Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,961 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,961 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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C Eager

159

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I registered my appliance for the 2 year warranty . However 13 months into the warranty period the air fryer stopped working however after 5 emails and 3 weeks waiting Tower customer serviced advised although the warranty was registered if I no longer had the original receipt they wouldn’t do a thing ! Very disappointing for such a large organisation and I thought I was buying a reputable brand but will never purchase Tower again”

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Posted 3 months ago

“Please can you tell me why I haven't got a recipe book with my new 10-in 1 digital air fryer oven”

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Posted 3 months ago

Hi Thanks for your review about your Tower Air Fryer. I was sorry to read your comments. One of our Customer Services Team will be in contact very soon to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“I bought this for New Year's Day as I had to cook a large joint of beef for fourteen family members and when turning on the light didn't come on so quickly put it in the oven and had dinner later, only to find out the cooker had started to heat up.I haven't complained as have used it again knowing it's only the light and the rest works perfectly, and it's only me that will use it”

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Posted 3 months ago

Hi RonBays, Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer. I was sorry to read about the minor issue with the light. I have arranged for one of our Customer Services Team to contact you very soon to see how we can help. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Happy with the price..drawers a bit awkward ..the 3 year guarantee with tower products is a definite plus..all in all will be using this daily”

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Posted 3 months ago

Hi Many thanks for your kind words about your Tower product. We were delighted you selected Tower to make your valuable order. Rest assured our Customer Services Team are always available should you require and help. Thanks again Keith - Group Customer Services Manager

Posted 3 months ago

“The food only cooks on the top. If you fill it you are shaking and moving food a lot. Fine for one single layer of food. Youd be better off going smaller. Its a heating ring with a fan.”

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Posted 3 months ago

“It took me quite a while to find an air fryer that would suit me. I had looked at many and found that they had drawers that were hard to open, seemed flimsy, too small or the fryer was too big. When you order something that you havnt looked at its difficult to judge so in the end I went to my local store, Woolacotts, where they had several on view, unboxed, so that I could have a good look. I liked the look of the Tower 10 in 1. I liked the fact that it had wire shelves so that you could cooked more than one layer of food and it had a drip tray. I must admit it took me a couple of days to try it! I tried some oven chips. Very simple. They came out so much better than the oven! I don't normally eat them but these were lovely and not burnt on the edges which us what happens in the oven. I tried a tray of pigs in blankets on Christmas day as they wouldn't fit in my oven. Lovely. I was a bit worried as the booklet said that greasy things like sausages were not the best thing to cook in the air fryer so I won't make a habit of it. Bread rolls worked well also. I have a long way to go but will keep trying new things. I also love the fact that it has a big widow and a light so that you can see if your food is done. My only negative comment is that I sometimes find the on button not quite sensitive enough but I'll see how it goes but may be me being heavy handed. All in all an excellent buy. .”

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Posted 3 months ago

Hi Valerie, What wonderful words to receive about your Tower Air Fryer. The versatility of your Air Fryer is clearly evident when you mention about the range of food you have cooked in your Fryer. Thanks again for taking the time to leave your comments. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“This is the second time a Tower Vortex Air Fryer has packed up on me. What's worse is that I tried registering the extended warranty when I got it but their website was messed up and wouldn't allow me to complete the registration so I gave up and am now paying the price. What a scam.”

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Posted 3 months ago

“We purchased a Tower mini oven with hot plates at Dunelm in November. When we unwrapped the parts, it was clear that the baking tray handle was broken. I spoke to the Customer Support Team on 4.12.2023 and was advised that the part was not in stock so I asked to be advised when it might be available. I have heard nothing further. I cannot imagine many quality suppliers would expect their customer to use a grill pan without a handle.”

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Posted 3 months ago

“Live my new air fryer but would like a large drawer too but can’t find one on the tower website is there any available”

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Posted 3 months ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we love hearing from our customers and I have arranged for one of our Customer Services Team to contact you within the next 48 hours. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Bought a 4 slice toaster, plugged it in for the first time & found it was faulty. Reported it to Tower immediately but I’m still trying to arrange an exchange, Tower are asking for proof of my extended warranty! And now I maintain the appliance! Im afraid they have not been very helpful to date.”

