Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,959 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,959 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

C Eager

159

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant arrived on time and thanks”

Helpful Report

Posted 1 month ago

HI Thanks for your 5 star review and indeed your valuable order. We were delighted your order was delivered on time by our courier partners. Keith - Group Customer Services Manager

Posted 1 month ago

“Brilliant air fryer. Best thing for cooking we ever bought. Simple, quick, economical and so easy to use.”

Helpful Report

Posted 1 month ago

Hello George It was wonderful to read your 5 star comments about your Air Fryer. Here at Tower we love our Air Fryers too !!!! Keith - Group Customer Services Manager

Posted 1 month ago

“We just got a twin tower Airfryer at the weekend, we have used it loads since...so far so good 👍 My other Airfryer died on us we had it for 7yrs, & it was used everyday, fingers crossed this one stays with us for a long time, great price...would definitely recommend”

Helpful Report

Posted 1 month ago

Hi Many thanks for your 5 star comments about your Air Fryer from Tower. We were delighted to read your Air Fryer is working well - should you have any enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“Our sensor lid kitchen bin developed a fault. Customer Sevice response was excellent. It is unusual in modern times to have this level of customer care. I would thoroughly recommend this company .”

Helpful Report

Posted 1 month ago

Hello Peter, Thanks for your wonderful review. Here at Tower we always endeavour to place our customers at the heart of everything we do and your comments have demonstrated we achieved this with your enquiry. With our best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Just purchased my first Air fryer, I can't wait to try it out. After looking at so many products on the market, I decided to go for the Tower dual basket air fryer. I was exceptionally pleased with the price and the turnaround from ordering to delivery was first class. I could spend ages writing a lot more but I've got loads of cooking to be getting on with....Very Happy Customer.”

Helpful Report

Posted 1 month ago

Hello Lee, We love reading our customers comments especially when our products make them so happy. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service - if there are any enquiries in the future please feel free to drop us a message. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“I purchased this stand mixer after my Kenwood which had been handed down from my mother broke and the repairs were costly. I have now done several bakes using this mixer and i would say that it does the job, cakes are light and fluffy as they should be. The only negative is that it is a bit louder than my Kenwood was on the highest setting. Delivery was brilliant as it was delivered within 48hrs of ordering.”

Helpful Report

Posted 1 month ago

Hello Shazia, What a wonderful review to receive about your Stand Mixer from Tower. The cakes you have made using your Stand Mixer sound delicious Regards Keith - Group Customer Services Manager

Posted 1 month ago

“Very pleased with this product”

Helpful Report

Posted 1 month ago

Hi Thanks for your 5 star comments about your Tower product. Your valuable order was appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“As we're new to air fryers it took a bit of working out. We've only used it a few times but getting the hang of it now. Ideal for two/four people, cuts down cooking time, not too messy (best to wash after each use). We've been putting off getting one for a good while but now feel it has a place in our kitchen, though not totally replacing our oven.”

Helpful Report

Posted 1 month ago

Hello Michael, Many thanks for your kind words about your Tower Air Fryer. Here at Tower we understand new products may take some time to get accustomed to - that's why our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Bought a 31/2 litres Tower slow cooker this product is well made and very well packaged, it is simple to use and cleans very easily after use. Comes with a 3 year warranty for peace of mind, delighted with this product. Thank you”

Helpful Report

Posted 1 month ago

Hi RJ, We were delighted to read your 5 star comments about your Tower Slow Cooker. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“Great. Serves its purpose”

Helpful Report

Posted 1 month ago

Hello Judith Thanks for your 5 star comments and indeed your valuable order for your Tower product. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“Great air fryer, best one I've had great price too. Highly recommend”

Helpful Report

Posted 1 month ago

Hi Abby Thanks for your 5 star comments and kind recommendation for your Tower Air Fryer. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“Absolutely brilliant, love it. Everything cooks so quick & having the dual baskets, which arrange for different foods to be ready at the same time, is just fantastic. My Mam has since bought one, after me telling her how good it is & she loves hers just as much as me.”

Helpful Report

Posted 2 months ago

Hello Nicola, Many thanks for your 5 star comments about your Tower product. I was delighted to read about your mam's purchase Thanks for being such a loyal customer of Tower. Keith - Group Customer Services Manasger

Posted 2 months ago

“First sort fryer I have bought and up to now has been on excellent Just trying new foods every day”

Helpful Report

Posted 2 months ago

Hello Barbara Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we understand new products may take a little time to get used to so if there are enquiries rest assured our Customer Services Team are readily available to help Keith - Group Customer Services Manager

Posted 2 months ago

“Really please with my new Air fryer”

Helpful Report

Posted 2 months ago

Hi Laura We were delighted to read your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Bought a omlette maker love it great for lunch etc quick no mess”

Helpful Report

Posted 2 months ago

Hello Ann It was great to read your comments about your Omelette Maker. You cant beat an omelettes for lunch !!!! Regards Keith - Group Customer Services Manager

Posted 2 months ago

“This was such good value couldn't pass it by . Even my best friend got one on my recommendation. This fabulous”

Helpful Report

Posted 2 months ago

Hi Jackie Thanks for you (and your good friend !!) for your valuable orders. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 months ago

“It's brilliant”

Helpful Report

Posted 2 months ago

Hello Valerie, Many thanks for your 5 star comments about your Tower product. Should you have any enquiries our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 2 months ago

“Really amazing set of knives. Very good price would recommend”

Helpful Report

Posted 2 months ago

Hello David It was wonderful to read your 5 star comments about your Tower Knife Set. Thanks for your kind recommendation - we do hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 months ago

“Absolutely love it. My daughter bought this for me as its waist high on worktop as i find difficulty in bending down to an oven at floor level. Very practical to use. Thankyou.”

Helpful Report

Posted 2 months ago

Hello Sue, Many thanks for your 5 star comments about your Tower product. We were delighted to read how your product meets your individuals circumstances. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Quick and easy to use and to clean would recommend very good value for money, 5 out of 5”

Helpful Report

Posted 2 months ago

Hello Janice, Many thanks for your 5 out of 5 comments for your Tower product. Your recommendation was grea6ly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 months ago

Tower is rated 4.2 based on 4,959 reviews