Air Fryer which you have ordered our Customer Services Team are working hard to respond to our customers messages. One of my Customer Services Team will be in contact with you in the next 24 hours to resolve your enquiry fully It only leaves me to apologise for any shortfall in our service. Keith - Group Customer Services

Posted 2 years ago

“Ordered a 9 litre air fryer which arrived but had damaged packaging and no instruction booklet. Tried to call but you get through to a recorded message telling you to send an email to their customer service department as they are so busy. The response to the email is an automated response advising they'll get back to you in 7 days. Still no response one week later. Now at the point of contacting Trading Standards or Citizens Advice Bureau to see if they can get a response. Based on this I suggest you avoid Tower Housewares like the plague.”

Helpful Report

Posted 2 years ago

Hi Andy, Thanks for your valuable comments about your Tower Air Fryer. I was sorry to read about the damage to the packaging - rest assured we hold close links with our courier partners and will address your comments with them. One of my Leadership Team have contacted you today to establish if your Air Fryer is in working condition. In addition, an Instruction Manual is being forwarded to you. It only leaves me to apologise for the shortfall in the normal service delivery here at Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Payed for next day delivery and hasnt turned up . Tryed calling customer service and just said email us . Where is the customer service there is non . Iv tryed ringing the delivery company no answer , so what is the point in me paying for next day delivery if im not going to get it next day , i no its only £4.99 but still i payed for next day so i want £4.99 i payed back as i havent got the item next day”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about the delivery experience of your Tower order. I was sorry to learn about the delay in delivering your parcel to you, but I was delighted to understand your parcel is now with you safely. As you can appreciate our courier partners are working very hard to get our customers' orders to them as quickly as possible during this busy time. One of my Customer Services Team have contacted you today to address your comments - it only leaves me to personally apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Placed an order on the 21 November for the vortex xl Air fryer, so far no airfryer but have taken the money. I have no idea what is going on as have had no communication from them. Phone number does not work as they tell you to email, you email then it takes 7 days for them to reply. I wish I had read the reviews before placing my order.”

Helpful Report

Posted 2 years ago

Hi Sue, I really appreciate your valuable feedback about your recent experience with Tower. Due to the high volume of interest shown in our energy saving products such as Air Fryers our Customer Services Team are working hard to ensure our customer communications are responded to as quickly as possible. One of my Customer Services Team will be in contact with you within the next 24 hours to provide an update on your enquiry. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I need to cancel my order and get a refund I haven’t received item and logged this by email on Friday to action as soon as possible Money has been taken 189.99 please refund and retrieve item from courier”

Helpful Report

Posted 2 years ago

“Absolutely disgusted had this air fryer TODAY used it and it’s blown and almost set on fire. Tried to contact Tower and nothing! Could have started a fire!!!”

Helpful Report

Posted 2 years ago

“Terrible customer service received a damaged air fryer on the 17th November & emailed straight away automated response saying someone will get back to me.. It's now the 28th & still no reply ... I need to return this item ASAP.. Why is there no returns label in the box saving time etc... You have taken £ 200 from me... I want a refund please .. Awful experience & ongoing ... Very annoying..”

Helpful Report

Posted 2 years ago

Hi Beverley Thanks for taking the time to leave your comments and photograph of your Tower Air Fryer. I was sorry to learn of the damage upon arrival of your product - rest assured this is a rare occurrence. We do hold close links with our courier partners, and we will address you issue with them. One of our Customer Services Team have been in contacted with you and we look forward to receiving the information from you to conclude your enquiry fully. It only leaves me to offer my sincere apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely shocking service. We gifted a set to a family member as well as purchasing a set for ourselves at the same time. Kettle has gone wrong in less than the year. Offered to choose a completely different one as you have none to replace. I purchased a set to match for a reason so I want the whole set replaced. Surprise surprise 2 days now with Absolutely no response to my e mails considering I was given 48 hours to reply this Is out of order. I am Absolutely disappointed with this company and the fact you can't supply new items to cover your faulty ones. have a 4 month baby to boil kettle for and can't. Boiling water in pans to get by! Absolutely shocking that you haven't helped quicker because of this. The kettle leaks water all through the dial and down to the electrics. Do not buy from this company!”

Helpful Report

Posted 2 years ago

Hi Louise, Thanks for your valuable review about your recent contact with Tower. As you can appreciate, due to the popularity of our products we have been inundated with interest and enquiries. Our Customer Services Team are working hard to ensure our customers messages are responded to as quickly as possible. I was pleased to learn that one of the Customer Services Team Chloe has been in contact to agree a solution to your enquiry. It only leaves me to apologise for the shortcomings in our usual standards of service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Only wish I had read these reports paid for next day delivery still waiting getting nowhere trying to get answers and the fact they are cheaper else where”

Helpful Report

Posted 2 years ago

Hi Cazza, Thanks for taking the time to leave your valuable feedback about the order you recently placed with Tower. I have arranged for one of my Customer Service colleagues to contact you today. I can see from initial investigations that there was a rare occurrence which prevented your order being finalised. It only leaves me to apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Terrible service will not be using them again.”

