Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,976 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,976 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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C Eager

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good purchase”

Helpful Report

Posted 3 months ago

Hello Annette, Many thanks for your kind words and indeed your valuable order for your Tower product. We hope you visit our website again very soon to see our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“I bought this for New Year's Day as I had to cook a large joint of beef for fourteen family members and when turning on the light didn't come on so quickly put it in the oven and had dinner later, only to find out the cooker had started to heat up.I haven't complained as have used it again knowing it's only the light and the rest works perfectly, and it's only me that will use it”

Helpful Report

Posted 3 months ago

Hi RonBays, Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer. I was sorry to read about the minor issue with the light. I have arranged for one of our Customer Services Team to contact you very soon to see how we can help. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Happy with the price..drawers a bit awkward ..the 3 year guarantee with tower products is a definite plus..all in all will be using this daily”

Helpful Report

Posted 3 months ago

Hi Many thanks for your kind words about your Tower product. We were delighted you selected Tower to make your valuable order. Rest assured our Customer Services Team are always available should you require and help. Thanks again Keith - Group Customer Services Manager

Posted 3 months ago

“Great little microwave does what I need”

Helpful Report

Posted 3 months ago

Hello Eileen, It was wonderful to read how your Microwave from Tower meets your requirements. Thanks for your kind review. Keith - Group Customer Services Manager

Posted 3 months ago

“Great product saved money and time being single household too👍👍👍”

Helpful Report

Posted 3 months ago

Hi Garry Thanks for taking the time to leave your comments We were delighted to read how your Tower product is helping with saving you money Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Tower CeraGlide Ultra Speed Iron. Lighter than some, easy to use, makes odd noises and could do with a longer flex. Happy purchase though.”

Helpful Report

Posted 3 months ago

Hello Many thanks for your valuable comments about your Tower Ceraglide Iron. Here at Tower we always value our customers comments and your suggestion of a longer flex has been noted. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“The unit arrived well packed. We got it out of the box and started to read the instructions. The instructions are good as far as programmed buttons but there is no instructions that you can follow if you wish to heat any products that are not listed on the instructions to advise how to heat these types of food. It would be better if you had the instructions better made in proper english to follow on from the way to start a heating a item not listed as pre programmed food. Otherwise we did get a method to work but it was a hit or a miss. You definitely need to upgrade the instructions.”

Helpful Report

Posted 4 months ago

Hello, Many thanks for taking the time to leave your comments about your Tower product and its supporting Instruction Manual. Here at Tower we love hearing our customers recommendations and suggestions and your comments have been passed across to our Marketing Team. Please be assured if you do need any assistance our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 3 months ago

“I have been having nice cooking times with my Vortx Dual Basket Air Fryer. I've had amazing experience so far and I am happy to recommend this to my friends and colleagues to make cooking easy and healthy for them.”

Helpful Report

Posted 4 months ago

Hi Emmanuel, Thanks for your wonderful comments and your kind recommendation for your Tower Air Fryer. Should you have any enquiries in the future our Customer Services Team would be delighted to hear from you. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Still trying to get my head round what the air fryer can do and how to use it. Learning on the job!!”

Helpful Report

Posted 4 months ago

Hi Denice, Thanks for taking the time to leave your comments about your Air Fryer. Here at Tower we understand new products can take some time to get used to Should you need any assistance our Customer Services Team are always available. Keith - Group Customer Services Manager

Posted 4 months ago

“Shame my Tower Airfryer does do the washing up because it does everything else”

Helpful Report

Posted 4 months ago

Hi Stephen, Thanks for your great comments about your Air Fryer. We love hearing our customers comments - we'll see if we can develop our Air Fryer to wash the dishes :-) Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Used it for chips so far, very easy and clean”

Helpful Report

Posted 4 months ago

Hi Keith, Thanks for your 5 star review regarding the purchase of your Air Fryer. Everyone at Tower HQ was delighted to read about your initial results. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Great iron so far, it was for my mum as she needed a replacement one. Pretty happy with it.”

Helpful Report

Posted 4 months ago

Hello Thanks for your kind comments about your Iron from Tower. Rest assured if you or your mum have any enquiries our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Just bought dual basket air fryer (model no. T17144) I am trying to register item online and have went to the suggested email address as instructed. I enter model no. In first box but in the list of air fryers my model is not listed!!!! Help! 😁”

Helpful Report

Posted 5 months ago

Hello Graeme, Thanks for your kind words about your Air Fryer. I was sorry to learn about the difficulty you experienced with registering your products warranty. Rest assured one of our Customer Services Team will be in contact very soon to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Very pleased with my air fryer and the results. My error was choosing the mushroom coloured air fry, as I cannot read the white numbers on the mushroom coloured back ground. So it’s all a bit of guess work”

Helpful Report

Posted 5 months ago

Hello Lynne, Many thanks for taking the time to leave your valuable comments. Your comments and feedback mean so much to Tower. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Brilliant air dryer. Easy to use 💪👌”

Helpful Report

Posted 5 months ago

Hi Henry We were delighted to read about how you are using your Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 5 months ago

“Just purchased a Deep fill sandwich maker and on trying it out. When the sandwich was done I lifted the lid up and left it open to cool. After 1 hour I realised the sandwich maker was still on. So I think that is a bad design. Other than that it a great sandwich maker.”

Helpful Report

Posted 5 months ago

Hi Francis Many thanks for taking the time to leave your valuable comments. Here at Tower we welcome our customers comments as this allows us to improve our products and services. I have arranged for one of our Customer Services Team to contact you very soon. In the meantime thanks again for your valuable feedback Regards Keith - Group Customer Services Manager

Posted 5 months ago

“I have been very pleased with its performance, however I found one problem. The button to start it is not easy to see, and once you find it, you have to press it really hard to get it to work. And I mean HARD. This contrasts to all the other buttons that only require the lightest of touches. I wonder if this is a fault with mine only, or are they all like that. Apart from this, I am please with it.”

Helpful Report

Posted 5 months ago

Hi Alan, Many thanks for your valuable comments. Here at Tower we love hearing our customers comments and feedback as this allows us to improve the products and services we provide. Rest assured our Customer Services Team are always available should you need any assistance. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“My 3L air fryer is easy to use and turns out great results. Ideal for cooking meals for one or two people. I would have given it 5 stars as I thought it was a good buy from Argos at £50 but within days of buying it from them they reduced the price to £30 so I now feel slightly cheated!!”

Helpful Report

Posted 5 months ago

Hi Paul, Many thanks for your valuable comments about your Air Fryer purchase. I was pleased to read about the results you have seen with your Air Fryer. As with any product which is sold prices can change - so please keep an eye on our website for our range of products and special offers available. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Just bought new air fryer our first one ever . If the facts are right i will save money and lose weight. That is a massive plus for me . This is a 8.5 tower air fryer . Here's to our first meal tonight 😋”

Helpful Report

Posted 5 months ago

Hi Andy, Many thanks for your comments for your Tower Air Fryer. Rest assured our Customer Services Team are available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Love the tower but bit disappointed that we didn't get any instructions so we don't know how to use it”

Helpful Report

Posted 5 months ago

Hi Thanks for your message and indeed your valuable order for your Tower product. I was sorry to learn about the lack of an Instruction Manual. Rest assured one of our Customer Services Team will be in contact with you from Monday 6th November to help. Regards Keith - Group Customer Services Manager

Posted 5 months ago

Tower is rated 4.2 based on 4,976 reviews