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Posted 3 months ago

Hi Sarah, Many thanks for taking the time to leave your valuable review. Here at Tower we readily welcome our customers comments and reviews as it allows us to improve our products and services wherever required. I was sorry to learn that the service you have received to date was not as expected. As part of a warranty enquiry we do request certain pieces of information - it was disappointing to read that certain information requested wasn't required to resolve your enquiry. I do believe your enquiry is now reaching a conclusion with a replacement toaster being dispatched to you shortly. It only leaves me to thank you once again for your comments and apologise for any shortcomings in the service we have provided. Keith - Group Customer Services Manager

Posted 3 months ago

“I still didn’t received my order . After so many days waiting . Disappointed”

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Posted 4 months ago

“I haven't got to use it yet as it arrived broken. And still waiting on my replacement”

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Posted 4 months ago

Hi Vicki, Many thanks for your valuable review. Here at Tower our customers comments are important to us. I was sorry to read about the condition of your parcel - rest assured we will be addressing your issue with our courier partners. One of our Customer Services Team has been in contact with you to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 months ago

“Good product, good service, good price. Win win folks...”

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Posted 4 months ago

Hi Many thanks for your 5 star review. Here at Tower we pride ourselves on offering quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Shame my Tower Airfryer does do the washing up because it does everything else”

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Posted 4 months ago

Hi Stephen, Thanks for your great comments about your Air Fryer. We love hearing our customers comments - we'll see if we can develop our Air Fryer to wash the dishes :-) Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“i ordered a iron on the 22nd money has been paid i have no delivery date in my email have emailed 3 times no reply qould be nice for a update as to when yr items are goin to arrive would not buy from these again”

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Posted 4 months ago

Hi Nicola, Many thanks for your review regarding the refund of your recent purchase. When a customer contacts our Customer Services Team we always provide an acknowledgement of safe receipt of a message as well as providing timescales of when a customer can expect a response from us. In addition we also make a polite request not to send duplicate messages during this time as it impacts on our effectiveness to resolve your enquiry in the shortest possible time. From the multiple messages you have sent I can confirm we remain within the timescales to respond to your enquiry and we have requested additional information from you to assist with the resolution of your enquiry. It only leaves me to apologise for any perceived shortfall in service you feel you have encountered. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Just bought dual basket air fryer (model no. T17144) I am trying to register item online and have went to the suggested email address as instructed. I enter model no. In first box but in the list of air fryers my model is not listed!!!! Help! 😁”

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Posted 4 months ago

Hello Graeme, Thanks for your kind words about your Air Fryer. I was sorry to learn about the difficulty you experienced with registering your products warranty. Rest assured one of our Customer Services Team will be in contact very soon to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Best Buy this year. Really happy with my new Air Fryer”

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Posted 5 months ago

Hi Michael, We were delighted to read your 5 star comments about your Tower Air Fryer. Everyone at Tower HQ appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“My appliance broke down after 11 months with a 3 year guarantee, contacted Tower, spoke to a human every time I called, polite, professional, friendly, I provided the evidence, replacement on it's way. This is the way to treat customers.”

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Posted 5 months ago

Hello Dave Many thanks for taking the time to leave your wonderful comments about your recent contact with our Customer Services Team. Here at Tower we believe the service we provide to our customers is different to that of other organisations. The whole team were delighted to read your kind words. Keith - Group Customer Services Manager

Posted 5 months ago

“Website was so easy to navigate and fab range of products. The delivery was so quick and I can't think of anything negative! Will definitely buy again.”

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Posted 5 months ago

Hello Sarah, Many thanks for taking the time to leave your comments about your recent positive order experience from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Purchased a Tower Generator Steam Iron. There not cheap!! May have had it couple of years, not the sort of item I keep the receipt for. The other day whilst ironing I placed the hot iron on the stand which is what you are supposed to do whilst I folded my duvet cover and put it away. Went back to the iron to do some more ironing and could smell burning, lo and behold the iron had "melted" the base unit. The next day although turning on it wouldn't heat up. Meanwhile I contacted Tower to see if they could throw any light on what might have happened. Despite emails back and forth it was mainly some silly person keep asking me for the warranty or the receipt when I had informed her from day one that it wasn't under guarantee. The one thing she did say was that it was normal procedure for a person to place the hot iron on the stand and it shouldn't have caused me any problems. Now they are just ignoring me. Wont buy one of there irons again!! Ps, it wont allow pictures.”

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Posted 5 months ago

Hello David, I was sorry to read your review about the fault with your Tower Generator Steam Iron as well as your comments that our efforts to understand and resolve your enquiry were unsatisfactory to you. Here at Tower our trained Customer Services Advisors always endeavour to obtain as much information as possible to help our customers with their enquiry. I'm sure will appreciate how difficult it is to throw any light on how a fault may have happened without actually viewing and inspecting your product. I was pleased to learn your enquiry has been resolved with a replacement Iron being arranged for you. It only leaves me to offer my personal and sincere apologies for any perceived shortfall in the service you have received. Regards Keith - Group Customer Services Manager

Posted 5 months ago

Tower is rated 4.2 based on 4,961 reviews