Helpful Report

Posted 2 years ago

Hi Olivia, I was sorry to read your review left on our Tower Website. Having investigated your enquiry, I can confirm your order was not processed in full due to a rare technical issue which occurred with our website. I can see from our records that your enquiry has now been fully resolved and must offer my sincere and personal apologies for the disappointment this issue has caused. Keith - Group Customer Services Manager

Posted 2 years ago

“The customer service is a disgrace. To hear only a voice message when you call saying sorry due to the time of year we are very busy so please e-mail us instead. Maybe you need to employ some phone staff. You e-mail get stupid auto response, very very un-professional. All I wanted is to return an item and you are doing your best to make it as hard as possible. Seems Ian has time to respond to reviews though”

Helpful Report

Posted 2 years ago

Hi Graham, Thanks for taking the time to leave your comments about your recent contact with Tower. Having read your comments, I was sorry to read you ordered the incorrect sized product which did not meet your requirements. As you can imagine with the popularity of our Air Fryers, Tower have been inundated with interest and enquiries about our products. Our Customer Services Team are working hard to ensure our customers messages are responded to as quickly as possible. One of our Customer Service Representatives Liberty is handling your enquiry and will be finalising the actions required for you to return your parcel to us today. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered an Air Fryer from Tower on the 14th November. It was sent to Evri for delivery,. Which they received on the 16th November. Still no notification when it's being delivered. Can't get in contact with them either. Where's the customer service! Have contacted Tower a couple of times, but no-one gets back to you. Noticed they've taken the money day after ordering. Not happy at all. Wish I had gone elsewhere. Still might if something doesn't happen soon. 😡”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about the delivery experience of your recent order from Tower. Due to the popularity of our products such as the Air Fryer you have ordered our Customer Services Team have been inundated with enquiries. Our courier partners deliver 1000's of parcels to our customers each day. On the rare occasion where a parcel is delayed, we hold close links with our courier partners to act swiftly to resolve enquires I can confirm safe receipt of all of your messages and one of my Customer Services Team will be in contact with you today to provide an update of our actions already taken It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“This is a rubbish air fryer all the non stick has came off and tower say it not covered under there warranty as it cosmetic but I not happy to use like this so order new one and in not tower And I not the only one had this fault looking at reviews DO NOT BUY”

Helpful Report

Posted 2 years ago

“We purchased a Tower Slow Cooker, when removing the cooker from the packaging the lid fell out and smashed. We tried ringing customer services to try and get a replacement lid only to be told they are to busy to answer the phone so we should email our enquiry. We did and got an automated reply saying someone would get back to us within 7-10 working days day 10 nothing we sent another email and didn't even get a reply automated or otherwise. Customer Service is non-existent apparently, their product may be good or not we have no idea because we haven't been able to use it.”

Helpful Report

Posted 2 years ago

Hi Duncan, Thanks for getting in touch about your Tower Slow Cooker. We were sorry to read about the damage which occurred when you lifted your parcel from the box. Whilst your Slow Cooker was not purchased directly from us we here at Tower are keen to see if we can assist in any way. To this one of my Leadership Team will be in contact shortly to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“If a product you purchase from this company goes faulty, they expect you take a video of how it doesn't work, take a video of how you maintain the item, the batch number and a screen shot of proof of purchase. On receipt and despite the item being covered by warranty, they will then consider how to respond. Highly recommended you avoid buying from this outdated company.”

Helpful Report

Posted 2 years ago

Hi Steve, We were disappointed to read your comments about your Tower product. From the information left on your review we have no record of receiving any previous communications from you. Please feel free to get into with us at customerservice@towerhousewares.co.uk Upon receipt we will be delighted to resolve your issue. Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered T 17038007 on 4 /10/22 , never arrived , phoned , messaged to be told out of stock new , stock due 18 November, today is 22 November no item , sent numerous messaged no reply Told I get a gift for waiting this too hasn’t arrived either”

Helpful Report

Posted 2 years ago

“Received my tower dual airfryer quick delivery opened box a few days later when I knew I would have time to read the instructions upon opening box there wasn't any instructions found a little info online about instructions that's when I read my dual hadn't been sent with the 2 grill plates for the basket have emailed tower 3 times asking for them and a instruction book quite upsetting as it cost me £200 off their website and I haven't been able to use it not sure who to contact next for someone to help me please”

Helpful Report

Posted 2 years ago

Hi Sandra, Thanks for your review about your contact with Tower Customer Services. Due to the popularity of our products such as Air Fryers our Customer Services Team are working hard to respond to the phenomenal interest we have received. One of our Customer Services Team has safely received your many emails and I can confirm we will be responding to you shortly. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased an dual basket air fryer last week deliver was swift but when I saw it the finish of the product was gloss black - it looked matte on the website consequently it doesn’t match other appliances in my kitchen so I decided to return. I have emailed customer services as I understand I can pay for and obtain a collect + return label to send it back. I have received an automated reply to my email stating it could take 7 days to reply I am going away on Thursday and want to return the item before then. I have tried calling but you just get an answer phone message. Very poor service. I only need the returns label!”

Helpful Report

Posted 2 years ago

Hi Jo, Thanks for taking the time to leave your comments about you request to return your Tower Air Fryer. I was sorry to read your comments. One of my Customer Services Team will be in contact with your returns label within the next 24 hours as we fully appreciate your deadlines. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,558 reviews